Hays Travel - Preston Morrisons Reviews 

854
TrustScore 5 out of 5

4.9

Morrisons Superstore, Mariners Way, Ashton on Ribble, PR2 2YN Preston, GB


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Rated 5 out of 5 stars

Have used Hays Travel at Preston marina Morrisons to book our holidays to Turkey twice a year for the last few years as we book with friends who live local. The staff are brilliant and nothing is to m... See more

Company replied

Rated 5 out of 5 stars

Hays travel, Morrisons. Preston Ifound the whole Experience really easy. I had a few questions which were all answered and although I had to ask if there were any other dates that I could chose from... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Ben at Hays Travel, Preston Docks Our 4th booking this year! Ben was extremely helpful, polite and professional. We have now booked Florida, Majorca, Cruise with Cunar... See more

Rated 5 out of 5 stars

Debbie dealt with us and she was awesome from start to finish and beyond.... We went in and explained our budget and what we were looking for, she did not try to sell us anything other than what we as... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Morrisons Superstore, Mariners Way, Ashton on Ribble, PR2 2YN, Preston, United Kingdom

  • 01772977289

4.9

Excellent

TrustScore 5 out of 5

854 reviews

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4.9

All reviews

(854)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

The member of staff was very helpful…

The member of staff was very helpful and knowledgeable of the local area having been on holiday herself to the same place.
Staff are not pushy and we were allowed to use our Jet2 vouchers as a discount

February 20, 2026
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Reply from Hays Travel - Preston Morrisons

Thnk you for the 5 star feedback. Hope you both have an enjoyable holiday.

Rated 5 out of 5 stars

I have booked a cruise for the first…

I have booked a cruise for the first time and was not happy with the cabin I was allocated I phoned hays and got it sorted very quickly I do understand I got an upgrade which was £80 more but the manager refunded £40 just as a warning when booking for first time check out cabins before you book it

February 12, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you Mrs Ward for the 5 star review. I'm glad we could resolve the issues and hope tou have a wonderful holiday.

Rated 5 out of 5 stars

Quick efficient and friendly

Quick , efficient and friendly.
As they always are.

February 17, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you for taking the time to leave a review. Hope you have a loverly holiday. Thanks Debbie

Rated 5 out of 5 stars

I honestly couldn’t have asked for a…

I honestly couldn’t have asked for a better experience. From start to finish, the service was professional, helpful and genuinely caring. Everything was handled smoothly, and any questions I had were answered quickly and clearly.
What really stood out to me was their flexibility. After I had already booked, I needed to change my hotel, and they sorted it without any fuss at all. It’s rare to find a company that is so accommodating once payment has been made, but they went above and beyond to make sure everything worked for me.
It made the whole process completely stress-free, which is exactly what you want when organising a trip. I wouldn’t hesitate to book with them again and would highly recommend them to anyone looking for reliable, excellent service.

February 2, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you for leaving a 5 star review. It was no issue amending your holiday and i hope you have a nice time catching up with family.

Rated 5 out of 5 stars

Helpful staff

Helpful, honest advice and plenty of email correspondence to back it up.

February 15, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you for the 5 star review. Hope you have a fantastic holiday. Erin

Rated 5 out of 5 stars

Very helpful

Very helpful
Great customer service
Thank you for your help Debbie

February 16, 2026
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Reply from Hays Travel - Preston Morrisons

Thamk you for the 5star review. Hope you have a wonderful time!

Rated 5 out of 5 stars

Super service

Really helpful,no pressures and took time to check several options for our trip

February 14, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you for the 5 star review and I'm so happy you was glad with the service.

Rated 5 out of 5 stars

The lady was very helpful and I had my…

The lady was very helpful and I had my holiday booked over the phone in around 10 minuets.

February 14, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you for the 5 star review and I'm glad you was happy with the service.

Rated 5 out of 5 stars

Happy days!!!

Staff are so helpful,friendly and knowledgable. Nothing is too much trouble. Went to book one holiday and returned next day to book another!

February 13, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you for the fantastic review, we can't wait to book your next holiday :)

Rated 5 out of 5 stars

Absolutely amazing service as always

Absolutely amazing service as always. Gail is so friendly and helpful, we love coming into the shop to book our holidays with her. All the staff at Morrisons Preston are a credit to the business. Always a good atmosphere and nothing seems too much trouble. Much prefer face to face to booking online.

February 7, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you for such a lovely review! We all appreciate this so much and we look forward to seeing you in store again soon :)

Rated 5 out of 5 stars

Debbie was helpful

Debbie was helpful, knowledgeable. Explained thoroughly.

February 8, 2026
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Reply from Hays Travel - Preston Morrisons

Thanks Sue for your 5 star review. I hope you have a lovely time. Debbie.

Rated 5 out of 5 stars

First cruise

We have used Hayes travel for all our holidays
Staff are always very friendly and helpful
This is our first cruise for next year so looking forward to it very much

January 24, 2026
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Reply from Hays Travel - Preston Morrisons

Thank you for your kind comments. Hooe you have a lovely time.

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