Always a good experience going in Hays. All the consultants are amazing and so knowledgeable. Nothing is too much trouble. They never rush you, they will listen to what you need and they will Taylor a... See more
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We always book our holidays from your Travel shop in Newton Abbot, The staff are very friendly with a friendly atmosphere, we tend to see Emma Smith as she has helped us for a number of years booking... See more
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Hays (Newton Abbot) is such a friendly and professional place to organise a holiday. Staff always seek to maximise the pleasure of your holiday experience whilst effectively getting the most from you... See more
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I spoke to Fern right at the end of the day to book a holiday. I’d not been into the Newton Abbot shop or dealt with Hays Travel previously but Fern was so good. She listened and took all the informa... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Courtenay Street, TQ12 2DT, Newton Abbot, United Kingdom
- 01626 202021
4.9
Excellent
1K reviews
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Incredibly helpful and knowledgeable
Incredibly helpful and knowledgeable. Made the whole booking process really easy tying two separate bookings into 1 holiday, fab!
June 23, 2026
Reply from Hays Travel - Newton Abbot
It was an absolute pleasure booking your family holiday with you. I hope you all have a memorable holiday at this fabulous resort. Here if you need anything at all. Best wishes, Emma
Reply from Hays Travel - Newton Abbot
We really appreciate your kind words and hope you have the most memorable holiday. Best wishes, Emma
As per normal everything was spot on
June 17, 2026
Reply from Hays Travel - Newton Abbot
You are too kind! Have a wonderful time in your favorite spot. Best wishes, Emma
Villa search in Europe for Autumn.…
From the moment we requested information on Villas in Europe Emma researched our needs and requirements. It didnt take her long at all to find us what we were after. Within days we had chosen and booked our autumn getaway. We are thrilled.
June 9, 2026
Reply from Hays Travel - Newton Abbot
Thank you for such a lovely review. I really do appreciate your kind words and hope you all have a fantastic time in your beautiful villa in Croatia. Best wishes, Emma
The staff at Hays are friendly helpful
The staff at Hays are friendly helpful. They made everything easy. Will use again
June 9, 2026
Reply from Hays Travel - Newton Abbot
Thank you for taking the time to leave me some feedback, I do appreciate it. I am sure you will have a lovely holiday, Lauren
Your staff are friendly and helpful…
Your staff are friendly and helpful when choosing a holiday destination always getting the best deals to suit the customers needs.
June 9, 2026
Reply from Hays Travel - Newton Abbot
We are so pleased to hear our team provided such friendly and helpful service. Thank you for your kind words!
Kind Regards
Hays Travel
Emma at Hayes travel Newton Abbot was…
Emma at Hayes travel Newton Abbot was so helpful a nd friendly, she spent a lot of time looking for our cruises, we booked two, this week because she found exactly what we were looking for, Emma has helped us on other occasions, so in the future we would always book our holidays with Hayes.
June 11, 2026
Reply from Hays Travel - Newton Abbot
Thank you for choosing to book with me and for such a lovely review. I really do appreciate your time and consideration. I know your cruises will be just as fabulous as your previous experiences. Always here when you need me. Best wishes, Emma
Ann knows what we wanted
May 30, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your very kind comments which are greatly appreciated.
Fantastic service and very helpful as I…
Fantastic service and very helpful as I was booking my first cruise
June 8, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your kind feedback, it was a pleasure to meet you and to be able to assist you with your holiday arrangements :) Debbie
Friendly and helpful staff
Friendly and helpful staff. On first name terms now. Always booked through Hays.
May 30, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your kind words and it really is lovely to see you both and to help you with your holiday arrangements. Debbie
Excellent.
I went into Hayes not knowing where I wanted to go or when. I sat with Tanya who was delightful and very patient. I left having booked a 9 night cruise to the Norwegian fjords. I am so excited!!
June 3, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your kind words. It was a pleasure to be able to book your cruise :)
Frustrating initially to get through to…
Frustrating initially to get through to Emma for 1 reason or another. She has successfully booked cruises and holidays for us in the past. It would be nice to have simpler, easier communication.
June 3, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your comments, I am terribly sorry that you feel this way however on this occasion, I was with customers when you called and called you back as soon as I was available. Due to being in a store, it can be difficult to take your call immediately but as you know, I do always get back to you as soon as possible. I am sure you will have an amazing holiday. Kindest Regards, Emma
Lauren was very helpful and the team…
Lauren was very helpful and the team sorted us out quickly and efficiently with absolutely no fuss when we realised we had booked the wrong date.
June 2, 2026
Reply from Hays Travel - Newton Abbot
We're so glad we could assist you with your booking. Thank you for your kind words! Lauren :)
Reply from Hays Travel - Newton Abbot
Thank you for your kind feedback :)
Reply from Hays Travel - Newton Abbot
Thank you so much for your kind words. It was lovely to meet you both :) Fern
Entered shop 16.30
Entered shop 16.30. Had good clear communication, three main choices. All booked by 10.00 the next day. Perfect, as we didn't know where to go , or what we wanted. Brilliant.
May 23, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your very kind comments which are greatly appreciated.
Nicky was great
Nicky was great, very helpful and sorted out holiday just as we wanted , thank you
May 28, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind comments. Great as always to arrange your trip. I hope you have a great time.
First Cruising. We were seen as soon as we entered the…
We were seen as soon as we entered the shop, the member of staff was helpful informative and efficient. We didn't feel pressured into making a decision there and then.
May 16, 2026
Reply from Hays Travel - Newton Abbot
Thank you very much for your booking and kind feedback :)
Reply from Hays Travel - Newton Abbot
Thank you ever so much for taking the time out to leave me a review, I do appreciate it. It was a pleasure to be able to assist you. Debbie
Our holiday booking from start to…
Our holiday booking from start to finish was dealt with in such a professional way Emma was so kind and welcoming to us both and she went above and beyond to help us with everything we needed to know to book our holiday successfully a big thank you to her .
May 16, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for such a lovely review. I was pleased to be a part of your booking and hope you both have the holiday you deserve. I am here whenever you need me. Best wishes, Emma
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