Hi, We have always used Hays travel, they are friendly and helpful, can't praise them enough, especially Cliff who we always deal with. Booked 2 holidays yesterday with Cliff Thanks Jeanne
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Hi, We have always used Hays travel, they are friendly and helpful, can't praise them enough, especially Cliff who we always deal with. Booked 2 holidays yesterday with Cliff Thanks Jeanne
Company replied
Staff were extremely friendly and knowledgeable , especially Steve on the day we came in. We wouldn't go anywhere else to book a holiday and would always recommend Hays Travel to other people. Adrian... See more
Company replied
From start to finish alan was brilliant! He got me a really good price on my very substantial booking. And was very informative. I always use hays travel and will continue to. 👍
Company replied
A vacation to remember 😎 We wanted to book a last minute getaway and decided on Egypt. As it was very last minute, we weren't sure what we would get and we were a bit nervous, especially... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
3 Long Row, NG1 2DB, Nottingham, United Kingdom
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Very Good and knowledgable service from Alexanfra,
looking at best options and available facilities

Reply from Hays Travel - Nottingham
Alex was helpful friendly and down to earth. Knowledgeable. Went through all the options and looked into everything we asked.
The shop in Nottingham has a nice atmosphere and staff approachable. Very clean. Highly recommended

Reply from Hays Travel - Nottingham
Alex Walsh at the Nottingham branch was so helpful, friendly and polite when we booked our China holiday recently. She has answered every question we’ve had. We will surely be looking at sorting another holiday with her in the future 😀 :-)

Reply from Hays Travel - Nottingham
i booked holiday to majorca 30/5/2026 with alan same as last year filled us full of confidence on what we asked excellent he got on with the job achieved exactly what me and my husband asked , destination airport and most of all the price self catering nothing was too much trouble also came under the price we expected to pay well done your sincerley mr and mrs inger hays travel long row nottingham superb

Reply from Hays Travel - Nottingham
Gillian was brilliant, approachable, helpful and informative. We would definitely recommend Hays Travel, Nottingham

Reply from Hays Travel - Nottingham
This is my 4th booking from them, they are amazing, I'm always happy, they can get faster and complete all my travel documents needed.

Reply from Hays Travel - Nottingham
Steven, was a. Diamondbooked holiday all inclusive to Turkey. Forb3 adults. Charming and very informative. Carnt wait to go next Saturday.

Reply from Hays Travel - Nottingham
Fantastic service from alan
Listened to what we wanted was booked and out the store in 40 minutes..

Reply from Hays Travel - Nottingham
Alan is amazing always book with him quick easy just what we need with busy life's Thank you

Reply from Hays Travel - Nottingham
I went into Hays in Nottingham to book a special trip as a celebration for my impending retirement.
Finley was so very helpful and patient, he went out of his was to explain aspects of the tour and the booking process.
I never felt rushed or under pressure to complete the booking.
Thank you, a credit to Hays and excellent customer service

Reply from Hays Travel - Nottingham
The Staff are 1st class, we return each time because of the friendly faces, who remember our previous trips away, dont just book our flights and hotels but take time to chat about our experiences and future plans.

Reply from Hays Travel - Nottingham
Steve was very helpful understood what I wanted and we went back the next day and booked it

Reply from Hays Travel - Nottingham
The staff are always polite and helpful we always use Hays travel for our holidays.

Reply from Hays Travel - Nottingham
Aaminah spent a hour with us to find a holiday that was perfect for us hays staff ate always helpful

Reply from Hays Travel - Nottingham
I chose to amend my tour date. I was happy to pay the transfer fee but was NOT happy to be charged a second time for the flight. Surely the airline would be able to sell my seat on!

Reply from Hays Travel - Nottingham
Spur of the moment visit ... holiday booked in no time and Jillian was amazing .. very thorough and informative. Really hope she can get me a room with sea view as I am travelling alone

Reply from Hays Travel - Nottingham
Provided excellent choices of holiday destination at a very good price with some discount.
well knowledgeable about various places and good professional attitude

Reply from Hays Travel - Nottingham
walked in found the right holiday, paid, walked out.
really good service.
Aaminah really very helpfull.

Reply from Hays Travel - Nottingham
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