Hays Travel - Nicola Briggs Reviews 

132
TrustScore 5 out of 5

4.9

Personal Travel Consultant Nicola Briggs, NE15 Newcastle upon Tyne, GB


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Rated 5 out of 5 stars

Nicola has been absolutely fantastic in organising all of our holidays over the past few years. She’s incredibly knowledgeable and always seems to know exactly what will work best for us, no matter... See more

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Rated 5 out of 5 stars

I go to Nicola to book all of my trips. She's sorted mini breaks away to big family holidays. She always goes above and beyond, reponds quickly and even in her own time when necessary which is never e... See more

Company replied

Rated 5 out of 5 stars

I always book my holidays through Nicola briggs. Nicola is extremely professional in her field of work. Nicola is always polite and pleasant, as I am not very good technically and with everything havi... See more

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Rated 5 out of 5 stars

I have never booked with Hays previously, always TUI and Jet2. I found Nichola Briggs to be so efficient, patient and passionate about what she does which made me feel I wanted to book with Hays. With... See more

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Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Nicola Briggs, NE15, Newcastle upon Tyne, United Kingdom

  • 01661 678027

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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4.9

All reviews

(132)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Nicola really took the pain out of…

Nicola really took the pain out of looking for a holiday and when had my specific requirements was fantastic at presenting the options and I booked up within a few days. She knows her stuff and was amazing. Would 100% recommend

January 30, 2025
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Reply from Hays Travel - Nicola Briggs

Thank you for coming to me Mand. I'm looking forward to hearing how the 3 of you enjoy your cruise 🙂

Rated 5 out of 5 stars

Nicola Briggs was very helpful in…

Nicola Briggs was very helpful in providing me with a quote for our break, having not been abroad for any years, I felt confident with Nicola, her experience and suggestions. I would definitely recommend her to family and friends as her service was excellent and it made what would have been a stressful experience nice and easy.

January 7, 2025
Rated 5 out of 5 stars

Responsive

Nicola is always really responsive and really listens to our requirements.

We can't wait for our Cyprus summer holiday!

January 5, 2025
Rated 5 out of 5 stars

Always happy to help

I had a really nice experience with Nicola always happy to help no matter what time of day. It’s not the first time Nicola is always happy to advice helped to pick ou5 a room for our for coming cruise thank you

December 3, 2024
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Reply from Hays Travel - Nicola Briggs

Always a pleasure Lorna, thank you for coming to me again!

Rated 5 out of 5 stars

Bahamas Cruise

Bahamas Cruise

Nicola was brilliant from the start. Very informative and answered all questions I had, ensuring that we was booking the correct room type and cruise for our family. Will be using again and recommending her to everyone! I came across her page on Facebook and I’m so glad I did! Thank you again x

November 8, 2024
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Reply from Hays Travel - Nicola Briggs

It was a pleasure to help you book your family's cruise Kayleigh 🙂

Rated 5 out of 5 stars

Very prompt service even on a Sunday…

Very prompt service even on a Sunday evening, sorted what I wanted, very happy.

October 28, 2024
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Reply from Hays Travel - Nicola Briggs

It was a pleasure to book your cruise Richard/ Always here when my clients need me 🙂

Rated 5 out of 5 stars

Nicola Hays Travel first rate

Nicola is a joy to deal with, her personal knowledge enabled a choice based on actual experience. Gets holidays off to a good start when confident of support.

October 18, 2024
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Reply from Hays Travel - Nicola Briggs

A pleasure to help you book your 2 holiday's for your wife's special year 🙂

Rated 5 out of 5 stars

Booked our first cruise with friends

Great experience so far! Nicola was swift and helpful in securing our booking for an excellent price very happy thank you!

October 23, 2024
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Reply from Hays Travel - Nicola Briggs

I'm so excited to hear how you all get on! I think you may be taking over the ship! 🙂

Rated 5 out of 5 stars

Excellent service

Excellent service! Always replied quickly to any queries. Delta changed our return flight to a time that we couldn’t make & Nicola had it sorted within the hour. Saved me the stress of trying to sort it myself. We have already booked another holiday with her!

October 6, 2024
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Reply from Hays Travel - Nicola Briggs

I am so pleased you had such a wonderful holiday this year Katy and I always aim to take the stress out of planning by acting quickly. Can't wait to hear all about your next one!

Rated 5 out of 5 stars

Perfect customer service

Nicola was so friendly and helpful right from my first enquiry up to booking my cruise. She found the perfect cruise to fit within my budget. The cruise is for our 50th wedding anniversary, and the destinations are just perfect.

