Hays Travel - Nottingham Reviews 

1,110
TrustScore 5 out of 5

4.9

3 Long Row, NG1 2DB Nottingham, GB


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Rated 5 out of 5 stars

Brilliant has usual. Cliff was brilliant. Always have a exceptional service when we visit, would not use any other travel agency

Rated 5 out of 5 stars

Staff were extremely friendly and knowledgeable , especially Steve on the day we came in. We wouldn't go anywhere else to book a holiday and would always recommend Hays Travel to other people. Adrian... See more

Company replied

Rated 5 out of 5 stars

A vacation to remember 😎 We wanted to book a last minute getaway and decided on Egypt. As it was very last minute, we weren't sure what we would get and we were a bit nervous, especially... See more

Company replied

Rated 5 out of 5 stars

Hays travel are friendly, efficient and helpful, we always use them, even booked for Tunisia which they haven't done before for next year. We'll done Cliff. Jeanne wilson


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Long Row, NG1 2DB, Nottingham, United Kingdom

  • 01158605342

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,110)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

We have been dealing with Hays Travel…

We have been dealing with Hays Travel now for about five years,the holiday advisers are first class, nothing is too much trouble with their help and advice they are all friendly and like a laugh and a joke.
We are usually looked after by Steve or Cliff,both are very experienced with traveling to various parts of the world,allways good with advice but never pushy.
Thank you Carol And Norman.

March 8, 2026
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Reply from Hays Travel - Nottingham

We appreciate your wonderful five-star review! It's great to hear that our holiday advisors have consistently provided you with first-class service over the past five years. We're happy you value their friendly, helpful, and experienced advice.

Nottingham, Hays Travel

Rated 5 out of 5 stars

Service was good

Service was good. Very easy.Steve made the holiday booking very smoth. We got exactly what we wanted. Very pleased.

March 8, 2026
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Reply from Hays Travel - Nottingham

We appreciate your positive feedback and are happy that we could provide such a smooth booking experience and fulfil your holiday needs.

Nottingham, Hays Travel

Rated 5 out of 5 stars

Brilliant

Went in with an enquiry from the window and booked said holiday no pressure, very helpful couldn't have gone better

March 7, 2026
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Reply from Hays Travel - Nottingham

Thank you for your lovely feedback great to hear!

Rated 5 out of 5 stars

Personal and professional experience.

Personal and professional experience.

December 24, 2025
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Reply from Hays Travel - Nottingham

We're glad you had such a wonderful and positive experience. Thank you for your feedback; we appreciate it greatly.

Nottingham, Hays Travel

Rated 5 out of 5 stars

Malta Booking

Steve was very friendly and helpful and we were able to book our last minute holiday with ease.Thank you

March 6, 2026
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Reply from Hays Travel - Nottingham

We're happy to hear that our service made booking your last-minute holiday easy and enjoyable. Thank you for sharing your positive experience with us!

Nottingham, Hays Travel

Rated 5 out of 5 stars

Great help with beutiful places that I…

Great help with beutiful places that I have visited, nade easy with transport and great customer service.

February 2, 2026
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Reply from Hays Travel - Nottingham

We appreciate your kind words! It's wonderful to know we helped you discover beautiful places with easy transport and great service.

Nottingham, Hays Travel

Rated 5 out of 5 stars

Knowledgeable and helpful was…

Knowledgeable and helpful was friendly and made us feel relaxed from the opening greeting

March 5, 2026
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Reply from Hays Travel - Nottingham

We appreciate you sharing your experience with us. We're so glad to hear that you felt comfortable and found our team's expertise helpful.

Nottingham, Hays Travel

Rated 5 out of 5 stars

Holiday booked

Great knowledge of areas we were looking for no problem of searching different areas for us worked hard to find us a great deal ,thank-you

March 2, 2026
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Reply from Hays Travel - Nottingham

Thank you for your great feedback have a great holiday

Rated 5 out of 5 stars

Very helpful and welcoming

Very helpful and welcoming

February 22, 2026
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Reply from Hays Travel - Nottingham

Karen,

We appreciate you sharing your experience; we're so pleased we could assist you in a helpful and welcoming manner.

nottingham, Hays Travel

Rated 5 out of 5 stars

Exellent service

We were given excellent, no pressure advice for our next holiday with some good ideas generated by Aaminah after asking us some simple questions about our preferences. Aaminah quickly hooked into our ideals and came up with some good options for us to explore. This was our first expereince of a travel agent and it has left us feeling we will definitely use Hays Travel again in the future

February 28, 2026
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Reply from Hays Travel - Nottingham

Iain Macpherson,

We're so glad to hear that you received excellent advice and that the suggestions matched your preferences. It's great to know that you'll definitely use Hays Travel again in the future.

nottingham, Hays Travel

Rated 5 out of 5 stars

Alan was extremely helpful!

Alan was extremely helpful in arranging my trip. He even managed to find an extra £50 discount which was very acceptable. He was friendly to deal with and obviously knew his job well.

February 22, 2026
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Reply from Hays Travel - Nottingham

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Great booking experience

Lovely, friendly staff, who are so happy to help.

February 7, 2026
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Reply from Hays Travel - Nottingham

We appreciate your kind words! We are so happy to hear that you found our staff lovely, friendly, and helpful during your visit.

Rated 5 out of 5 stars

SAHAL was very helpful

SAHAL was very helpful. He talked about his experience to make us feel comfortable, also he shown interest to what we had to say.

February 9, 2026
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Reply from Hays Travel - Nottingham

We appreciate you sharing your positive experience. We are so glad to hear that our team member was helpful and made you feel comfortable during your visit.

Nottingham, Hays Travel

Rated 5 out of 5 stars

This was probably one of the best…

This was probably one of the best experiences we've had when going into a travel agent! Jillian was so helpful and really knew her job 😊

February 15, 2026
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Reply from Hays Travel - Nottingham

We're happy to hear that you had such a positive experience in our travel agency! We appreciate you taking the time to leave us this lovely feedback.

Nottingham, Hays Travel

Rated 5 out of 5 stars

Happy holidays!

Aaminah was friendly, helpful and knowledgable. She found a holiday that exactly fitted our specifications. I would highly recommend your service.

February 14, 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We appreciate your wonderful feedback! We are so glad to hear that our service and a member of our team were able to find you the perfect holiday.

Nottingham, Hays Travel

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