I was greeted professionally and asked lots of questions to meet my needs. They understood with being a female solo traveller that safety and location was important. I’m now really looking forward to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I always get 5 star service at Hays travel in Pocklington. All the staff are so friendly and helpful and again Hayleigh has booked me two holidays which are absolutely perfect in every way. We have a... See more
Company replied
In a time when everything is available online having an actual person with real-life experience of holidays makes a huge difference. We went in with a basic idea of the holiday we wanted and Stacey wa... See more
Company replied
Our third visit to Hays to source and book a holiday. Kayleigh has dealt with us each time. We went in search of a 10 night break in Corfu. Kaylieigh listens attentively, is patient and presente... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 Market Place, YO24 2AH, Pocklington, United Kingdom
- 01759 303338
4.9
Excellent
536 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly professional and knowledgeable
I was greeted professionally and asked lots of questions to meet my needs. They understood with being a female solo traveller that safety and location was important. I’m now really looking forward to my first solo holiday. Thank You Hays Pocklington
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Norway Cruise
Stacey was very helpful in making sure we got a holiday to Norway that fitted in with some tight timescales ensuring we got the holuday ecperience we were hoping for.
July 2, 2026
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave us this lovely review. We hope to see you again in the future!
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave us this lovely review. We hope to see you again in the future!
You will not be disappointed
We use Hays Travel for all of our holiday bookings.
They are very professional and thorough. Would never hesitate to go back.
July 3, 2026
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave us this lovely review. We hope to see you again in the future!
I always get 5 star service at Hays…
I always get 5 star service at Hays travel in Pocklington.
All the staff are so friendly and helpful and again Hayleigh has booked me two holidays which are absolutely perfect in every way. We have also been discussing another holiday with my granddaughter for next September and im very confident that she will organise this for me to perfection as it isn’t straightforward as my granddaughter will be travelling from Newcastle and I will be leaving from Leeds airport but I have every confidence it will all run really smoothly. Many thanks to the lovely staff there
June 24, 2026
Reply from Hays Travel - Pocklington
Amanda Dance,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive five-star service from us, especially Kayleigh, and that your holidays are perfect. We are confident that your upcoming trip with your granddaughter will be just as smooth.
Kind Regards
Hays Travel Team Pocklington :)
In a time when everything is available - A travel agent makes a difference…
In a time when everything is available online having an actual person with real-life experience of holidays makes a huge difference. We went in with a basic idea of the holiday we wanted and Stacey was able to refine that into a bookable holiday! Before we went in the choice had been overwhelming but with some simple questions we were able to get that narrowed down to what we wanted. Great service from Hays, and in particular Stacey.
June 23, 2026
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave us this lovely review. We hope to see you again in the future!
We are elderly and Poppy did our…
We are elderly and Poppy did our booking, she was so patient and professional, really helpful and reassuring, nothing was too much trouble for her.
June 19, 2026
Reply from Hays Travel - Pocklington
Sharon Young,
We're so pleased you had a great experience with us. We appreciate your kind words and are glad we could help.
Kind Regards
Hays Travel
Katie
Katie, in the Pocklington shop was very helpful in finding the best price and flights for our preferred accommodation.
June 9, 2026
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave us this lovely review. We hope to see you again in the future!
Stacey was very patient with me whilst…
Stacey was very patient with me whilst navigating all the changes we had to go through
June 9, 2026
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave us this lovely review. We hope to see you again in the future!
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave us this lovely review. We hope to see you again in the future!
Poppy was fantastic
Poppy was fantastic she found us our perfect holiday to fit our budget, we can’t wait to go now. I highly recommend using Hays travel to book your holidays.
May 31, 2026
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave us this lovely review. We hope to see you again in the future!
kind and friendly service.
kind and friendly service.
Katie helped me very much and eased any worries i had.
May 9, 2026
Reply from Hays Travel - Pocklington
Thank you for your lovely review and choosing Hays Travel Pocklington to help you plan your holidays much appreciated and we look forward to helping you in the future.
All staff are amazing
All staff are amazing, always find the best deals would go anywhere else
May 13, 2026
Reply from Hays Travel - Pocklington
Thank you for your lovely review and choosing Hays Travel Pocklington to help you plan your holidays much appreciated and we look forward to helping you in the future.
Phenomenal staff
Phenomenal staff, always find the best holiday for me. They are all attentive, kind and friendly!
May 13, 2026
Reply from Hays Travel - Pocklington
Thank you for your lovely review and choosing Hays Travel Pocklington to help you plan your holidays much appreciated and we look forward to helping you in the future.
Excellent customer service
Katie was very helpful, quick to respond and really accommodating with our questions. She made booking simple and easy.
May 4, 2026
Reply from Hays Travel - Pocklington
Thank you so much for taking the time to leave this lovely review Rachel, we hope to see you again soon! - Katie
Fantastic staff
The staff are always welcoming and helpful and go out of their way to find you the perfect holiday at the right price. Poppy was fantastic, looking forward to our cruise.
May 3, 2026
Reply from Hays Travel - Pocklington
Thank you for your lovely review and choosing Hays Travel Pocklington to help you plan your holidays much appreciated and we look forward to helping you in the future.
Reply from Hays Travel - Pocklington
Thank you for your lovely review and choosing Hays Travel Pocklington to help you plan your holidays much appreciated and we look forward to helping you in the future.
P&O Cruise
Katie was very helpful and patient and ensured the booking met all our requirement.
WE were very happy with the service received from all the office staff.
May 2, 2026
Reply from Hays Travel - Pocklington
Andy Bowden,
We're happy to hear that our team was helpful and patient, ensuring your booking met all your requirements. We appreciate your positive feedback on our service.
Kind Regards
Hays Travel Pocklington
Very friendly and professional
Very friendly and professional. I found it so much easier to deal with a person rather than the internet
April 27, 2026
Reply from Hays Travel - Pocklington
Thank you for your lovely review and choosing Hays Travel Pocklington to help you plan your holidays much appreciated and we look forward to helping you in the future.
Our experience with Hays was Exceptional
Our experience with Hays was exceptional. Stacey was very helpful and knowledgeable.
Made you feel welcome
April 18, 2026
Reply from Hays Travel - Pocklington
Thank you for your lovely review and choosing Hays Travel Pocklington to help you plan your holidays much appreciated and we look forward to helping you in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.