Hays inspires confidence in arranging your holiday and Viki provides the best solution. Not just one but two contrasting holidays booked and confirmed in double quick time. Why go anywhere else!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We knew what facilities we required, we knew our budget, and the time of day we wanted to fly, We knew where we didn't want to go, but not where we wanted to go. Miya made the whole process painless... See more
Company replied
We were extremely happy with the service we received. Our member of staff couldn't have been more helpful. Very professional, thorough and time wasn't a problem. We booked a holiday and a 2 week cruis... See more
Company replied
The team were very patient and adapted the travel arrangements as required to ensure I got the right holiday for our group of friends. They made contact regularly to check each stage. The booking pro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 fishergate, PR1 2AD, Preston, United Kingdom
- 01772978098
4.9
Excellent
821 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Preston Fishergate
Hi Iain
Thankyou so much for leaving your review for Molly! I am so happy to read your comments and delighted she sorted your holiday out. Thankyou once again for choosing to book your flights here at Preston Fishergate. We cannot wait to welcome you again soon
Kind Regards
Cameron
Holly was very helpful and did a lot of…
Holly was very helpful and did a lot of work to move our existing holiday and sort a new one for us. First class
April 14, 2026
Reply from Hays Travel - Preston Fishergate
Hi Steve
Thankyou for leaving your review for Molly , I am so happy you enjoyed your service in branch and managed to resolve your holiday and book another exciting River cruise. We pride ourselves on our service and I am so happy to have read your comments
Kind Regards
Cameron
So disappointing that we paid deposit…
So disappointing that we paid deposit for a holiday received confirmation then to be told the next day it was cancelled
April 4, 2026
Reply from Hays Travel - Preston Fishergate
Hi Kelly
Thankyou for leaving your review , I am so sorry to read your disappointment but as explained from Rocco the supplier failed through the booking and unfortunately this was out of our control. I am really sorry this happened and if you wish to speak to myself you can always call us on 01772 978098 . Once again I can only apologise this has happened and this is something we have rarely ever experienced instore.
Kind Regards
Cameron
Reply from Hays Travel - Preston Fishergate
Hi Ian
Thankyou for leaving your review and booking your package instore ! We cannot wait to start planning your next booking and thankyou once again for choosing to book your holiday at Hays Travel Preston Fishergate and with myself
Kind Regards
Cameron
I have been in or lots of times trying…
I have been in or lots of times trying to book the right holiday also panicking over my child being with me abroad and is it safe what the patience of the Staff Also with annoying little boy talking and moving around whilst trying to Find and book one are they with really patient with him and also a kept him busy
March 29, 2026
Reply from Hays Travel - Preston Fishergate
Hi Krystal
Thankyou so much for leaving your review for Molly , I am so happy you managed to sort and find the perfect holiday for you and your son ! I am sure Molly will love reading your comments as did I. We cannot wait to welcome you into branch again soon
Kind Regards
Cameron
Holiday girls
Good service miya really helpful took time to help book a holiday for us she no,s her job well,thankyou miya
April 2, 2026
Reply from Hays Travel - Preston Fishergate
Hi Margaret & Yvonne
Thankyou for leaving your review for Miya - I am so happy she managed to sort your holiday instore and I loved reading your comments. I will pass your comments on to her and we cannot wait to welcome you into branch again soon
Kind Regards
Cameron
Thankyou Molly at Preston very helpful
Thankyou Molly at Preston very helpful, found us a good deal on the cruise we picked
April 1, 2026
Reply from Hays Travel - Preston Fishergate
Hi Sheila
Thankyou so much for leaving your review for Molly! I am so happy she managed to sort your cruise out for you. Once again thankyou for booking your trip here at Hays Travel Preston Fishergate. We cannot wait to welcome you into branch again soon
Kind Regards
Cameron
Excellent service
Excellent service. Nice staff who are very helpful and efficient. I got the holiday I wanted,
and perhaps I'll book another before that if what I want is available.
March 22, 2026
Reply from Hays Travel - Preston Fishergate
Hi Edith
Thankyou for booking your coach holiday here at Hays Travel Preston Fishergate , I am so happy to read your comments as will Christian. We are always here to help assist with your future holiday plans
Kind Regards
Cameron
Reply from Hays Travel - Preston Fishergate
Hi Lynne
Thankyou for your booking your Poland trip here at Hays Travel Preston Fishergate , I am so happy to read your comments as we pride ourselves on our service. We cannot wait to welcome you into branch again soon
Kind Regards
Cameron
Excellent customer service Vicki treat…
Excellent customer service Vicki treat my mum like a queen
March 28, 2026
Reply from Hays Travel - Preston Fishergate
Hi Susan
Thankyou for booking your holiday here at Preston Fishergate , we hope you have the best time on your holiday. If you need any assistance please do contact ourselves.
