I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
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As always booking our holiday at Hays Travel in Northallerton was a very positive experience. We were dealt with in a very professional, courteous and efficient manner. Our holiday was fairly straight... See more
Company replied
Nicola was inviting and very helpful, providing gentle suggestions based around our loose ideas. Having an intimate knowledge of Greece made Nicola the ideal agent to speak to. She was friendly and ma... See more
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All the staff in Northallerton are always so friendly, welcoming and most importantly extremely knowledgeable. Sophie helped us find a great hotel in Corfu and was really patient whilst we went thr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1K reviews
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Excellent communication throughout from…
Excellent communication throughout from Sophie. Dealt with all enquires quickly and got a great deal.
Highly recommended
January 14, 2026
Reply from Hays Travel - Northallerton
We appreciate you taking the time to leave us such a lovely review. We're so glad we could provide a great deal for you, I hope you all have a brilliant time.
Best wishes
Sophie
our experience is always brilliant only…
our experience is always brilliant only travel agent we go to.
January 14, 2026
Reply from Hays Travel - Northallerton
We're happy to hear that your experiences with us are always brilliant. Thank you for your continued trust in our services.
Best wishes
Elisha
Very efficient and helpfull staff
January 13, 2026
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, I hope you have a brilliant time in Portugal.
Best wishes
Steph
The booking was very straightforward by…
The booking was very straightforward by Elisha. She wasn’t sure of some information given by the Inghams advisor regarding private transfers so checked twice and we got the correct details the second time. This affected the cost of the holiday but the private transfer rather than a long coach ride was a priority for me.
January 13, 2026
Reply from Hays Travel - Northallerton
We appreciate your feedback and are happy the booking process was straightforward. I hope you have a brilliant holiday and we look forward to hearing all about it on your return.
Best wishes
Victoria & Elisha
Excellent staff
The staff were very helpful and sorted everything easily and stress free.
January 13, 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review it was a pleasure helping you book your holiday.
I hope you have a brilliant time.
Best wishes
Grace
Excellent!
Excellent customer service on the best deals.
Emily was super at securing the best price possible and made everything seamless.
Would definitely recommend!
January 10, 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving a review. It was a pleasure helping you book your holiday to Greece!
Best Wishes Emily
Very friendly staff
The girl we spoke to was very bubbly and knew what she was doing, made us feel very comfortable
January 5, 2026
Reply from Hays Travel - Northallerton
Thank you so much for this incredible review, its always our pleasure :)
An excellent service
An excellent service, as always at Northallerton Hays Travel. Helpful, informative and friendly.Steph did a great job finding a holiday to suit our needs. Have been using Hays travel at Northallerton for the last 20 years.
January 11, 2026
Reply from Hays Travel - Northallerton
Thank you for your kind comments it was a pleasure helping you find your dream holiday, I'm sure you will both have a brilliant time.
Kind regards,
Steph
Excellent customer service as always by…
Excellent customer service as always by Wendy who is very knowledgeable about all the places we have asked for and booked
January 11, 2026
Reply from Hays Travel - Northallerton
Thank you so much for your lovely comments, it was a pleasure helping you book.
Best wishes
Wendy
Grace was professional
Grace was professional, patient and answered all our questions no matter how ridiculous.
January 11, 2026
Reply from Hays Travel - Northallerton
We appreciate your kind words! We're happy to hear that our team member was helpful and patient with all of your questions. Thanks for the feedback.
Best wishes Grace
Reply from Hays Travel - Northallerton
Thank you so much for leaving a review it is greatly appreciated.
I hope you both have an amazing holiday and we look forward to hearing all about it on your return.
Kind regards,
Elisha
Excellent member of staff from Hays Northallerton, goes above and beyond to find the right place for you.
Wendy the member of staff from Hays Travel Northallerton, has worked extremely hard to find me the right holiday/hotel as I am disabled. She goes above and beyond to help everyone. She is a friendly bubbly member of the team and very popular. Would highly recommend her.
January 9, 2026
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, it was a pleasure helping you book your holiday I'm glad we found the perfect holiday for you.
I'm sure you will have an amazing time.
Best wishes
Wendy
The best at what they do
Pleasant and polite staff. They were able to find exactly what we wanted and talked us through everything. We always choose Hayes Travel because they are the absolute best.
December 30, 2025
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, it was a pleasure helping you book your holiday.
Not long left to wait, I hope you both have a brilliant time.
Best wishes
Elisha
The information provided and the effort…
The information provided and the effort to resolve booking problems with TUi
January 6, 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review, your holiday looks amazing. I hope you both have an excellent time, let the countdown commence.
Best wishes
Grace
Easy to talk to/approachable & helpful
January 4, 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review, it was a pleasure helping you book your flights.
I hope you have a brilliant time.
Best wishes
Victoria
Excellent service!
Steph was extremely patient despite our Indecisiveness and listened to our concerns regarding our original intentions as well as finding us the perfect solution. Nothing was too much trouble - excellent service. Very happy and will certainly use Hays to book future travel!
January 4, 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving such a kind review! It was a pleasure helping you book your holiday and I cannot wait to hear all about it upon your return!
Best Wishes, Steph
Nicola was very professional and very…
Nicola was very professional and very helpful sorted out our holiday as usual a credit to your company. Shout out to Emily always there with info and knowledge helping us as well. We wouldn’t go anywhere else to book our holidays. Thankyou girls…
January 1, 2026
Reply from Hays Travel - Northallerton
Thank you so much for leaving a 5 star review and for booking another holiday with us. Hope you have a lovely time.
Best wishes,
Nicola
2026 Holiday Brochures
It was a nice bright day so called into Hays Travel to pick up a Brochure for Holidays, Sat down with Elisha who said that they were awaiting new brochures to arrive. Explained Venues and choices to ourselves and managed to get us to book a new Holiday for 2026.
December 31, 2025
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to leave a review and leaving such lovely comments it was a pleasure helping you book your cruise.
I'm sure you will both have an excellent time, let the countdown commence.
Best wishes
Elisha
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review it was a pleasure helping you book your cruise. I hope you all have a brilliant time, I'm sure you all will.
Best wishes
Nicola
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, it was a pleasure helping you book your holiday.
I hope you all have a brilliant time, let the countdown commence.
Best wishes
Victoria
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