Always a good experience going in Hays. All the consultants are amazing and so knowledgeable. Nothing is too much trouble. They never rush you, they will listen to what you need and they will Taylor a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always book our holidays from your Travel shop in Newton Abbot, The staff are very friendly with a friendly atmosphere, we tend to see Emma Smith as she has helped us for a number of years booking... See more
Company replied
Hays (Newton Abbot) is such a friendly and professional place to organise a holiday. Staff always seek to maximise the pleasure of your holiday experience whilst effectively getting the most from you... See more
Company replied
I spoke to Fern right at the end of the day to book a holiday. I’d not been into the Newton Abbot shop or dealt with Hays Travel previously but Fern was so good. She listened and took all the informa... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Courtenay Street, TQ12 2DT, Newton Abbot, United Kingdom
- 01626 202021
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick friendly service
Quick friendly service, achieving the outcome we were looking for
July 15, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind comments. I hope you have a great time.
Many thanks
Nicki
Kind considerate care and attention to detail
Absolutely brilliant Nicki was so helpful and showed so much paitcence with a very fussy lady( I know I am).
Everything was first class and I know if I have any problems she will sort them out
July 15, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind comments and glad I was able to suggest a Hotel and resort that you liked. I hope you have a great time exploring the local area.
Many thanks
Nicki
Phone answered promptly and Premier…
Phone answered promptly and Premier holiday booked straightaway. Suggestions made re private transfer and airport parking.
An excellent service.
July 14, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your wonderful review! We're so pleased to hear that your holiday booking was handled efficiently and that our suggestions for transfers and parking were helpful. We appreciate your kind words about our excellent service.
Kind Regards
Tanya
The staff were very friendly there was…
The staff were very friendly there was no rush or hassle .
Time was taken to find us the right holiday
July 14, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your very kind comments which are greatly appreciated. It was a pleasure to meet you both and assist with finding the right cruise for you.
Shetland
We were made very welcome and were able to book everything for us. Definitely use Hays again. Thank you Debbie.
July 8, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind comments, I really do appreciate it. I hope you have a great time in the Shetland Islands. Kindest Regards, Debbie
Why spend ages trawling the internet when an expert gets you just what you want in no time?!
We were seen as soon as we arrived. We were looked after by a trainee, who was confident and fully up to speed with the systems. A supervisor looked over to check she was coping- she very much was, but it was great she was being looked after. She got us exactly what we were looking for, at a good price. I’d spent quite some time on the internet before we went, and got lost in the options. She did everything for us. She’ll even check us in and get our boarding passes for us before we go. It was all so easy, and good value. We’ll be back…
July 11, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your kind words. It is very much appreciated :)
A+++ Annie was brilliant as always…
A+++ Annie was brilliant as always takes the time to listen on what we want and where to go hence the reason why we always go back for the knowledge and experience of the whole team at Newton Abbot branch.
July 12, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your extremely kind comments which are very much appreciated. It is always a pleasure to assist with your holiday plans.
I feel safe
I feel safe. They spend time with me and explain everything. Very professional.
July 2, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your very kind comments which are much appreciated.
Reply from Hays Travel - Newton Abbot
Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and accommodating. We truly appreciate you taking the time to share your experience.
Excellent service from Sally and the…
Excellent service from Sally and the team at Hays Travel.
Would highly recommend using them to take the hassle out of booking holidays.
July 8, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your booking and kind feedback :)
Excellent service as always from this…
Excellent service as always from this branch, the only one in our area open Sundays which makes it ideal for us due to working, staff go above and beyond to make the whole process seamless, well done all
July 6, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your wonderful 5-star review! We are so pleased to hear that our Sunday opening hours are convenient for you and that our team consistently provides excellent service, making the process seamless :)
I connected to Hayes Travel on Face…
I connected to Hayes Travel on Face book....i saw a deal for New York for November 2027 so I called the number....i spoke to a lady called Emma....she was very polite, helpful and very professional.....Emma told us everything we needed to know about the booking including some tips about booking trips....she even had knowledge about New York with was very helpful....would highly recommend the service I got from Hayes Travel through Emma....let's hope the actual trip doesn't disappoint
July 7, 2026
Reply from Hays Travel - Newton Abbot
I really do appreciate your lovely feedback. New York is a favorite destination of mine so I am quite passionate about it! I know you will have a fantastic time but I am here to help at anytime before hand. Best Wishes, Emma
Reply from Hays Travel - Newton Abbot
Thank you so much for your kind words. I hope you both enjoy your trip to London :)
Patience and understanding
Patience and understanding. Good ideas. Everything completely explained. No detail too insignificant.
June 30, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your booking and kind feedback :)
Advisor asked about our previous…
Advisor asked about our previous holiday booked through them . Successfully price matched the holiday we were looking at. Nothing seemed too much trouble
July 2, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your booking and kind feedback :)
Advice on flights to Menorca in winter…
Advice on flights to Menorca in winter was very helpful.
June 22, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind comments! We are so pleased we could help with advice on flights for your trip.
Kind Regards
Tanya
Reply from Hays Travel - Newton Abbot
Thank you so much for your very kind comments which are greatly appreciated.
We always use hays all the staff our…
We always use hays all the staff our great so friendly they know what were looking for and what we want and all very helpful the team our very useful in helping us sort everythink out
June 27, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your lovely review, we all enjoy seeing you both when you are in branch and I am really pleased to be able to help you again with your holiday arrangements, Debbie
Reply from Hays Travel - Newton Abbot
Thank you so much for your very kind comments which are very much appreciated.
Dealing with Emma at Newton Abbot is…
Dealing with Emma at Newton Abbot is always stress free, Great Service, she is always happy to help and offers really good advice to have a great holiday, the reason we keep coming back.
June 23, 2026
Reply from Hays Travel - Newton Abbot
Thank you for such lovely feedback. I know Salzburg will be an amazing trip for you both. Best wishes, Emma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.