Hays Travel - Petersfield Reviews 

308
TrustScore 5 out of 5

4.8

17 High Street, GU32 3JT Petersfield, GB


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Rated 5 out of 5 stars

My husband and I simply turned up One Saturday morning and asked about what we were looking for, bearing in mind that this was our first foray into a travel agent for double figure years when... See more

Company replied

Rated 5 out of 5 stars

My wife and I visited Hays Travel Petersfield on impulse to ask about a Cunard Cruise we were interested in. Nieve answered our questions clearly and because of her we decided to book our cruise to No... See more

Company replied

Rated 5 out of 5 stars

Really helpful and friendly staff who put everything together, were always available to answer questions and who didn't get fed up when I kept changing destinations and adding stops.

Rated 5 out of 5 stars

Helped me book my Disneyland Paris Tickets with ease, all done quickly and efficiently and could't recommend more, Fallon was great and very happy to have sorted all of it out. Will be using them agai... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 17 High Street, GU32 3JT, Petersfield, United Kingdom

  • 01730 268341

4.8

Excellent

TrustScore 5 out of 5

308 reviews

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4.8

All reviews

(308)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful

Helpful, informative and patient.

September 5, 2024
Hays Travel - Petersfield logo

Reply from Hays Travel - Petersfield

Thank you for taking time to complete the survey and that Kelsey was helpful in making your booking, many thanks Karen

Rated 5 out of 5 stars

So helpful managed to get me the…

So helpful managed to get me the holiday l wanted karan stayed on late to help me with my holiday . Always use Hays for our holidays like the personal face to face contact this gives us

September 4, 2024
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Reply from Hays Travel - Petersfield

Thank you for taking time to complete the survey and I was only too happy to stay and book the holiday for you.Karen

Rated 5 out of 5 stars

GREAT HELP BOOKING

We found them to be very knowledgeable and very helpful when booking a cruise to Norway next June. They took all the time we needed. We have used them previously and have been very satisfied.

September 2, 2024
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Reply from Hays Travel - Petersfield

Thank you for taking the time to complete the survey and that you were pleased with the service you received

Rated 5 out of 5 stars

Nighat the sales rep we dealt with was…

Nighat the sales rep we dealt with was extremely helpful, friendly and efficient in finding a holiday for us that suited our requirements.

August 24, 2024
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Reply from Hays Travel - Petersfield

Thank you for your kind review. i will make sure the Nighat sees your review next week.

Rated 5 out of 5 stars

Friendly & helpful

Friendly & helpful. Booked a cabin for a cruise in September at a lower price than we had expected.

August 20, 2024
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Reply from Hays Travel - Petersfield

Thank you for your booking. It was great to be able to help and you left happy with our service. Kind regards Richard

Rated 5 out of 5 stars

IT’ALL PART OF THE HOLIDAY !!

Its a pleasure to go into Hays and discuss our holiday plans..staff very knowledgeable and go out of their way to help and explain every thing..Booking made easy..especially if ,like myself and my husband your not ‘techno savvy !! Well done HAYS..

August 20, 2024
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Reply from Hays Travel - Petersfield

Thank You very much John for the lovely feedback. It always a pleasure helping you with your holiday. I look forward to seeing you soon. Many Thanks, Freya :)

Rated 5 out of 5 stars

The best holiday rep

My friend and I have used Hays Travel before the branch in Midhurst was closed down and Karen has always been very helpful and patient with us. We have booked long haul flights with her and we know that these take longer to process with all the fine details than normal. Now we have to go to the Petersfield Branch which is at least 10-11 miles further but Karen greeted us with a smile and it was no trouble to her to book our next long haul adventure. My partner and I have also booked a holiday with her, this time in Italy and once again Karen was helpful all the way. She deserves a medal.

August 15, 2024
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Reply from Hays Travel - Petersfield

It was great to see you over here and continuing to booking holidays for you. Glad we got it booked for you and you were happy with the holiday. Regards Richard on behalf of Karen

Rated 5 out of 5 stars

Excellent service

Very helpful in enabling me to book a surprise long weekend. Freya went out of her way to ensure I was able to achieve what I wanted. Thank you.

August 14, 2024
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Reply from Hays Travel - Petersfield

Thank you for taking time to complete the survey and also for your kind remarks for the service you received from Freya

Rated 5 out of 5 stars

Listened and acted

Listened, recorded, acted, provided, reviewed and changed all without any fuss.
Well done and thank you.

July 27, 2024
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Reply from Hays Travel - Petersfield

Thank you for taking the time to complete the survey and for your kind words about the booking made with Freya, thank you again<, karen

Rated 5 out of 5 stars

We went to the store with the intention of not leaving until we had something booked! …

We went to the store with the intention of not leaving until we had something booked. We were there for 4 hours and the lady who helped us was amazing and very patient with all our requests and did find us a holiday.

July 22, 2024
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Reply from Hays Travel - Petersfield

Hi there. Thank you for your kind words. I will make sure Karen sees your reply when she returns to the office tomorrow. It is great to hear that you were happy with the service offered Richard

Rated 4 out of 5 stars

Helpful informative pleasant…

Helpful informative pleasant environment and efficient.

July 23, 2024
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Reply from Hays Travel - Petersfield

Thank you for completing the survey and that we were helpful in making your booking, many thanks Karen

Rated 5 out of 5 stars

Excellent service

Excellent service, Freya was very friendly and efficiant.

July 20, 2024
Hays Travel - Petersfield logo

Reply from Hays Travel - Petersfield

Thank you for taking the time to complete the survey and that you were pleased with the service you received from Freya, many thanks Karen

Rated 5 out of 5 stars

Helpful service

Polite , easy service. Only booking a flight but got helpful info , with no hanging around.

July 9, 2024
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Reply from Hays Travel - Petersfield

Thank you for taking the time to complete the survey and that you were pleased with the service you received, many thanks Karen

Rated 5 out of 5 stars

Professional team.

As ever, staff were professional, very helpful and welcoming. Having had previous experience in the Midhurst branch I knew I would get the help I needed and I did.

July 9, 2024
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Reply from Hays Travel - Petersfield

Thank you for taking time to reply to the survey and it was lovely to see you in the Petersfield Branch, many thanks Karen

Rated 5 out of 5 stars

Great service with a smile

I was in a hurry to get a break for my partners birthday. Freya went over and above and was cheerful and professional all the way .
Partner is very chuffed for his upcoming break in Marseille.

July 1, 2024
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Reply from Hays Travel - Petersfield

Thank You so much for this lovely message. I'm so glad that he is looking forward to his birthday present! :)

Rated 5 out of 5 stars

Patient efficient experience

Patient, courteous staff dealt with all my travel needs and subsequent changes to my flight dates. A very sympathetic staff member promptly resolved that particular issue for me resulting in smiles all round in families on both sides of the Atlantic. We're now back on target for a great reunion ahead. Thank you.

June 18, 2024
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Reply from Hays Travel - Petersfield

Thank you for your kind review. I will make sure Karen sees your review. I am glad we were able to help you get back on track for your reunion

Rated 5 out of 5 stars

Richard was really helpful and ensured…

Richard was really helpful and ensured that I understood all that I needed to do. I am really excited about my holiday.

June 11, 2024
Hays Travel - Petersfield logo

Reply from Hays Travel - Petersfield

Thank you for taking the time to complete the survey and that Richard was helpful in booking your holiday, many thanks Karen

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