The manager in the port talbot branch was very friendly, polite and very helpful. Managed to get a perfect holiday for me and my children in the summer holidays within my price range. We are all very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
omg only one on today luck i able to wait ,some people just walk back out , i book 5 holiday since last year but not all with hays , tui shop is 50 steps away ,sad love the girls in hays but if shop c... See more
Company replied
The Lady was very Helpful in everyway asking use wot Holiday are we looking for we said We would love to go on a Cruise and she showed up a fantastic Cruise and everything on there and the Cabin loo... See more
Company replied
This is the second time we used Hays Travel on both occasions we have had excellent service. They got us a fantastic deal on our P&O Cruise hence why we went back to them for our second Cruise. As per... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 11A West Mall, Aberafan centre, SA13 1PB, Port Talbot, United Kingdom
- 01639 895522
4.7
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to book as I knew what I…
It was easy to book as I knew what I wanted nice to speak to someone in person
July 9, 2025
Reply from Hays Travel - Port Talbot
Thank you so much for your kind words. Claire
Lovely, friendly & helpful manager in port talbot
The manager in the port talbot branch was very friendly, polite and very helpful. Managed to get a perfect holiday for me and my children in the summer holidays within my price range. We are all very excited to go next week 🙂
July 1, 2025
Reply from Hays Travel - Port Talbot
Thank you so much Zoe for your kind words. Have a wonderful holiday Claire
omg only one on today luck i able to…
omg only one on today luck i able to wait ,some people just walk back out , i book 5 holiday since last year but not all with hays , tui shop is 50 steps away ,sad love the girls in hays but if shop close or i cant wait i will go to tui thank you clare for look after us
July 5, 2025
Reply from Hays Travel - Port Talbot
Your more than welcome both. Thank you again for waiting to see us. Claire
The assistant was extremely…
The assistant was extremely helpful,couldnt do enough for us,and answered all our questions x
July 4, 2025
Reply from Hays Travel - Port Talbot
Thank you so much
Reply from Hays Travel - Port Talbot
Thank you so much for your kind words. It was a pleasure to assist you.
Claire
Great service couldn't do enough for me…
Great service couldn't do enough for me very supportive agent, explained everything I needed to know, I was not rushed . I would definitely recommend 👌
June 14, 2025
Reply from Hays Travel - Port Talbot
Thank you so much, it was a pleasure to assist you. Kathy
Weeks break booked.
The member of staff,Claire was friendly and helpful and was able to meet all our requirements.
June 11, 2025
Reply from Hays Travel - Port Talbot
Hello David, Thank you for your kind words. It was a pleasure to assist you. Claire
Great service and plenty of advice…
Great service and plenty of advice about cabin location
June 9, 2025
Reply from Hays Travel - Port Talbot
Thank you so much for your kind words, more than happy to help.
Claire
Really good experience
Really good experience, very friendly excellent advice. Not made to make a rush decision. Port Talbot staff were amazing
June 7, 2025
Reply from Hays Travel - Port Talbot
Thank you so much for your kind words. More than happy to help you find your first holiday in years. Kathy
Booked a Fred Olsen cruise around the…
Booked a Fred Olsen cruise around the Scottish coast. The invoice was correct.
However the booking confirmation was for a cruise to France!
Also received an email that direct debit had been set up to pay the balance.
No authority had been given to set up a direct debit.
June 4, 2025
Reply from Hays Travel - Port Talbot
Hello Mr James, thank you for your feedback. We ensured you that no direct debit has been set up for your holiday. We have posted out the correct booking confirmation, it was a staff error when loading the cruise on to our system which we are sorry for any inconvenience caused. Please let us know if we can assist you further.
Claire
The girls where really helpfull…
The girls where really helpfull couldn'T do enough for us
May 29, 2025
Reply from Hays Travel - Port Talbot
Thank you for your kind words, its always a pleasure to help you find your holidays.
Claire
The Lady was very Helpful …
The Lady was very Helpful in everyway asking use wot Holiday are we looking for we said We would love to go on a Cruise and she showed up a fantastic Cruise and everything on there and the Cabin looks Beautiful.
Thank you
Donna Edwards x
May 28, 2025
Reply from Hays Travel - Port Talbot
Hello Donna, Thank you so much for your kind words. It was a pleasure to serve you. I will be in touch closer to your sail date to ensure all your documents are ready for you to sail away.
Claire
Had a great visit at hays port talbot…
Had a great visit at hays port talbot booked a holiday in a flash all sorted insurance to amazing thank you claire
April 30, 2025
Reply from Hays Travel - Port Talbot
Aw thank you so much Helen! It was a pleasure to assist you! Have a wonderful time!
Claire
As soon as we walked in greeted by both…
As soon as we walked in greeted by both ladies working very helpful in organising our holiday no question was a bother and we was not rushed even though they had afew people walk in gave us information on area we booked will definitely book with gays again
April 19, 2025
Reply from Hays Travel - Port Talbot
Thank you so much for your kind words, it was a pleasure to help you.
Good company to deal with
Very friendly staff sorted my needs out and found me an excellent deal
April 10, 2025
Reply from Hays Travel - Port Talbot
Thank you so much for your review. We are more than happy to help you find your late deal.
Helpful friendly staff
March 22, 2025
Reply from Hays Travel - Port Talbot
Thank you for your kind words. It was a pleasure to assist you. Louise
Very helpful staff whom went out off…
Very helpful staff whom went out off their way to book our holiday for us
March 4, 2025
Reply from Hays Travel - Port Talbot
Thank you for your kind words. It was a pleasure to serve you.
Helpful friendly service and staff
March 8, 2025
Reply from Hays Travel - Port Talbot
Thank you for your kind words, it was a pleasure to assist you.
We recently booked a holiday to…
We recently booked a holiday to majorca, we received great service at port talbot Hays travel.. staff were helpful and swiftly sorted our needs for assistance + welfare taxi.
February 25, 2025
Reply from Hays Travel - Port Talbot
Thank you so much for your kind words, it was a pleasure to assist you. Claire
Claire Carpio is very knowledgeable and…
Claire Carpio is very knowledgeable and makes booking a dream. We will be back
February 9, 2025
Reply from Hays Travel - Port Talbot
Thank you for your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.