Kind Regards
Cameron
Member of staff who dealt with us was…
Member of staff who dealt with us was very friendly and spent time to help us find what we needed
March 27, 2026
Reply from Hays Travel - Preston Fishergate
Hi Ruth
Thankyou for leaving your review for Viki , I am so happy you managed to book your flights instore. We hope you both have the best time in France , Should you need any assistance please do get in touch
Kind Regards
Cameron
Reply from Hays Travel - Preston Fishergate
Hi Harry
Thankyou for leaving your review , I am so happy we managed to sort your cruise out in store! Hope you are looking forward to this and we are always instore should you need any assistance.
Kind Regards
Cameron
Very great customer service
Very great customer service. To the staff at fisherman Hay travel service branch in Preston, Lancashire
March 18, 2026
Reply from Hays Travel - Preston Fishergate
Hi Wayne
Thankyou for leaving your review for Christian , I am so happy to read your comments and its lovely to see you still use our services here at Preston Fishergate ! We cannot wait to welcome you into branch again soon
Kind Regards
Cameron
Friendly
Friendly, helpful staff. Took time to find us the holiday we wanted within our budget.
March 10, 2026
Reply from Hays Travel - Preston Fishergate
Lorraine,
We appreciate you taking the time to leave us this great review! We are so happy we could find you the perfect holiday within your budget.
Kind Regards,
Miya :)
Hays Travel would recommend to anybody
The service was first class from Vicki she went in to a lot of detail to get us the right holiday and the options
March 10, 2026
Reply from Hays Travel - Preston Fishergate
Hi Mr Calderbank
Thankyou for leaving your review for Viki , I am so happy to read your lovely comments. We pride ourselves on service here at Hays Travel Preston and I am so happy to see this. Thankyou for booking with ourselves and we cannot wait to welcome you into branch again soon
Kind Regards
Cameron
I got a holiday within my price range…
I got a holiday within my price range to a requested destination everything was fully explained in a very quick no nonsense way
March 9, 2026
Reply from Hays Travel - Preston Fishergate
Hi Liz,
We are so glad we could assist you and make the process stress-free. Thank you for your positive feedback; it means a lot to us.
Kind Regards,
Miya :)
Christian was very helpful and got me…
Christian was very helpful and got me what I wanted. It was interesting watching how a holiday is put together.
March 5, 2026
Reply from Hays Travel - Preston Fishergate
Hi Paul
Thankyou for choosing to book your holiday here at Hays Travel Preston! Christian loves planning his customers holidays and I am so happy reading this feedback. We cannot wait to welcome you back into branch again soon
Kind Regards
Cameron
I only use Hays Travel to book all my…
I only use Hays Travel to book all my holidays the staff are very friendly and helpful and everything is done for you its so stress free
March 3, 2026
Reply from Hays Travel - Preston Fishergate
Hi Susan
Thankyou for booking your holiday once again with Hays Travel Preston , and I am so happy Miya was able to sort this fab holiday out for you! We pride ourselves on our service and love reading feedback like this
Kind Regards
Cameron
Christian looked after us and was…
Christian looked after us and was brilliant. He found us our perfect holiday and helped us throughout answering questions and keeping in touch with us. All the staff in branch where every friendly and helpful when we came into branch. I would recommend.
February 28, 2026
Reply from Hays Travel - Preston Fishergate
Hey Martin, thank you so much for your kind words and patience- I am so glad I found the perfect holiday for you and your family, I hope you have the best time ever and I really look forward to welcoming you back to the branch to hear all about it and for any future travel plans you may have!
Thank You
Christian :)
Fabulous customer sevice from lynsey as…
Fabulous customer sevice from lynsey as always
February 27, 2026
Reply from Hays Travel - Preston Fishergate
Thank you for your lovely review. It was as always an absolute pleasure to book your holiday for you.
You know where I am if I can be of further assistance.
I will look forward to seeing you again soon.
Warm Regards,
Lynsey Ann
Travel Consultant
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.