Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... See more
Company replied
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See what reviewers are saying
Great booking service from a great travel team advisers.allways come away with a big smile on your face from the excellent service always received. From Ray&BARRY. Thank you to all the Portsmouth... See more
Company replied
The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Cascades, PO1 4RJ, Portsmouth, United Kingdom
- 02392988147
4.9
Excellent
882 reviews
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John helped us pick a trip when going…
John helped us pick a trip when going on our first cruise 🚢 he’s very knowledgeable and really helped us Thanku again
March 21, 2026
Reply from Hays Travel - Portsmouth
We are happy to hear that we could assist you in choosing your first cruise trip. We appreciate your kind words and thank you for your feedback!
Kind regards
Hays Travel Portsmouth
Reply from Hays Travel - Portsmouth
We appreciate you sharing your experience; we are so happy to hear you received great customer service.
-Hays Travel Portsmouth Team :)
Amazing service as always
Amazing service as always. Chloe was very helpful, ensuring all our holiday needs were met whilst achieving the best possible price. First class!
March 20, 2026
Reply from Hays Travel - Portsmouth
We appreciate you taking the time to leave us such a wonderful review! We're so glad Chloe could provide amazing service and meet all your holiday needs.
Kind regards
Hays Travel Portsmouth Team :)
Chenise in the Cascades Portsmouth…
Chenise in the Cascades Portsmouth branch was amazing. We are going through a horrible time as a family due to a recent bereavement and Chenise was able to get us to Australia despite the no fly zones everywhere and just made it so much easier for us where so many others failed!
March 18, 2026
Reply from Hays Travel - Portsmouth
I'm so glad I could assist during such a difficult time for your family. It means a lot that I could provide support and successfully navigate the challenges to get you to Australia. Thank you for taking the time to write such a lovely review.
Chenise, Hays Travel Portsmouth
Booking flight
Very efficient and friendly service and knowledgeable, everything that we needed to book our flight.
March 14, 2026
Really helpful
Really helpful, I knew what I was after from seeing a post & they sorted it really fast
Thank you chanice
March 13, 2026
Reply from Hays Travel - Portsmouth
I appreciate you taking the time to leave such a wonderful review! I'm so glad to hear that I could quickly assist you with your request.
Chenise, Hays Travel Portsmouth
My wife and I will always go to Hays
My wife and I will always go to Hays, we trust them with all our Holidays and would recommend to people to go to HAYS in CASCADES, we know they listen and Help you get a great HOLIDAY, Thank you Barrie and Tina Bradshaw
March 5, 2026
Reply from Hays Travel - Portsmouth
Thank you, Barrie and Tina, for your kind words and continued trust in us. We truly appreciate your recommendation and are delighted to hear that you feel supported by the team at Hays Cascades. We look forward to assisting you with many more wonderful holidays in the future.
Always makes it easy for me to choose a…
Always makes it easy for me to choose a holiday (severely sight impaired) all needs met with choice of location.
Only problem is no Internet in store
March 3, 2026
Reply from Hays Travel - Portsmouth
James Pratt,
We appreciate you taking the time to leave us your kind comments. We are so happy you were pleased with our service!
portsmouth, Hays Travel
The staff were all very friendly and…
The staff were all very friendly and knowledgeable. Excellent service from Trina.
March 8, 2026
Reply from Hays Travel - Portsmouth
Mum of boys. ,
We are so happy to hear you found our team friendly and knowledgeable! Thank you for your kind words regarding our excellent service.
portsmouth, Hays Travel
Hays travel very helpful
We tried to change our seats but it was very complicated and the poor girl had to try so many different ways to do it but never gave up so got there in the end thank u Carly .Also when we booked the holiday the young lady was very helpful.so all round really pleased will return
February 26, 2026
We are always very satisfied with the…last minute changes
We are always very satisfied with the service we get, we had to change hotel on this occasion and the team were fantastic, options offered and all changes made right away. It took the stress out of this last minute change and the team sorted out the issue right away.
February 24, 2026
Reply from Hays Travel - Portsmouth
Robert & Maria McBride,
We're happy to hear that we provided such great service and efficiently handled the last-minute hotel change. Thank you for your positive feedback; we appreciate it!
portsmouth, Hays Travel
Really friendly and warm welcoming
Really friendly and warm welcoming, really efficient.
February 22, 2026
Reply from Hays Travel - Portsmouth
Kevin,
We appreciate you taking the time to share your experience with us! We are so happy you felt welcomed and that our service was efficient.
portsmouth, Hays Travel
Sam at the Portsmouth office.
Sam at the Portsmouth office was amazing, she took the time to talk to us and support us making the right decision for us, even after we left to discuss what we wanted she emailed with what we had just discussed and allow us time to think. She was there the following day for us to book. Excellent service and time, very person centred to us and not just trying to push the most expensive holiday for the short time.
February 22, 2026
Reply from Hays Travel - Portsmouth
Lian Murgatroyd,
We appreciate you sharing your experience. We're happy to hear that you felt supported in making the right decision and that the service was person-centered. It's great to know that the agent took the time to understand your needs.
portsmouth, Hays Travel
Reply from Hays Travel - Portsmouth
Thank you for your 5 star feedback :)
Reply from Hays Travel - Portsmouth
Thank you for your 5 star feedback :)
Chenise and Jonathan helped me wonderfully to…
Chenise helped me wonderfully to arrange my DisneyLand trip.
She told me 'what to' and 'what not to' expect expect there. She helped me with all my queries and printed all the information that I would need.
She gave me all the travel times aswell, so I'd like to very much praise her for her abilities.
A big thankyou with a hug to Chenise
I'd also like to include Jonathan's name as well for helping me complete the Disney Land Paris app prosscess as it was bothersome.
However we got through it never the less.
February 26, 2026
Unprompted review
Reply from Hays Travel - Portsmouth
Elite Dragon,
We appreciate you taking the time to share your wonderful experience. We are so glad to hear that the information provided was helpful and that it made your Disneyland trip planning easier.
Portsmouth, Hays Travel
Excellent company
Staff go above and beyond to help you get the right holiday for you.
January 4, 2026
Reply from Hays Travel - Portsmouth
Samantha Wake,
We appreciate your kind words and are so happy we could help you find the right holiday. Thanks for your positive feedback.
portsmouth, Hays Travel
Reply from Hays Travel - Portsmouth
Deborah,
We appreciate you mentioning our helpful and friendly staff. We are so glad you had a positive experience with us.
portsmouth, Hays Travel
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