Hays Travel - Oadby Reviews 

593
TrustScore 5 out of 5

4.9

70 The Parade, LE2 5BF Oadby, GB


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Rated 5 out of 5 stars

On booking my holiday with Hays travel. The only problem was with my phone, there was no way I could be contacted. I went into the travel shop and spoke to Zoe who booked my holiday, with a money sa... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Graham. He spent a lot of time sorting out a special holiday for me and to get the best price. Would highly recommend using Hays Travel in Oadby.

Company replied

Rated 5 out of 5 stars

Walked into the newly decorated shop, there were 4 agents sitting at desks, graham who we have booked with before was with a couple, so we went to Mia. We already knew where we wanted to go on Holiday... See more

Company replied

Rated 5 out of 5 stars

As always Hays were friendly, polite and very professional. Emma booked this holiday for us and understood our requirements. Also a mention to Mia for acting on an additional last minute request. Have... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 70 The Parade, LE2 5BF, Oadby, United Kingdom

  • 01164125882

4.9

Excellent

TrustScore 5 out of 5

593 reviews

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4.9

All reviews

(593)

120,615 reviews in the last 12 months

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Rated 5 out of 5 stars

Sean was super helpful and very …

Sean was super helpful and very efficient and knowledgeable a pleasure to deal with!

October 17, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you so much for your kind review :) - Sean and the team at Hays Oadby

Rated 5 out of 5 stars

Graham dealt with us again - he always puts a smile on my face.

Graham dealt with us again. He is an excellent professional - very calm, informative and aware of things going on around. We feel he gives us excellent advice - and that puts a smile on my face!

October 8, 2025
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Reply from Hays Travel - Oadby

Fantastic!!! We're so pleased and we truly hope you have the most amazing time ;-) Graham, Emma, Sean, Phil, Harpreet and Mia.

Rated 5 out of 5 stars

Excellent!

Excellent customer service and very helpful

September 21, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you for your kind review - The team at Hays Travel Oadby :))

Rated 5 out of 5 stars

A good and quick service all booked in…

A good and quick service all booked in 30 minutes

September 24, 2025
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Reply from Hays Travel - Oadby

Fantastic news ;-) Thank you soooo..... much for booking with us, It really does mean a lot. Graham, Sean, Emma, Mia, Phil, and Harpreet.

Rated 5 out of 5 stars

Dealt with professionally.

Dealt with professionally.

October 1, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Brilliant news, Thank you so much for using Hays Travel Oadby. Emma, Graham, Sean, Mia, Phil, and Harpreet ;-)

Rated 5 out of 5 stars

As always graham is helpful and very…

As always graham is helpful and very knowledgeable.booked several holidays now through hays travel

September 27, 2025
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Reply from Hays Travel - Oadby

Thanks for your continued support, it means a lot to us :) - Graham and the team at Hays Oadby

Rated 5 out of 5 stars

Found what we were looking for,Graham…

Found what we were looking for,Graham was extremely helpful and spent a lot of time helping us, and made the booking very simple.

September 27, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

We're glad to hear that, thanks for your lovely review :) - Graham and the team at Hays Oadby

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Everyone in the Oadby shop are helpful and make sure you are happy with the holiday they have found for you.

September 17, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you for your lovely review, it was a pleasure to book your holiday for you :) - Graham and the team at Hays Oadby

Rated 5 out of 5 stars

First time we have booked a holiday…

First time we have booked a holiday thru a travel agent, recommended by Phil Reed. We sat with Graham who was absolutely brilliant..he spent so much time trying to find us the perfect holiday. Every time he tried to book a place the system said the hotel was unavailable and he said he'd never experienced that before. He called Jet2 to find that they were updating their system and that's why he couldn't book anywhere. My husband went back the next day and Graham had remembered which hotels we liked and quickly and easily managed to book us the one we wanted. He also sorted my husband's passport renewal, taking his photos, doing the online application, even putting stamps on the envelope!
Will definitely use Hays travel again, really saves all the hassle of looking online. Thanks Phil for the recommendation and Graham for your hard work.

September 20, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

The pleasure is all ours and we're so glad you've come to see us ;-) Thank you so much for booking with us. Graham, Phil, Mia, Sean, Harpreet and Emma.

Rated 5 out of 5 stars

Always helpful

Always helpful, knowledgeable and efficient

September 20, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you so much for your continued support, it means a lot to us :) - Graham and the team at Hays Travel Oadby

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service.
Graham was very helpful.

September 12, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you so much for your kind review, it was a pleasure to book your holiday for you :) - Graham and the team at Hays Travel Oadby

Rated 5 out of 5 stars

Straight forward listened to exactly…

Straight forward listened to exactly what I wanted patience and delivered

September 16, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

We are glad you had a good experience in Oadby! Looking forward to seeing you again :) From the Team at Oadby

Rated 5 out of 5 stars

Graham seems to understand our personal…

Graham seems to understand our personal preferences when it comes to completing the small details. And he has patience when he needs to get decisions and payments out of us!

September 12, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you for your kind review :) from Graham and team at Hays Travel Oadby

Rated 5 out of 5 stars

Always a great service.

Always go to Graham at hays travel in Oadby to book our holidays. He goes above and beyond to help us every time and nothing is ever too much trouble.
I am quite fussy and we have booked many different types of holidays with his help.

August 24, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you again for your continued support, It really does mean a lot to us. Regards, Graham and the team at Hays Travel Oadby

Rated 5 out of 5 stars

Outstanding!

Would never book with anyone else. Graham at Hayes, Oadby was outstanding nothing was too much trouble and was so knowledgeable and very experienced in all types of travel.

August 22, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you sooooo.... much for your continued support! Graham and the team at Hays Travel Oadby ;-)

Rated 5 out of 5 stars

Sean at hays Oadby was just delightful

Sean at hays Oadby was just delightful, such a beautiful person, funny and charming, relaxed and booked exactly what we wanted, I used to use him at syston but since he’s moved we will go to Oadby and looking to book for January next can’t wait, just booked a cheeky stop off so hopefully it will be amazing , thankyou Sean loves xx

August 17, 2025
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

This is fantastic to hear! We look forward to hearing from you again and truly hope that you have an amazing time on your next trip away. Graham, Sean, Harpreet, Mia, Emma, Phil at Hays Travel Oadby.

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