The manager in the port talbot branch was very friendly, polite and very helpful. Managed to get a perfect holiday for me and my children in the summer holidays within my price range. We are all very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
omg only one on today luck i able to wait ,some people just walk back out , i book 5 holiday since last year but not all with hays , tui shop is 50 steps away ,sad love the girls in hays but if shop c... See more
Company replied
The Lady was very Helpful in everyway asking use wot Holiday are we looking for we said We would love to go on a Cruise and she showed up a fantastic Cruise and everything on there and the Cabin loo... See more
Company replied
This is the second time we used Hays Travel on both occasions we have had excellent service. They got us a fantastic deal on our P&O Cruise hence why we went back to them for our second Cruise. As per... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 11A West Mall, Aberafan centre, SA13 1PB, Port Talbot, United Kingdom
- 01639 895522
4.7
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Port Talbot
Thank you for your kind words and five star review. it really does mean a lot to us in store. Thanks, Gareth
In the past I have booked on line but…
In the past I have booked on line but went into the aberavon shop and had the best service ever.friendly staff .honest.helpfull made my experience great will definitely go there again .
September 11, 2024
Reply from Hays Travel - Port Talbot
Thank you so much for your kind review and 5 stars. I'm glad you had an enjoyable experience in store. Gareth
Best prices I have foundExcellent! in my area
Best prices I have found in my area. All staff have travel experience and offer insight to the area your travelling.
Gareth (manager) is always eager to find the best price to suit budget.
September 8, 2024
Reply from Hays Travel - Port Talbot
Morning Shaun, Thank you so much for your kind words and 5 star review. It's always nice to have fantastic reviews but even better when customers like yourself return to us to book another holiday due to our service. From myself and Kira, thank you so much. Gareth
Great service from Gareth in the Port…
Great service from Gareth in the Port Talbot Branch.
He was very knowledgeable about the products he was selling and kept us fully informed through the booking process.
Thanks Ray & Sharon
September 3, 2024
Reply from Hays Travel - Port Talbot
Dear Mr & Mrs Lavis, Thank you so much for your kind words and five star review. It really does mean a lot and is greatly appreciated. I always strive to give the best service I can with an open and honest approach. Once again, Thank you so, so much. Gareth
Lovely people
Lovely people, very knowledgeable and great at their jobs. We don’t go anywhere else to book our holidays .
August 25, 2024
Reply from Hays Travel - Port Talbot
Hi Sharlene, Thank you so much for your kind words and 5 star review. It really means the world to us. Gareth
Brilliant booking experience
Brilliant booking experience, Gareth at Hays travel Port Talbot was very professional he was very patient and gave us good advice and suggestions whilst booking our Caribbean cruise,we had excellent customer care and service. We will definitely book with Hays Travel in the future. Thank you.
August 24, 2024
Reply from Hays Travel - Port Talbot
Hi Catherine, Thank you so much for your kind words and 5 star rating. We really do try to give best in class service at all times. Once again, thank you so much. Gareth
Very helpful young lady
Very helpful young lady, explained everything nothing was too much trouble.
August 23, 2024
Reply from Hays Travel - Port Talbot
Thank you so much for your 5 star review. We always strive to go above and beyond and offer best in class service. I'll ensure I pass your kind comments to Paige. Gareth (Branch Manager)
The courtesy and knowlege of Kiri the…
The courtesy and knowlege of Kiri the young lady who made the booking for me
August 13, 2024
Reply from Hays Travel - Port Talbot
Thank you very much for your kind words
I feel relaxed while booking my holiday
August 12, 2024
Reply from Hays Travel - Port Talbot
its always a pleasure to book your holidays . Thanks Kira
Kira was fantastic.
August 12, 2024
Reply from Hays Travel - Port Talbot
Thank you for your 5 star review. Kira always strives to give 100% customer service and will be delighted with this review. Thank you so much!
Lack of information supplied.
The sales person did not state how much service charge was being applied, or give a receipt for the credit card payment. This should have been made clear before payment was taken.
July 23, 2024
Reply from Hays Travel - Port Talbot
Hi Mr. Salisbury , thanks you for your 4 star review , i would just like to clarify some of the points raised , we do not issue a separate receipt for the card payment as it is done on the actual system and will be shown on the confirmations of booking. in relation to the service charge we do not charge such a fee as explained yesterday, online costing will always be cheaper due to the different cost involved in dealing with the booking . Thanks Gareth
The blind leading the blind
The blind leading the blind. Had no confidence in guy booking our cruise, mistakes made and still not fully corrected. Will have to call again to get corrections made
July 14, 2024
Reply from Hays Travel - Port Talbot
Dear Mrs. Andersen, Thank you for your review and firstly I would like to acknowledge and apologise for our service on the day of your booking. I admit our service did not meet our usual high standards on the day but would like to assure you your booking is completely secure and all correct. Although I appreciate your feedback I am shocked that you only gave us a one star rating as far as I was aware all minor typing errors have been corrected. If you are stating there are still errors showing on the booking then I would ask you to contact the store as you said you would do in your comments. Thank you, Gareth
Patience and experience Keira gave us…
Patience and experience Keira gave us on selecting and booking holiday
July 11, 2024
Reply from Hays Travel - Port Talbot
Thank you for your kind words. We're glad you found the experience helpful.
Reply from Hays Travel - Port Talbot
Thank you for your 4 * review, It really is appreciated
Hays port talbot
The person dealing with our request worked hard to find what we wanted and got us the holiday we wanted.excellent service.very pleased.
June 30, 2024
Reply from Hays Travel - Port Talbot
Thank you for your kind words. We're so glad you were happy with the service you received and that we were able to help you find the perfect holiday.
Very helpful
Kira is so helpful nothing is too much trouble,she went through all the decks to find us the best available cabin which suited our needs.
June 21, 2024
Reply from Hays Travel - Port Talbot
Thank you for taking the time to share your positive experience with Kira. We're delighted to hear that she was able to assist you in finding the perfect cabin for your needs. We appreciate your kind words and recognition of Kira's exceptional service. We will be sure to pass on your compliments to her.
This is the second ime we used Hays…
This is the second time we used Hays Travel on both occasions we have had excellent service. They got us a fantastic deal on our P&O Cruise hence why we went back to them for our second Cruise. As per usual the staff were very helpful and they offer a professional service. We would highly recommend this company and wouldn't hesitate to use them for our next Holiday.
June 11, 2024
Reply from Hays Travel - Port Talbot
Hi Paul, Thank you so much for your kind comments and five star review. It is always our aim to provide our customers with a professional, knowledgeable service and also treat each customer as individuals and respect. We appreciate you booking with us and giving us the opportunity to create your perfect holiday. Gareth- Manager
Very helpfull and professional in…
Very helpfull and professional in managing my booking
June 11, 2024
Reply from Hays Travel - Port Talbot
Dear Mr Davies, thank you so much for your kind comments and 5 star review. It really is appreciated and means so much. Gareth
Very helpful & friendly staff
Very helpful & friendly staff. Didn't feel rushed into anything.
Gave my child sweets, a drink & a little beach ball which he was landed with
June 9, 2024
Reply from Hays Travel - Port Talbot
Hi Leanne, Thank you so much for your 5 star review. Kira always strives to go above and beyond and give 100%. I'm so glad our service met with your expectations. On behalf of Kira and myself, thank you so much. Gareth (Manager)
Really friendly staff
May 25, 2024
Reply from Hays Travel - Port Talbot
Thank you so much for your kind review and glad we could help you. We always strive to give our customers excellent customer service and hope you have a fantastic holiday. Once again, thank you so much, it really does mean a lot! Gareth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.