We booked our holiday , then we wanted to add an extra passenger and upgrade our room , Roy was so helpful and managed to do just what we asked him , love our Hays travel shop at Transit Way Plymouth... See more
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Lowri gave me a print out of prices for our preferred holidays so my friends and I could compare and choose the best one. The shop was busy when I returned the next day but I was asked to take a seat.... See more
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Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night. We were offered various alternatives, spent a long ti... See more
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Roy the manager spent a very long time helping me find something that suited all 4 family in the group get the amenities we needed and somewhere we would be able to access he never fails to find our... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Tesco Extra, Transit Way, PL5 3TW, Plymouth, United Kingdom
- 01752927675
4.9
Excellent
766 reviews
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Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and that you enjoyed the environment. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel, Plymouth Transit Way
Excellent service
Excellent service. Agent was very polite, welcoming and extremely helpful. And the manager was very helpful too.
August 14, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for this lovely review, it was a pleasure serving you both!
Kind Regards
Would never book anywhere else
Would never book anywhere else, fantastic knowledge and all staff are so welcoming
August 16, 2026
Reply from Hays Travel - Plymouth Transit Way
I'm so delighted to hear that you appreciate my team's knowledge and welcoming approach. It's wonderful to know you had such a positive experience with us.
Thank you for booking your next holiday with us at Transit Way!
Kind Regards
Roy
Branch Manager
Great service in Hays again
Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night.
We were offered various alternatives, spent a long time deciding but at no time were we rushed to decide.
Thanks for great information as well as patience!
August 8, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your lovely feedback! You are very welcome, it is always a pleasure serving you both!
no waiting to be dealt with
no waiting to be dealt with. efficient service from staff member who answered my questions and was very helpful
August 6, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that you received efficient service and that our team member was very helpful in answering your questions.
Kind Regards
Hays Travel Plymouth Transitway
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and efficient. Your kind words are greatly appreciated.
The customer service lady very helpful…
The customer service lady very helpful and nothing was to much trouble very impressed .
August 11, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that you found our customer service helpful and that nothing was too much trouble. We truly appreciate your kind words
Second year running we have booked with…
Second year running we have booked with Hays Travel and I have no complaints whatsoever, staff are always very friendly, polite and accommodating because we booked before with them it was easy for Lucy to work out what we liked and help pick our holiday again.
The booking process was simple and logging on to the app was easy and instant once booked.
no complaints from me...
August 3, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! I'm so pleased to hear that my team was friendly, polite, and accommodating, making your booking process simple and easy. We all appreciate you choosing us for your holidays again.
Kind Regards
Roy
Branch Manager
Agent listened to what are needs where…
Agent listened to what are needs where and what we wanted then all booked
August 9, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderfully kind words, it was certainly a pleasure serving you both and booking such a special holiday for you!
Kind Regards
Very well managed polite and helpful…
Very well managed polite and helpful was a brilliant experience
August 1, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful feedback! We are delighted to hear you had such a brilliant experience with us.
Help with a cruise
I went to Hays Travel to book a cruise . The member of staff was very helpful . She went through everything with me to find the best deal and make sure everything was right for us . Thank you .
August 7, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful in finding you the best cruise deal and ensuring everything was just right for your trip. We appreciate you taking the time to share your positive experience.
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely feedback, Its always a pleasure booking your holiday!
The staff are always very helpful
The staff are always very helpful, friendly and informative.
August 4, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for the lovely feedback & hope to see you again in the future.
Reply from Hays Travel - Plymouth Transit Way
Thank you for your fantastic 5 star review! We are so pleased to hear that you consistently find our staff to be very helpful and friendly. Your feedback is greatly appreciated.
Kind Regards
It was a very pleasant place to book…
It was a very pleasant place to book our holiday.The young lady was brilliant,all we had to do is choose our holiday and they did the rest even had airport parking all sorted for us. Will definitely be booking future holidays from Hays at transit way .
August 4, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for booking with us yesterday, your comments are valued by myself and the rest of the team here!
Kind Regards
They helped us through everything we…
They helped us through everything we needed booking was so simple and straightforward the staff were brilliant and so helpful and nothing was rushed to make sure we were both happy with our booking
July 27, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you ever so much for your kind words, it was a pleasure serving you both and helping you choose your upcoming holiday! :)
Very helpful
Very helpful! We were there a long time due to us and the staff member was really good! Went through all our options and was really helpful
July 25, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that our team was really good and took the time to go through all your options.
Kind Regards
we have dealt with Branch Manager (R0y)…
we have dealt with Branch Manager (R0y) at Transit Plymouth for many years and he ensures our holiday will be the best with Hays Backing - we never view other travel companies - David and Paula Bowden.
July 30, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides such excellent service. We truly appreciate your kind words and your continued loyalty.
Kind Regards
great staff
great staff, very helpful great value. I fully recommend this travel agent for hassel free bookings.
August 1, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your fantastic feedback! We are so pleased to hear that you found our staff helpful and our services offered great value. We always aim for hassle-free bookings.
Kind Regards
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful 5 star review! We are so pleased to hear that you found our team member to be helpful, efficient, and knowledgeable. Your kind words are greatly appreciated.
Kind Regards
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