Hays Travel - Newry Reviews 

601
TrustScore 5 out of 5

4.9

Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB


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Rated 5 out of 5 stars

Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more

Company replied

Rated 5 out of 5 stars

I love the fact that I can speak to someone immediately to discuss a holiday. Very experienced sales assistants. Great choices of holidays.

Rated 5 out of 5 stars

It is always a very pleasant experience when I visit Hays Travel. The staff are so caring and professional. They really give you first class attention.

Company replied

Rated 5 out of 5 stars

I did not have time to book online myself as I needed to work. I called directly and spoke to Kerrie (Staff). She was very professional and understood my request and requirements. After a few emails &... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom

  • 02830480030

4.9

Excellent

TrustScore 5 out of 5

601 reviews

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4.9

All reviews

(601)

123,986 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful in all the enquiries

Very helpful in all the enquiries. Kerry was a pleasure to deal with and had us sorted out with everything.

April 21, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !

Rated 5 out of 5 stars

The person I was dealing with was very…

The person I was dealing with was very helpful and informative which help me choose

April 19, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !

Rated 5 out of 5 stars

Fab!

Ellie in Newry so helpful & pleasant!

April 12, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your 5 star review and Kind words , we hope you have a lovely Holiday !

Rated 5 out of 5 stars

Stress free experience

Relaxed and very professional

April 4, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for your kind words and 5 star review , we hope you have a lovely Holiday :)

Rated 3 out of 5 stars

A little disappointing

I think it was Tina I dealt with. I was enquiring about a product I had seen on another branches Facebook page. I was keen to buy. While she dealt with me efficiently it was a case of going through the motions. No extra information including the need for insurance was discussed with me . I have dealt with Hayes travel Newry branch before and they have always been very helpful.

April 3, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent experience did not meet the high standard of service you’ve come to expect, especially given your positive experiences with our Newry branch.

We’re pleased to hear that your enquiry was handled efficiently, but we’re disappointed to learn that you felt the interaction lacked the level of care and thoroughness we strive to provide. Your comments regarding the lack of additional information, such as travel insurance, are particularly important, and we will be addressing this with the team to ensure all key details are consistently communicated.

We truly value your feedback as it helps us improve our service. We hope to have the opportunity to assist you again in the future and provide you with a more positive experience.

Kind regards,
Andy
Branch Manager

Rated 5 out of 5 stars

I am a returning customer and always…

I am a returning customer and always get 5 star treatment at hays Newry ,the girls are polite helpful and professional in all aspects of the service ,thank you once again Hays x

March 12, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

Lanlana was very helpful and provided…

Lanlana was very helpful and provided excellent support. The service was friendly and attentive. I really appreciate the help.

March 7, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words about Lanlana and leaving us a 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

Booking made very easy

Booking made very easy, no hassle at all emailed them with a problem and they replied straight away. Great value for money

March 12, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

Newry Hays - Great Experience

Stephanie was very informative and very detailed. She recommended the best price first for the month we chose and then worked from there towards the best suitable flight times. She took into consideration our mobility needs and was just great.

March 12, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words about Steph and leaving us a 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

I was dealing with a very pleasant girl…

I was dealing with a very pleasant girl and she was very professional in sorting my holiday out

March 10, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

Excellent Service

When we arrived, we went over to one of your representatives, Kerrie, who greeted us with a warm welcome and a friendly smile. She took the time to ask where and when we were hoping to travel as a family and carefully talked us through several different holiday options.
Kerrie was very helpful and patient throughout the process, and thanks to her assistance we ended up booking our holiday there and then. We would definitely recommend booking your holiday here.

March 7, 2026
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Reply from Hays Travel - Newry

Thank you so much for your kind words about Kerrieand leaving us a 5 star review , we hope you have a lovely time away :)

Rated 4 out of 5 stars

Met with a pleasant agent

Met with a pleasant agent

February 28, 2026
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Reply from Hays Travel - Newry

Thank you for your 4 star review and kind words , we hope you have a lovely time away :)

Rated 5 out of 5 stars

staff very efficient

staff very efficient , informative and friendly

March 3, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

Steph the travel agent was patient and…

Steph the travel agent was patient and helpful. After a booking problem caused by a mistake on my behalf she was able to correct it without any fuss.. wonderful support

March 3, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

We have been going to Hayes travel for…

We have been going to Hayes travel for years, the staff have been very helpful, in booking holidays, travel insurance

February 28, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

Knowledgeable, helpful staff

Knowledgeable, helpful friendly staff. They searched for Seaview room and sourced a cheaper option for the same holiday

February 19, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review. I will be sure to let Keena know

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient with us when booking. Finding the best place to stay fitting our requirements. Finding the flights that we want and all in a great price.

Thanks to Andy & Keena

February 18, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)

Rated 5 out of 5 stars

I was very impressed with Shona in yhe…

I was very impressed with Shona in yhe Newry office,very nice personality & took me through my consult & booking with ease and patience.She was willing to check and explain all the possibilities & prices to suit me.
Thus is my first time using Hayes Travel in Newry which was recommended to me by my brother who has since booked though Hayes to join us on the same holiday. I will definitely return to Hayes Travel snd have already recommended it to others who are planning holidays.

February 13, 2026
Hays Travel - Newry logo

Reply from Hays Travel - Newry

Thankyou for your lovely review. I will be sure to let Shona know. :)

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