The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.
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Brilliant service again as usual from start to finish . Samantha listened to want holiday we wanted to book and found as a cheaper deal . The process was completely stress free . Thank you Sam... See more
Company replied
I popped into ask about holidays , especially last minute as I tried to book a holiday in April but was booked in for 2 surgeries . I spoke to Chloe Read , the shop manager who id spoken to a few mont... See more
Company replied
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Cascades, PO1 4RJ, Portsmouth, United Kingdom
- 02392988147
4.9
Excellent
880 reviews
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katrina made it easy to book ,she gave…
katrina made it easy to book ,she gave us all the information we required to make a choice on what type of holiday we wanted, thank you ,and well done.
April 19, 2026
Reply from Hays Travel - Portsmouth
Bernard Cook,
We're so glad we could provide you with the information needed to choose your holiday. Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel Portsmouth
I always book my holiday with hays…
I always book my holiday with hays travel very friendly here in Portsmouth hays travel shop
April 28, 2026
Reply from Hays Travel - Portsmouth
Hello Ron
Thank you so much we appreciate your review and always great to see you in store
have a lovely day,
Kai
As usual the staff courteous &…
As usual the staff courteous & professional especially Johnathan &Josie got our holiday booked all queries answered
April 26, 2026
Reply from Hays Travel - Portsmouth
EB,
We're happy to hear that our staff's courtesy and professionalism made booking your holiday seamless and all your queries were answered. Thank you!
Kind Regards
Hays Travel
Easy to book holiday in a out within an…
Easy to book holiday in a out within an hour ain’t bad
April 13, 2026
Reply from Hays Travel - Portsmouth
Dennis Field,
We're happy to hear booking your holiday was easy and swift. Thank you for your feedback; we appreciate your time.
Kind Regards
Hays Travel
I was pleased with the reception of the…
I was pleased with the reception of the staff. I found Jose's extremely helpful in sorting a family holiday. This is something that is new for me to do so was out of my comfort zone. Very informative of the holiday chosen. Thank you.
April 19, 2026
Reply from Hays Travel - Portsmouth
Mrs Cooper,
We appreciate you sharing your experience. We're so glad to hear that you found our team helpful in planning your family holiday and that you felt well-informed about your chosen destination. Thank you!
Kind Regards
Hays Travel
Hays Portsmouth
Hays - never go anywhere else, This time, despite me bringing a complicated and tricky request to help set up a river cruise for 2027, Sam in the Portsmouth Branch pulled it out of the bag after a week from start to finish with my complications adding to the usual Travel Agent booking traffic.
Thank you Sam.
April 18, 2026
Reply from Hays Travel - Portsmouth
Pat,
We're happy to hear that our team member was able to help with your complex river cruise booking for 2027. We appreciate you choosing us and we thank you for your positive feedback.
Kind Regards
Hays Travel
Professional and friendly service
Apart from getting what looks to be an amazing holiday booked. We managed to get all our party involved using multiple airports.Josie at the Portsmouth branch in commercial road gave us friendly and professional service thoughout our visit eveb when we changed the goal posts on how many were coming etc. Cant thank them enough. They even gave us some water to feed our baby,and of course saved us money.
April 17, 2026
Reply from Hays Travel - Portsmouth
Miss Mcguire,
We're happy to hear that you received friendly and professional service while booking your holiday with multiple airports. Thank you for your kind review!
Kind Regards
Hays Travel
Reply from Hays Travel - Portsmouth
Patrick,
We appreciate you taking the time to share your experience with us. We are happy to hear you received excellent service, as always!
Kind Regards
Hays Travel
Kai was great
Kai was great,I called Hayes travel as I'd seen an offer online, He was very helpful and patient with me, Great communication throughout my booking
March 31, 2026
Reply from Hays Travel - Portsmouth
Dear Jennifer,
Thank you so much for taking the time to write such a wonderful review ,I truly appreciate it. It means a great deal to me.
Please don’t hesitate to reach out anytime I’m always here and happy to help whenever you need.
