Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... See more
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See what reviewers are saying
Great booking service from a great travel team advisers.allways come away with a big smile on your face from the excellent service always received. From Ray&BARRY. Thank you to all the Portsmouth... See more
Company replied
The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Cascades, PO1 4RJ, Portsmouth, United Kingdom
- 02392988147
4.9
Excellent
883 reviews
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Excellent…
After looking and searching for a Christmas Break in NYC...
Sam at Hayes Travel Portsmouth, went out her way and spent time and effort checking various travel Companies to find the flights, hotel and hoilday at the price I was looking at....
5 Stars to Sam and her efforts
February 18, 2026
Reply from Hays Travel - Portsmouth
James,
We're happy to hear that someone on our team dedicated time and effort to find the ideal flights, hotel, and holiday within your budget for your Christmas break in NYC. We appreciate your positive feedback.
portsmouth, Hays Travel
We were taken of by chole in the…
We were taken of by chole in the portsmouth branch. She was amazing and very helpful . We are very happy eith all her help. Do we would her 10 out of 10
February 23, 2026
Reply from Hays Travel - Portsmouth
sandra white,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that your experience was amazing and we will pass your comments on.
portsmouth, Hays Travel
Good Service as always
Good Service as always, trina always good help at Portsmouth.
February 22, 2026
Reply from Hays Travel - Portsmouth
Thank you for your lovely 5* Review
Hays Travel Portsmouth :-)
Great knowledge and helpful staff
Always book holidays at Hays travel. This is the second one my sister and I have booked this year. We mainly see Jonathan who is great. Polite, professional and knows what we want/like. All staff good, friendly and helpful.
February 22, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely feedback and for choosing Hays Travel again for your holidays this year.
We’re also glad the rest of the team have been friendly and helpful.
Hays Travel Portsmouth :-)
The lady that served us was brilliant i…
The lady that served us was brilliant i can't remember her name she was still training. Not that you would know this as she had so much knowledge answered all our questions and found us the best holiday we left very happy 😊
February 14, 2026
Reply from Hays Travel - Portsmouth
Who ,
We're so happy to hear that our team member, even while training, provided you with excellent service and found you the best holiday. Thank you for sharing your positive experience with us!
portsmouth, Hays Travel
Very helpful and knowledgeable
Very helpful and knowledgeable, helped cover everything I needed and assured will be there for help from now until our trip
February 17, 2026
Reply from Hays Travel - Portsmouth
Suzanne Morris,
We're so happy we could assist you with your trip! It's great to know we've covered your needs and that we can continue to support you.
portsmouth, Hays Travel
All the staff very friendly and helpful…
All the staff very friendly and helpful to sort my holiday
February 13, 2026
Reply from Hays Travel - Portsmouth
We appreciate your kind words! We're so happy our friendly staff could help you sort your holiday plans.
Hays Travel Portsmouth :)
Excellent service.
We were helped by Josie in the Portsmouth Commerical Road Branch and she was very helpful. Took her time and gave us lots of suggestions. We booked Krakow and we are looking forward to it. Will definitely go back to book another holiday with them. Very easy process.
February 7, 2026
Reply from Hays Travel - Portsmouth
We're so glad we could provide helpful suggestions for your Krakow trip! We appreciate your kind words and look forward to helping you book future holidays. Josie :)
Very helpful
Very helpful staff, could answer all the questions and helped book the holiday , no pressure at all,
February 13, 2026
Reply from Hays Travel - Portsmouth
We appreciate you booking your holiday with us. We are so happy to hear our team could answer all your questions and help you.
Hays Travel Portsmouth :)
Very helpful
February 12, 2026
Reply from Hays Travel - Portsmouth
Thank you for your lovely review!
Hays Travel Portsmouth :)
Reply from Hays Travel - Portsmouth
Gillian,
We appreciate you taking the time to leave us a review. We are happy to hear that we provided you with excellent and efficient service.
portsmouth, Hays Travel
I use Hayes travel in Portsmouth for…
I use Hayes travel in Portsmouth for one reason, it’s because of the polite & brilliant service I receive from the staff, they are all a credit to the manager & the company. Well done Hayes travel Portsmouth
February 18, 2026
Reply from Hays Travel - Portsmouth
Thank you for your 5 stars and lovely review. It is always a pleasure to book your holidays. Thank you for your continued support.
Hays Travel Portsmouth :)
I got what needed quickly
February 17, 2026
Reply from Hays Travel - Portsmouth
David Dunn,
We're happy to hear that you received what you needed in a timely manner. Thank you for your positive feedback!
portsmouth, Hays Travel
That good we are going back for longer
Samantha found us a great deal on a trip I had done in January 2026 to Lanzarote for four night. I enjoyed it that much I'm going back for longer to the same hotel
February 13, 2026
Reply from Hays Travel - Portsmouth
Kim Casey,
We're happy to hear that you enjoyed your trip! It's great to know that we could find you a deal, and we appreciate you booking with us again for a longer stay.
portsmouth, Hays Travel
Reply from Hays Travel - Portsmouth
We appreciate you taking the time to share your positive experience. We're so glad that our assistant was helpful, polite, and knowledgeable.
Hays Travel Portsmouth
Very helpfull staff member explained…
Very helpfull staff member explained everything about our booked holiday would defintley use the company again
February 15, 2026
Reply from Hays Travel - Portsmouth
We're happy to hear that Chenise was helpful and explained everything clearly. We appreciate your feedback and look forward to assisting you again!
Hays Travel Portsmouth
Fantastic Service from Chloe
Fantastic Service from Chloe, I wanted a lot of specific things for my holiday, Chloe found them all, and I’m also now booked onto my first cruise. A lovely visit
February 13, 2026
Reply from Hays Travel - Portsmouth
We're happy to hear that you received fantastic service and that we were able to find everything you wanted for your first cruise!
Best Regards,
Hays Travel Portsmouth Team
Reply from Hays Travel - Portsmouth
David Rimington,
We are so happy to hear that you experienced friendly service from people that care. Thank you for your positive feedback; it means a lot to us.
Hays Travel
well pleased with the service we given.…
It was nice to talk to someone who guided us through all our options no rush found what we wanted and booked it their and then vary pleased indeed.
will be coming back soon.
February 12, 2026
Reply from Hays Travel - Portsmouth
Mr John Hyslop,
We're so happy we could assist you in finding exactly what you wanted without any pressure. It will be our pleasure to welcome you back soon for your next booking!
Hays Travel
Sam in portsmouth branch really took…
Sam in portsmouth branch really took the time to arrange our holiday and gave us great service. She was very proffesional service and was so helpfull. Woyld not hesitate to book again. Thank you
February 11, 2026
Reply from Hays Travel - Portsmouth
Angela,
We appreciate you taking the time to share your kind words. We're so happy to hear that we provided such great and helpful service while arranging your holiday.
Hays Travel
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