We booked our holiday , then we wanted to add an extra passenger and upgrade our room , Roy was so helpful and managed to do just what we asked him , love our Hays travel shop at Transit Way Plymouth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lowri gave me a print out of prices for our preferred holidays so my friends and I could compare and choose the best one. The shop was busy when I returned the next day but I was asked to take a seat.... See more
Company replied
Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night. We were offered various alternatives, spent a long ti... See more
Company replied
Roy the manager spent a very long time helping me find something that suited all 4 family in the group get the amenities we needed and somewhere we would be able to access he never fails to find our... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Tesco Extra, Transit Way, PL5 3TW, Plymouth, United Kingdom
- 01752927675
4.9
Excellent
766 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked a cruise ,the customer service…
Booked a cruise ,the customer service was fantastic. Always book with hays Transit Way , all the staff are so helpful and knowledgeable
July 22, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful review! We're thrilled to hear that you found our customer service fantastic and our staff helpful and knowledgeable. We truly appreciate your continued support!
Kind Regards
Roy
Branch Manager
Always book with hays travel couple…
Always book with hays travel couple times a year over the last 6 years rarely
Had any disappointments
They give me great info fast and very efficient
July 30, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your kind wording and your continued support over the years, we all really value your support and feedback!
Kind Regards
Fantastic customer service
Fantastic customer service. They kept me updated regarding Wimbledon tickets and nothing was too much trouble. Thanks
July 28, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for this fantastic review, your kind words are really appreciated by the whole team here at Transit Way!
Kind Regards
Very helpful couldn’t do enough for my…
Very helpful couldn’t do enough for my husband and I
July 22, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your kind words, I will be sure to pass this onto Roy, who I know will really appreciate it!
Kind Regards
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely comments, I will be sure to pass onto the rest of the team.
Kind Regards
Friendly and helpful staff
Friendly and helpful staff. Took the time to find a holiday suitable for us. Never felt rushed.
July 21, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful review! We are so pleased to hear that our team was friendly and helpful in finding the perfect holiday for you, and that you felt comfortable throughout the process.
Kind Regards
We popped in to get a brochure
We popped in to get a brochure, we knew where and when we won't to go on holiday, we decided to book while we were there. My husband was struggling on his walking frame and we made it clear he would be in a wheelchair, which was ordered and we were waiting for it to be delivered, but this information wasn't passed onto the hotel company, therefore when we arrived we found it was going to be very difficult for us to get into and out of the hotel and the hotel staff were surprised to see us with the wheelchair, the hotel staff were brilliant and very helpful. We complained to Hays who passed the complaint onto the hotel company who offered us a very small compensation considering the price of the holiday, but my complaint was with Hays as it was Hays staff that didn't pass the correct information on to the hotel company.
March 23, 2026
Unprompted review
Reply from Hays Travel - Plymouth Transit Way
Good Afternoon.
Thank you for your review, we appreciate all feedback to help improve our customer service standards.
I will call you today to discuss the concerns you have raised with the aim of seeking a satisfactory resolution.
Kind regards,
Roy
Branch Manager.
Great service
Great service. Very knowledgeable and able to sort just what we wanted. A great team.
July 19, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your fantastic feedback! I'm so pleased to hear that my team was able to assist you in finding exactly what you wanted.
Kind Regards
Roy
Branch Manager
Staff very helpful and polite all done…
Staff very helpful and polite all done with a smile 😃
July 17, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful 5 star review! We are so pleased to hear that our staff was helpful and polite, and that you enjoyed your experience with us.
Kind Regards
Great service as always
Staff are always so friendly and helpful, even when you have 2 million questions and issues..literally nothing is too much trouble.
Always a speedy and easy booking
Shout out for Claire and Lowri who are always exceptional
Highly recommend
July 9, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides such friendly and helpful service. We truly appreciate your kind words and recommendation.
Kind Regards
It was all good answered my questions…
It was all good answered my questions explained everything first time booking with Hays I’m sure I will go again
July 15, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! I'm so pleased to hear that all your questions were answered and everything was explained clearly. We look forward to assisting you again in the future.
Thank you for booking your next holiday with us at Transit Way.
Kind Regards,
Roy
Branch Manager
Hays Travel at Transit Way
Hays Travel at Transit Way always give friendly, expert service which meets all of our requirements.
July 14, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides friendly, expert service that meets all your requirements.
Brilliant Staff
The staff at transit way are so helpful, nothing to much bother Louise found us a great cruise and a very good price. Always use transit way.
July 10, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful review! We are so pleased to hear that our team is always helpful and that Louise was able to find you a great cruise at a very good price. We appreciate your continued loyalty.
The staff are always happy and helpful…
The staff are always happy and helpful with any enquiry
I always use Transit Way Hays Travel
The booking process is never a problem
July 10, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your wonderful review! We are so pleased to hear that our team is always happy and helpful, and that your booking process is always smooth.
Reply from Hays Travel - Plymouth Transit Way
We are so pleased to hear that you found our service to be first class. Thank you for taking the time to share your positive feedback with us.
Roy our Travel agent was very
Roy our Travel agent was very. Patient, very friendly & very knowledgeable, found us our best suited holiday, made it easy stress free, thank you
June 28, 2026
Reply from Hays Travel - Plymouth Transit Way
Mark Reynish,
Thank you for your wonderful review! We are so pleased to hear that our team member was able to find you the perfect holiday and make the process easy and stress-free. We appreciate your kind words.
Kind Regards
Hays Travel Transit Way
We have always had very good and…
We have always had very good and helpful service whenever we have visited Hays travel,Transit way Plymouth from all the staff
June 28, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive very good and helpful service from our team.
Kind Regards
Roy the manager spent a very long time…
Roy the manager spent a very long time helping me find something that suited all 4 family in the group get the amenities we needed and somewhere we would be able to access he never fails to find our holiday ive been returning a lot of years at least twice a year.
Saying that all the staff are amazing nothing to.much troubl Claire and towey have also gone beyond brilliant staff
June 27, 2026
Reply from Hays Travel - Plymouth Transit Way
Mrs Susan White,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team consistently provides such professional and helpful service. We appreciate your continued loyalty and kind words.
Kind Regards
Hays Travel
excellent service
Roy organised everything very well we didnt have to do anything. Excellent service.
June 26, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful feedback! We are delighted to hear that everything was organised so well for you and that you received excellent service.
Reply from Hays Travel - Plymouth Transit Way
Kate Hawkins,
Thank you for taking the time to share your positive experience. I'm so pleased to hear that my team member was efficient, knowledgeable, and polite!
Thank you for booking your next holiday with us at Transit Way!
Kind Regards
Roy
Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.