Luke at Oldham branch looked after myself & my fellow traveller again he is such a lovely person. He is polite,patient, everything we as customers want you must count yourselves very lucky to have hi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Regular visitor to Hays as they are my chosen travel company to book my holidays. Always friendly, always on the ball searching with patience till they find you just what you wanted. Less stress... See more
Company replied
Milly you’re rep, was excellent,she spent time With us ,going through various options,to meet Our requirements, very patient,and professional. She was very knowledgeable,and gave us great recomme... See more
Company replied
As always, Luke your staff @ Oldham branch deliver his expertise once again to find and book us our holiday efficiently. Well done and credit to Luke. Keep it up. Regards Mrs Imelda Miller Retur... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36B Spindles Shopping Centre, George Street, OL1 1HE, Oldham, United Kingdom
- 0161 6605597
4.9
Excellent
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Booked 2 holidays for this year up to yet and booked 3 last year all holidays last year were perfect and the management and staff at the Oldham store are amazing I wouldn't book with anyone else :-)
January 6, 2026
Reply from Hays Travel - Oldham
We appreciate you choosing us for your holiday bookings and are so happy to hear about the excellent service you've received. Thank you for your continued loyalty!
We knew the resort we wanted to go
We knew the resort we wanted to go. This is our main holiday, so finding the right accommodation is very important. Hayes travel were excellent and found us some options. We chose self catering apartment. Flight times were booked as requested 🙌. Transfers were booked all within the hour. Very very happy with the attention taken to detail.
January 6, 2026
Reply from Hays Travel - Oldham
We're happy to hear that we found the perfect accommodation for your main holiday! It's great we could book the flights and transfers as requested. We appreciate your kind words regarding our attention to detail.
Great experience
Great experience, Kelly was superb and assisted in finding and finalising our booking and completing the associated and relevant documents. Thankyou and we’ll done kelly
January 4, 2026
Reply from Hays Travel - Oldham
We're happy to hear that you had a great experience. It was a pleasure assisting you with your booking and paperwork. Thank you for your positive feedback.
Hays oldham
Luke was great everything done over the phone and sent to me via email all with 30 minutes.
December 31, 2025
Reply from Hays Travel - Oldham
We're happy to hear that everything was completed quickly and efficiently. Thank you for your positive feedback; we appreciate it a lot!
Excellent Service
Lou was so patient & friendly. He went out of his way to help. I was trying to make the booking for 7 people with different needs but he sorted it all out. Also the other staff were all equally helpful. Thank you so much.
December 30, 2025
Reply from Hays Travel - Oldham
We're happy to hear that our team was helpful and patient while accommodating your group's needs. We appreciate your positive feedback and thank you for sharing your experience. - Luke
Every time I book with you , I never have a problem
Every time I book with you, I never have a problem
December 21, 2025
Reply from Hays Travel - Oldham
Thank you for your kind comments, I will pass them on to Ruby :)
Very competent staff who were very…
Very competent staff who were very thorough in their search for our holiday.
Kelly couldn’t do enough to offer suggestions. She gave me lots of advice. I’m hoping to go in tomorrow to finish the paperwork. And thanks to Luke who dealt with my request to add another passenger to our package?
December 9, 2025
Reply from Hays Travel - Oldham
Thank you Christine for your 5* review and your lovely comments, We really appreciate you taking the time to write this. Luke
Reply from Hays Travel - Oldham
Thank you Susan for your 5* review and your lovely comments, I really appreciate you taking the time to write this. Lisa
Reply from Hays Travel - Oldham
Thank you Elaine for your 5* review, we really appreciate you taking the time to write this. Lisa
Caitlin and Luke at the Oldham store…
Caitlin and Luke at the Oldham store were so helpful and went above and beyond with our group booking
November 24, 2025
Reply from Hays Travel - Oldham
Thank you for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke
They spent time to look for a good deal…
They spent time to look for a good deal for us and was nice and friendly
November 30, 2025
Reply from Hays Travel - Oldham
Thank you Sylvia for your 4* review we really appreciate you taking time to write this. Lisa
Reply from Hays Travel - Oldham
Thank you for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke
Was really happy with the service we…
Was really happy with the service we received. Thank you
November 28, 2025
Reply from Hays Travel - Oldham
Thank you for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke
The service was brilliant
The service was brilliant. The travel agents are extremely helpful and professional.
November 16, 2025
Reply from Hays Travel - Oldham
Thank you for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke
Thank you Kelly!
Kelly had a lot of patience & knowledge finding our special holiday she listened and worked hard to find our perfect cruise!
She kept us updated daily which was very appreciative would certainly recommend Kelly to family & friends
November 12, 2025
Reply from Hays Travel - Oldham
Thank you Jane for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke
Catlin the lady that booked for us was…
Catlin the lady that booked for us was amazing. She went above and beyond to make sure we had everything we had requested. Excellent service
November 10, 2025
Reply from Hays Travel - Oldham
Thank you Zara for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Lisa
We booked our holiday with the help of kelly
We booked our holiday with the help of kelly. She went through everything & answered all our questions & concerns she told us everything about the resort & where everything was around the area & if we had any problems leading up to our holiday or while we were away to contact her.
Thankyou Kelly
November 12, 2025
Reply from Hays Travel - Oldham
Thank you Mark for your 5* review and your lovely comments, we really appreciate you taking time to write this. I will pass your comments onto Kelly. Lisa
Absolutely wonderful Kelly found me a…
Absolutely wonderful Kelly found me a great deal booked straight away
November 12, 2025
Reply from Hays Travel - Oldham
Thank you Kelly for your 5* review, we will pass your lovely comments onto Kelly. Lisa
Listen to our requirements
Listen to our requirements, nothing is too much trouble this is the 5th holiday booked with Hays i trust them completely to find a suitable holiday that has not disappointed
November 10, 2025
Reply from Hays Travel - Oldham
Thank you Joanne for your 5* review and your lovely comments, we really appreciate you taking the time to write this. Luke
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.