I would highly recommend Nicola and will definitely use her again.
Thankyou for you help

October 5, 2024
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Reply from Hays Travel - Nicola Briggs

It was a pleasure to help you find your perfect cruise for your special celebration.

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always. Always no what we want and always the best price. Thanks so much again 🥰

September 15, 2024
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Reply from Hays Travel - Nicola Briggs

Thank you for booking with me again Helen. This itinerary sounds brilliant and I can't wait to hear all about it!

Rated 5 out of 5 stars

Nicola is knowledgable and patient

Nicola is knowledgable and patient. With several families to please, it’s not easy to accommodate but she always finds the ideal holiday for us.

September 14, 2024
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Reply from Hays Travel - Nicola Briggs

Always a pleasure Norman. Looking forward to hearing about your holiday from Jools.

Rated 5 out of 5 stars

Nicola offers great Customer Service…

Nicola offers great Customer Service and always goes beyond. We have booked several holidays with Nicola and she has excellent attention to detail.
On this occasion not aware that she was away on holiday with her family yet still took the time to book our holiday for us...a great representative of the Hays Travel Company 👍

August 29, 2024
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Reply from Hays Travel - Nicola Briggs

Always a pleasure to book your cruises Peter. Thank you for your continued custom.

Rated 5 out of 5 stars

Knew exactly what I wanted

I contacted Nicola Briggs at 11am yesterday to give her a very vague idea of what I wanted. By 11.45am she had found my perfect holiday. Intuitively she knew exactly what I wanted. We can’t wait to go. Thanks so much x

July 4, 2024
Unprompted review
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Reply from Hays Travel - Nicola Briggs

Glad I could find such a lovely hotel and holiday for you! Looking forward to hearing all about it x

Rated 5 out of 5 stars

Great Customer Service

Nicola was very helpful in finding a holiday totally suited to me. She came up with ideas I hadn’t thought of and made the whole experience a very pleasurable one. Thanks for taking the stress out of choosing a holiday. I would totally recommend Nicola to find you the perfect getaway.

July 3, 2024
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Reply from Hays Travel - Nicola Briggs

That hotel looks perfect for you Kim 🙂 I hop-e you have a fantastic time!

Rated 5 out of 5 stars

Another perfect trip

I've just returned from another trip organised by Nicola. This was a cruise on Anthem Of The Seas to the Norwegian Fjords. The booking was originally just myself and my wife, we booked well in advance. Over time, family and friends decided they wanted to join us, Nicola worked her magic to get another 8 booked on, another 4 cabins, delivering excellent prices too. The last of our friends who came, only booked on 3 weeks prior to sailing. They had expressed interest 5 weeks ago, but the cruise was sold out. Nicola set up an alert with Royal Caribbean, and was onto it like a shot when a cabin became available, quickly on the phone to me to get it booked. That's above and beyond service. I have booked previous cruises through her, and have 3 more already booked. She has also gone above and beyond to create a bucket list trip to Tokyo for my daughter and her boyfriend this coming November, working tirelessly to meet my daughter's very specific needs, and securing her a great price, including business class flights. Nothing is to much trouble and she has great knowledge from extensive travel herself. Very much looking forward to my up and coming trips, as I know I'm onto a winner. I look forward to future bookings through her for myself, my family and my friends

June 21, 2024
Unprompted review
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Reply from Hays Travel - Nicola Briggs

Thank you for your review Mark and for trusting me with your latest cruise! It's an absolute pleasure to book your cruises and I loved help your daughter make her dreams a reality! Here's to many more to come 🙂

Rated 5 out of 5 stars

Great service

When we book a package holiday, I would always book through a Hays homeworker. The price is the same online, sometimes cheaper, and you get the added bonus of an experienced travel agent who has your back.
I messaged Nicola on a Sunday afternoon, assuming that we would sort out the booking the next morning. However not long after I messaged we were all booked and deposit paid.
All the details were double checked, a note made of any special requests and she even made sure our passports would be in date when we travelled. We never pay to get seats together for a short flight but she kindly said she would make a note in her diary to check us in as soon as check in opened, to give us the best chance of being sat together.
So why do it yourself when you can have a professional make sure it's all done correctly.

June 10, 2024
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Reply from Hays Travel - Nicola Briggs

Thank you for booking with me Victoria and for your lovely review. I like to get things right for my clients and it was a pleasure to book this for you both 🙂

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