My husband and I simply turned up One Saturday morning and asked about what we were looking for, bearing in mind that this was our first foray into a travel agent for double figure years when... See more
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My wife and I visited Hays Travel Petersfield on impulse to ask about a Cunard Cruise we were interested in. Nieve answered our questions clearly and because of her we decided to book our cruise to No... See more
Company replied
Helped me book my Disneyland Paris Tickets with ease, all done quickly and efficiently and could't recommend more, Fallon was great and very happy to have sorted all of it out. Will be using them agai... See more
Company replied
Hays Travel at Petersfield were up to their very high standard as experienced in previous years. We look forward to visting Hays Travel at Peterfield when we book our next holiday. Thanks. Our cruis... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 High Street, GU32 3JT, Petersfield, United Kingdom
- 01730 268341
4.8
Excellent
308 reviews
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Very helpful
Very helpful, very patient. Listened to what we were looking for in a holiday.
January 9, 2025
Reply from Hays Travel - Petersfield
It was lovely to be able to help you to get the holiday you wanted. I look forward to hearing how the holiday goes Richard
all very good service
January 8, 2025
Reply from Hays Travel - Petersfield
Thank you and we wish you a lovely trip to Malaga :)
Very helpful and prompt service and replies.
Very helpful, and prompt replies to sort out the details and changes.
When they say they are looking into something, they actually get on and do it, and respond back to you, which is great.
Thanks to Richard at Petersfield for sorting out the booking details.
December 15, 2024
Reply from Hays Travel - Petersfield
Thank you for your kind review, It was a pleasure to be able to help you and I look forward to hearing how your holiday goes on your return
Karen in the Petersfield branch could…
Karen in the Petersfield branch could not have been more helpful.
On the day we visited two agency’s and gave them our requirements. The first agency came back with an itinerary that ignored everything we had asked for whereas Karen’s absolutely hit the spot. So it’s a five star rating from us !
December 7, 2024
Reply from Hays Travel - Petersfield
Dear Valued Customer,
Thank you for taking the time to leave Karen such a kind review.
I am so pleased to hear that she was able to assist you and we look forward to hearing all about your holiday.
Kind Regards,
Bethany - Branch Manager
Reply from Hays Travel - Petersfield
Thank you for your kind review. We look forward to hearing how your holidays goes. Richard
A good honest travel consultant.
December 19, 2024
Reply from Hays Travel - Petersfield
Thank you for your kind review, we look forward to hearing how the holiday goes in due course Regards Richard
Helpful friendly experienced advice to…
Helpful friendly experienced advice to help us make our selection.
December 17, 2024
Reply from Hays Travel - Petersfield
Thank you for your review. It was great to be able to help you make the choice for your holiday and you felt we gave good service. We look forward to hearing how you enjoyed the holiday on your return Happy Christmas Richard
The initial phone enquiry was dealt…
The initial phone enquiry was dealt with very professionally by your staff she then followed it up as promised with an email with several different options. I then visited the store the next morning to discover over night they had had a big IT problem and none of the systems where operational. Your Agent then called me back later in the day once the system was operational and we were able to conclude our business. Your agent was very helpful and no question was to daft or stupid.
Would certainly recommend your services to others without any hesitation!
December 18, 2024
Reply from Hays Travel - Petersfield
Thank you for review. it was great to hear that even though circumstance were not ideal you felt you received great service. I will let the agent know that you reviewed us when she returns to the office Richard
Reply from Hays Travel - Petersfield
Thank you for taking time to complete the survey and for your booking, Karen
Booking made so easy
Our holiday booking was made so easy and everything was explained and taken care of. Would definitely use Hays Travel again
November 7, 2024
Reply from Hays Travel - Petersfield
Thank you for taking time to complete the survey and for your kind words, Karen
Very good very helpful great service
Very good very helpful. Will definitely be using them again
October 25, 2024
Reply from Hays Travel - Petersfield
Thank you for taking time to complete the survey and that you were pleased with the service you received making your holiday booking to Italy, Karen
Karen was extremely helpful
Karen was extremely helpful, polite and understood my requirements.
October 31, 2024
Reply from Hays Travel - Petersfield
Thank you for taking time to complete the survey and it was a pleasure booking your holiday, many thanks karen
We have booked with hays every year and…
We have booked with hays every year and we feel they strive to get us the best deal possible. Freya was incredibly helpful..
October 13, 2024
Reply from Hays Travel - Petersfield
Thank you for completing the survey and that Freya was able to find you your ideal holiday. Many thanks Karen
Brilliant staff
Brilliant staff. Did everything for us we have used them many times and will definitely use them again. Petersfield branch
October 20, 2024
Reply from Hays Travel - Petersfield
Thank you, it is always a pleasure for us to book your holidays, many thanks karen
Exceeding expectations
As a Which Recommended provider I had high expectations of Hays and these were not only met but exceeded at the Petersfield branch. All my wants, needs and preferences for our family holiday were carefully listened to and a trip was offered that was better than anything I had envisaged in all aspects including time of travel, budget, location and activities. My family are now very excited about our upcoming trip and I’m grateful for such excellent customer service. Thank you!
October 17, 2024
Reply from Hays Travel - Petersfield
Thank you so much Ellie for this lovely review, I really appreciate it. I'm so happy I could find the perfect holiday for your family. I'm very excited for you!
If you need anything else you know where we are.
Many Thanks,
Freya :)
Looking forward to a wonderful holiday
October 6, 2024
Reply from Hays Travel - Petersfield
Thank You for booking with us in store! We appreciate you taking the time to share your positive experience. We're glad your looking forward to your holiday. If you need anything else we are always here to help!
Kind Regards,
Freya
Sales person was cheerful
Sales person was cheerful, thorough and attentive,
I changed my mind several times, but this was never a problem.
October 1, 2024
Reply from Hays Travel - Petersfield
Thank you for taking time to complete the survey and that Freya was able to find the right holiday for you, many thanks karen
Polite helpful assistant
September 18, 2024
Reply from Hays Travel - Petersfield
Thank you for your kind review. it is lovely to hear when customers enjoyed their time with us. We look forward to hearing how you enjoy your holiday
Reply from Hays Travel - Petersfield
Thank you for taking time to complete the survey and that Kelsey was helpful in making your booking, many thanks Karen
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