The manager in the port talbot branch was very friendly, polite and very helpful. Managed to get a perfect holiday for me and my children in the summer holidays within my price range. We are all very... See more
Company replied
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The manager in the port talbot branch was very friendly, polite and very helpful. Managed to get a perfect holiday for me and my children in the summer holidays within my price range. We are all very... See more
Company replied
omg only one on today luck i able to wait ,some people just walk back out , i book 5 holiday since last year but not all with hays , tui shop is 50 steps away ,sad love the girls in hays but if shop c... See more
Company replied
The Lady was very Helpful in everyway asking use wot Holiday are we looking for we said We would love to go on a Cruise and she showed up a fantastic Cruise and everything on there and the Cabin loo... See more
Company replied
This is the second time we used Hays Travel on both occasions we have had excellent service. They got us a fantastic deal on our P&O Cruise hence why we went back to them for our second Cruise. As per... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 11A West Mall, Aberafan centre, SA13 1PB, Port Talbot, United Kingdom
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I always book with hayes, as the girls there are always helpful friendly feel like my friends used to work with 1 member of staff so already a friend

Reply from Hays Travel - Port Talbot
We had been booking with Regal Travel etc for many years and when they were taken over by Hays we went with them. The staff know exactly what we like and go out of their way to find us the best deals. Nia sorted our holiday to Mexico having previously found us holidays to Thailand and a Caribbean cruise and stay. Nothing is too much trouble. We had previously called into the TUI shop in town to ask about the Cruises and were promised by the agent that they would get back to us but never did. Nia sourced the same cruises in Hays and emailed me all the information.
I wouldn’t consider going anywhere else as the service is always the best.

Reply from Hays Travel - Port Talbot
Polly was lovely really helped me to choose an hotel and found great flight times for me thank you

Reply from Hays Travel - Port Talbot
Great to find me the accommodation I was looking for, very helpful and friendly can't wait to go now

Reply from Hays Travel - Port Talbot

Reply from Hays Travel - Port Talbot
The staff were very friendly and helpful, the lady who delt with us found the type of holiday that we looking for straight away, told us exactly what we wanted to know,
So we are very happy customers.

Reply from Hays Travel - Port Talbot
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