Kai
We went in Hays Travel yesterday and…
We went in Hays Travel yesterday and was greeted immediately by Jonathan. He was so friendly and helpful and gave us amazing advice. We are so glad we booked there and then as he put us at ease and helped us find the perfect holiday for our large family
April 11, 2026
Reply from Hays Travel - Portsmouth
Thank you for your 5 stars and lovely review! We're so happy to hear that you received amazing advice and found the perfect holiday for your family. Thank you for booking with us!
-Hays Travel Portsmouth
very helpful ,i was in two minds of…
very helpful ,i was in two minds of where to stay but all the info from your adviser helped me make my mind up and book that day thankyou
April 8, 2026
Reply from Hays Travel - Portsmouth
david,
We're so glad that our advisor was helpful and provided the information you needed to make a decision. Thank you for booking with us!
Kind regards
Hays Travel Hastings
It was actually a pleasure
It was actually a pleasure to go into a high street travel agent and book our cruise holiday.
We got a great deal and excellent advice which you don't always get when booking on your mobile app.
Plaudits to Kai; we were his first cruise booking and he did an excellent job with the expert help of Shanice. Good luck for the future Kai. Well done
April 1, 2026
Reply from Hays Travel - Portsmouth
I'm happy you enjoyed booking your cruise in person. I appreciate your recognition, Thank you for your review. I hope to see you again soon!
Kind Regards
Kai
Really helpful during the holiday…
Really helpful during the holiday selection and booking process - my mum is deaf and time was taken to enable her to read what was on the screen.
March 31, 2026
Reply from Hays Travel - Portsmouth
I'm so happy I could assist with your holiday booking and ensure your mum could read the screen comfortably. Thank you for your positive feedback!
Kind regards
Chenise
They were most helpful
They were most helpful, nothing was too much trouble, very patient, would definitely recommend, will use again, thank you
March 31, 2026
Reply from Hays Travel - Portsmouth
We appreciate you taking the time to share your experience. We're so glad to hear that our team was helpful and patient. Thank you for your lovely review!
Best Regards,
Hays Travel Portsmouth
Very pleasant young lady that seemed…
Very pleasant young lady that seemed very well informed and gave a very pleasant service
March 31, 2026
Reply from Hays Travel - Portsmouth
We appreciate you sharing your experience with us! We're happy to hear that you received such pleasant and well-informed service.
Best Regards,
Hays Travel Portsmouth
Very pleased
The young lady who dealt with our enquiry was helpful attentive but not pushy, gave us time to digest everything.
March 29, 2026
Reply from Hays Travel - Portsmouth
Carol Froude,
We appreciate you taking the time to leave us such a great review! We are so glad to hear that our team member was able to help you so attentively.
Kind regards
Chloe
Reply from Hays Travel - Portsmouth
Susan Rosser,
We appreciate you taking the time to leave us such a wonderful review! We are so happy we could help you find your perfect holiday.
Kind regards
Chloe
Excellent!
As always, the Manager Chloe is excellent, professional and very patient. She booked my world cruise with ease . All the staff members are the same and work as a team. It’s always a pleasure to visit the store that’s why I always mentioned the Hays travel to everyone because they will get an excellent service .
March 26, 2026
Reply from Hays Travel - Portsmouth
Thank you for your kind words.
From All at Hays Travel, Portsmouth
NY here we come!
I came in to book a trip to NY and staff were very helpful especially Trina who did all the searching and found us a great trip
March 18, 2026
Reply from Hays Travel - Portsmouth
Andrew Rogers,
We appreciate you taking the time to share your booking experience. We're so glad to hear that our staff were helpful in finding you a great trip to NY.
John helped us pick a trip when going…
John helped us pick a trip when going on our first cruise 🚢 he’s very knowledgeable and really helped us Thanku again
March 21, 2026
Reply from Hays Travel - Portsmouth
We are happy to hear that we could assist you in choosing your first cruise trip. We appreciate your kind words and thank you for your feedback!
Kind regards
Hays Travel Portsmouth
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