Hays Travel - Northwich Reviews 

945
TrustScore 5 out of 5

4.9

29 Witton Street, CW9 5DE Northwich, GB


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Rated 5 out of 5 stars

The team at hays northwich are so friendly , helpful , they take time with you search for great prices , places to go best areas to suit the persons needs excelent work keep it up xx

Rated 5 out of 5 stars

Laura was amazing! We went in looking for an affordable holiday for my self, husband, daughter and one of our friends and she was able to find the best place for us. We had gone in with the assumption... See more

Rated 5 out of 5 stars

The staff in the Northwich branch were nothing but polite and helpful also very efficient.it was our first time booking with Hays travel and it certainly won't be our last. Excellent service.

Company replied

Rated 5 out of 5 stars

My family and I have been using hays travel Northwich for a number of years to book all of our holidays. The staff are always friendly and attentive and that's why we are return customers. On this occ... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 29 Witton Street, CW9 5DE, Northwich, United Kingdom

  • 01606 263039

4.9

Excellent

TrustScore 5 out of 5

945 reviews

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4.9

All reviews

(945)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

My friend and I wanted a uk holiday

My friend and I wanted a uk holiday and we had several requirements which made finding the perfect holiday difficult. Katie spent a lot of time with us trying to source a holiday which was right, hampered by the lack of information on some holiday website. Eventually she was successful.

April 19, 2026
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Reply from Hays Travel - Northwich

We appreciate you sharing your kind words with us; we are so happy to hear about your positive experience with our team and booking process! Katie

Rated 4 out of 5 stars

Very helpful

Very helpful. I had booked an appointment but the person who booked it forgot to tell the others. Apart from that sll was good

April 11, 2026
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Reply from Hays Travel - Northwich

Thank you for your review it was lovely to get your break booked. Kind Regards Hays Travel Northwich

Rated 5 out of 5 stars

Very pleasant staff and easy booking 👌

Very pleasant staff and easy booking 👌

April 10, 2026
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Reply from Hays Travel - Northwich

Alan Hackett,

We appreciate you sharing your kind words with us; we are so happy to hear about your positive experience with our team and booking process!

Kind Regards
Scarlett

Rated 5 out of 5 stars

Staff friendly and really helpful

Staff friendly and really helpful. Katie, Lauren and Leanne.Booking a holiday with Hays is so easy and would certainly recommend.

April 16, 2026
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Reply from Hays Travel - Northwich

Ms Yardley,

We appreciate your kind words about our team's helpfulness and how easy we made your booking process. We're so glad you recommend us!

Kind Regards
Scarlett

Rated 5 out of 5 stars

The staff are always very helpful…

The staff are always very helpful nothing is too much trouble for them, we always use Hays Travel.

April 8, 2026
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Reply from Hays Travel - Northwich

Mrs Linegar,

We're so glad to hear that our team is always helpful and that nothing is too much trouble. Thank you for your continued loyalty!

Kind Regards
Scarlett

Rated 5 out of 5 stars

Very helpful and knowledgeable staff at…

Very helpful and knowledgeable staff at Hays Travel Northwich. Provided great advice and explained all our options without trying to 'upsell'. In fact we saved money compared to the tour operator online price. Many thanks to Katie for all her assistance.

April 11, 2026
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Reply from Hays Travel - Northwich

Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic holiday :)

Rated 5 out of 5 stars

Great quality service from Scarlett at the Northwich branch

Asked for a few different choices of hotel based on the information we wanted adding into the holiday, Scarlett emailed them over so we could take a look. We made our choice and called back to make the booking. Our holiday was email to us within 10 minutes. Very quick, easily process and great quality service from Northwich branch.

April 11, 2026
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Reply from Hays Travel - Northwich

Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic holiday :)

Rated 5 out of 5 stars

Fantastic as always

Fantastic as always, big thanks to Laura for booking us another fabulous break away.

April 8, 2026
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Reply from Hays Travel - Northwich

MRS VICKY COOK,

We appreciate you sharing your experience. We're so happy to hear that we have booked another fabulous break for you.

Kind regards
Hays Travel Northwich

Rated 5 out of 5 stars

This is the second time we have booked…

This is the second time we have booked a holiday with Hays Travel in Northwich. We booked a last minute short break to FuerteVentura.
Flights, hotel and airport parking. Excellent.
Evertything went as planned and will definitely use Hays Travel again.

January 31, 2026
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Reply from Hays Travel - Northwich

Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic holiday :)

Rated 5 out of 5 stars

Laura was great and found us the…

Laura was great and found us the holiday we wanted

March 17, 2026
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Reply from Hays Travel - Northwich

Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic time, Kind Regards, Laura :)

Rated 5 out of 5 stars

Katie was so helpful and informative

Katie was so helpful and informative about the type of holiday we were looking for, and answered all our questions about the resorts, accommodation, activities and cabin choices. We felt so comfortable with her, she didn’t try to force either her opinion or a specific holiday on us which was really good.we were very happy with the final choice and costs that we didn’t hesitate to book that day. Thank you Katie

March 23, 2026
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Reply from Hays Travel - Northwich

Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)

Rated 5 out of 5 stars

Mhpw

Excellent service
Very competitive and various options costed
Thanks again

March 14, 2026
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Reply from Hays Travel - Northwich

Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic time, Kind Regards, Laura :)

Rated 5 out of 5 stars

Stress free holidays

Holiday bought via one of the remote Hays workers on Facebook. Wanted to add a few bits and amend travel insurance and so did this in local branch (Northwich). Staff are always excellent at Hays. What I like most is they are always quite candid about their personal experiences and will always give solid advice. Looking forward to our family holiday in Sharm El Sheikh, and when I'm back I will be straight back to Hays to book next year's trip!

March 13, 2026
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Reply from Hays Travel - Northwich

Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)

Rated 5 out of 5 stars

Great service

It felt like I was the only one being looked after. Laura took the time to really find something for us that ticked all the boxes. Nothing was to much trouble.

March 22, 2026
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Reply from Hays Travel - Northwich

Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic time, Kind Regards, Laura :)

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly

March 8, 2026
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Reply from Hays Travel - Northwich

Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)

Rated 5 out of 5 stars

Thank you for your help.

Thank you for your help.

March 15, 2026
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Reply from Hays Travel - Northwich

Thank you Irene, for your lovely 5* review. It was a pleasure to chat with you and book your trip. Kind Regards, Laura :)

Rated 5 out of 5 stars

Laura is amazing ✨

I initially spoke to Ellie but didn’t quite find the holiday I wanted. I went back in and spoke to Laura. I had a holiday that I had in mind and as soon as I showed Laura she recommended it personally straight away, she had visited twice herself. She was very knowledgeable and it made me excited to book. It was a pleasure to sit and go through this with Laura. She also helped with amending our medical for our holiday cover and picking the seats due to myself and my son both having ADHD. You are my preferred travel agent and even more so now. So thank you for an enjoyable experience.

March 10, 2026
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Reply from Hays Travel - Northwich

Thank you Zoe, for your lovely 5* review. It was a pleasure to chat with you and book your trip. I hope you have the best time! Warm Regards, Laura :)

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