Brilliant has usual. Cliff was brilliant. Always have a exceptional service when we visit, would not use any other travel agency
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Staff were extremely friendly and knowledgeable , especially Steve on the day we came in. We wouldn't go anywhere else to book a holiday and would always recommend Hays Travel to other people. Adrian... See more
Company replied
A vacation to remember 😎 We wanted to book a last minute getaway and decided on Egypt. As it was very last minute, we weren't sure what we would get and we were a bit nervous, especially... See more
Company replied
Hays travel are friendly, efficient and helpful, we always use them, even booked for Tunisia which they haven't done before for next year. We'll done Cliff. Jeanne wilson
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Long Row, NG1 2DB, Nottingham, United Kingdom
- 01158605342
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We have been dealing with Hays Travel…
We have been dealing with Hays Travel now for about five years,the holiday advisers are first class, nothing is too much trouble with their help and advice they are all friendly and like a laugh and a joke.
We are usually looked after by Steve or Cliff,both are very experienced with traveling to various parts of the world,allways good with advice but never pushy.
Thank you Carol And Norman.

Reply from Hays Travel - Nottingham
Service was good
Service was good. Very easy.Steve made the holiday booking very smoth. We got exactly what we wanted. Very pleased.

Reply from Hays Travel - Nottingham
Very professional service and staff are brilliant
Very professional service and staff are so polite and friendl

Reply from Hays Travel - Nottingham
Brilliant
Went in with an enquiry from the window and booked said holiday no pressure, very helpful couldn't have gone better

Reply from Hays Travel - Nottingham

Reply from Hays Travel - Nottingham
Malta Booking
Steve was very friendly and helpful and we were able to book our last minute holiday with ease.Thank you

Reply from Hays Travel - Nottingham
Great help with beutiful places that I…
Great help with beutiful places that I have visited, nade easy with transport and great customer service.

Reply from Hays Travel - Nottingham
Knowledgeable and helpful was…
Knowledgeable and helpful was friendly and made us feel relaxed from the opening greeting

Reply from Hays Travel - Nottingham
Holiday booked
Great knowledge of areas we were looking for no problem of searching different areas for us worked hard to find us a great deal ,thank-you

Reply from Hays Travel - Nottingham

Reply from Hays Travel - Nottingham
Exellent service
We were given excellent, no pressure advice for our next holiday with some good ideas generated by Aaminah after asking us some simple questions about our preferences. Aaminah quickly hooked into our ideals and came up with some good options for us to explore. This was our first expereince of a travel agent and it has left us feeling we will definitely use Hays Travel again in the future

Reply from Hays Travel - Nottingham
We got what we wanted cliff was very…
We got what we wanted cliff was very patient wt us such a lovely shop with lovely staff

Reply from Hays Travel - Nottingham
The lady was very polite and helpful we…
The lady was very polite and helpful we didn’t know what we wanted but she steered us in the right direction

Reply from Hays Travel - Nottingham
Alan was extremely helpful!
Alan was extremely helpful in arranging my trip. He even managed to find an extra £50 discount which was very acceptable. He was friendly to deal with and obviously knew his job well.

Reply from Hays Travel - Nottingham

Reply from Hays Travel - Nottingham
SAHAL was very helpful
SAHAL was very helpful. He talked about his experience to make us feel comfortable, also he shown interest to what we had to say.

Reply from Hays Travel - Nottingham
This was probably one of the best…
This was probably one of the best experiences we've had when going into a travel agent! Jillian was so helpful and really knew her job 😊

Reply from Hays Travel - Nottingham
Happy holidays!
Aaminah was friendly, helpful and knowledgable. She found a holiday that exactly fitted our specifications. I would highly recommend your service.

Reply from Hays Travel - Nottingham
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