Brilliant has usual. Cliff was brilliant. Always have a exceptional service when we visit, would not use any other travel agency
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were extremely friendly and knowledgeable , especially Steve on the day we came in. We wouldn't go anywhere else to book a holiday and would always recommend Hays Travel to other people. Adrian... See more
Company replied
A vacation to remember 😎 We wanted to book a last minute getaway and decided on Egypt. As it was very last minute, we weren't sure what we would get and we were a bit nervous, especially... See more
Company replied
Hays travel are friendly, efficient and helpful, we always use them, even booked for Tunisia which they haven't done before for next year. We'll done Cliff. Jeanne wilson
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Long Row, NG1 2DB, Nottingham, United Kingdom
- 01158605342
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Me and my friend went in on the Friday…
Me and my friend went in on the Friday to discuss a few hol8day and the gentleman was very helpful and understood wat sort of holiday we was looking for so we went back in in Saturday and booked there and then with the same gentleman
January 25, 2026
Reply from Hays Travel - Nottingham
We're happy to hear that the agent was helpful in understanding your holiday preferences! We appreciate you returning to book with us and thank you for your positive feedback.
Hays Travel
They were very patient in finding the…
They were very patient in finding the right holiday to suit our requirements
January 17, 2026
Reply from Hays Travel - Nottingham
nigel taylor,
We appreciate your kind words and are so glad we could assist in planning the perfect holiday to meet your needs. Thanks for your review!
Hays Travel
As it has been the past few times
As it has been the past few times, fast, efficient, helpful and friendly.
Great team in Nottingham City centre
January 23, 2026
Reply from Hays Travel - Nottingham
Sean Walker,
We appreciate your continued support and are so happy to hear that you consistently have such a positive experience with our team.
Hays Travel
Thank you Cliff for booking our…
Thank you Cliff for booking our holiday. You are always smiling and so friendly as are all the staff
Thank you very much
January 23, 2026
Reply from Hays Travel - Nottingham
Nikki Mitchell,
We appreciate your kind words! We are so happy we could help you book your holiday, and that you found our team friendly and helpful.
Hays Travel
Great service from Cliff at Nottingham.
January 15, 2026
Reply from Hays Travel - Nottingham
Anthony Paul Birkbeck,
We're glad you had a great experience. Thank you for your positive feedback regarding our service.
Hays Travel
Did ask for advice but ended up buying…
Did ask for advice but ended up buying a holiday.nothing forced on to me just general enquiries and great help to secure our holiday thanks
January 21, 2026
Reply from Hays Travel - Nottingham
Chris Martin,
We're happy to hear that you felt supported during your holiday booking! It is great to know our assistance helped you secure your holiday. Thanks for your feedback.
Hays Travel
Friendly and helpful staff
No queues, friendly , helpful and experienced staff.
Found what we were looking for at a good price.
This is the first time I've booked with Hays and will do so again.
January 18, 2026
Reply from Hays Travel - Nottingham
Lynda Harrison,
We're happy to hear that you found our staff helpful and experienced, and that you secured a good price. Thank you for booking with us; we look forward to helping you again!
Hays Travel
Amazing experience.
Hi.jillian was amazing.
She got us everything we wanted and she was very knowledgable and helpfull.
January 18, 2026
Reply from Hays Travel - Nottingham
Julie,
We're so happy to hear that you had such a positive experience! It's wonderful to know our expertise and support were so helpful to you.
Hays Travel
Time spent discussing and effectively…
Time spent discussing and effectively finding different options
January 11, 2026
Reply from Hays Travel - Nottingham
Robert,
We appreciate you sharing your experience and are happy to hear that you found our options helpful and effective. Thanks!
Hays Travel
Friendly and knowledgeable..
Friendly and knowledgeable... Great service and a very competitive price 👏 👍
January 10, 2026
Reply from Hays Travel - Nottingham
Karen,
We appreciate you sharing your experience with us. We're so glad you received friendly, knowledgeable service at a competitive price.
Hays Travel
Holly was lovely and very professional
Holly was lovely and very professional. I always prefer to come into store to book my holidays and I can always feel at ease
January 10, 2026
Reply from Hays Travel - Nottingham
Thank you for your lovely feedback.
Jillian rose was very helpful and…
Jillian rose was very helpful and freindly ten out of ten
January 17, 2026
Reply from Hays Travel - Nottingham
Thank you for your lovely feedback.
Confidence restored…….
After a bad experience with booking a previous holiday online we were recommended Hays by friends. The experience was reassuring, human, informative, competitive and successful. Between Sohal and his colleagues we are now going to Greece. Thankyou.
January 9, 2026
Reply from Hays Travel - Nottingham
Thank you for your lovely feedback.
Great service 👏
We book every year with hay travel Nottingham we get the same person ( Steven) who's just brilliant sorts best deals out and always with a smile such a lovely gentleman. Thanks again Steven see you next time
January 15, 2026
Reply from Hays Travel - Nottingham
We're happy to hear that you consistently have a brilliant experience with us. It's great to know that we always sort out the best deals for you. We appreciate your continued bookings!
They was lovely They sorted my holiday…
They was lovely They sorted my holiday did the apps on my phone hundred per cent efficient
January 15, 2026
Reply from Hays Travel - Nottingham
We're so happy we could efficiently sort your holiday and phone apps. Thank you for your lovely review; we appreciate your feedback!
Alan was very helpful and told us…
Alan was very helpful and told us everyone we needed to know including what baggage allowance we can take because each airline seems to have a different baggage allowance.
On the whole it was a very pleasant and easy experience.
Looking forward to a great holiday with no hiccups.
January 16, 2026
Reply from Hays Travel - Nottingham
We're happy to hear that our assistance with your baggage allowance and other details made your experience pleasant and easy. Thank you for sharing your positive feedback; we hope you have a fantastic holiday!
Good to be listened to
We were very happy with the constructive help and advice we were given. We were listened to. Our needs were ascertained and refined until we got the package that fitted our needs and budget.
January 14, 2026
Reply from Hays Travel - Nottingham
We're very happy to hear that you were satisfied with the assistance we provided. It's great to know we could help you find the perfect package to suit your needs and budget. Thank you for your feedback.
Jillian helped us book our first cruise…
Jillian helped us book our first cruise together and made the everything so easy. She explained things perfectly, answered any questions we had and helped us pick all our extras. We even got a coffee. We were there almost 2 hours going through the details and it was a really enjoyable process. Can’t wait for our cruise.
Thank you Jillian.
January 11, 2026
Unprompted review
Reply from Hays Travel - Nottingham
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that booking your first cruise was an enjoyable experience and that all your questions were answered. We hope you have a fantastic cruise!
Myself an my husband have always…Tenerife holiday
Myself an my husband have always travelled with company(friends) and our friend always dealt with the paperwork at the airport but unfortunately we are travelling just the two of us this time so we have to deal with the paperwork an it’s quite scary, the you gentleman who we saw was very helpful in everything that needed doing and he has also put my mind at rest and is going to show me what papers are for what ,I will definitely be recommending your company to everyone that asks about it
January 12, 2026
Unprompted review
Reply from Hays Travel - Nottingham
We appreciate you sharing your experience. We're glad the team member was helpful in easing your concerns about the paperwork. It's great to know that you'll recommend our services!
Staff were friendly and helpful and…
Staff were friendly and helpful and knowledgeable 👍🙂
January 3, 2026
Reply from Hays Travel - Nottingham
We appreciate you taking the time to leave us such a great review! We are so happy our team was helpful and friendly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.