Have used Hays Travel at Preston marina Morrisons to book our holidays to Turkey twice a year for the last few years as we book with friends who live local. The staff are brilliant and nothing is to m... See more
Company replied
Morrisons Superstore, Mariners Way, Ashton on Ribble, PR2 2YN Preston, GB
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Have used Hays Travel at Preston marina Morrisons to book our holidays to Turkey twice a year for the last few years as we book with friends who live local. The staff are brilliant and nothing is to m... See more
Company replied
Hays travel, Morrisons. Preston Ifound the whole Experience really easy. I had a few questions which were all answered and although I had to ask if there were any other dates that I could chose from... See more
Company replied
Another great experience with Ben at Hays Travel, Preston Docks Our 4th booking this year! Ben was extremely helpful, polite and professional. We have now booked Florida, Majorca, Cruise with Cunar... See more
Debbie dealt with us and she was awesome from start to finish and beyond.... We went in and explained our budget and what we were looking for, she did not try to sell us anything other than what we as... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Morrisons Superstore, Mariners Way, Ashton on Ribble, PR2 2YN, Preston, United Kingdom
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The member of staff was very helpful and knowledgeable of the local area having been on holiday herself to the same place.
Staff are not pushy and we were allowed to use our Jet2 vouchers as a discount

Reply from Hays Travel - Preston Morrisons
I have booked a cruise for the first time and was not happy with the cabin I was allocated I phoned hays and got it sorted very quickly I do understand I got an upgrade which was £80 more but the manager refunded £40 just as a warning when booking for first time check out cabins before you book it

Reply from Hays Travel - Preston Morrisons
Debbie was very helpful and knowledgeable about our needs.

Reply from Hays Travel - Preston Morrisons

Reply from Hays Travel - Preston Morrisons
I honestly couldn’t have asked for a better experience. From start to finish, the service was professional, helpful and genuinely caring. Everything was handled smoothly, and any questions I had were answered quickly and clearly.
What really stood out to me was their flexibility. After I had already booked, I needed to change my hotel, and they sorted it without any fuss at all. It’s rare to find a company that is so accommodating once payment has been made, but they went above and beyond to make sure everything worked for me.
It made the whole process completely stress-free, which is exactly what you want when organising a trip. I wouldn’t hesitate to book with them again and would highly recommend them to anyone looking for reliable, excellent service.

Reply from Hays Travel - Preston Morrisons
Helpful, honest advice and plenty of email correspondence to back it up.

Reply from Hays Travel - Preston Morrisons

Reply from Hays Travel - Preston Morrisons

Reply from Hays Travel - Preston Morrisons
Really helpful,no pressures and took time to check several options for our trip

Reply from Hays Travel - Preston Morrisons
The lady was very helpful and I had my holiday booked over the phone in around 10 minuets.

Reply from Hays Travel - Preston Morrisons
Staff are so helpful,friendly and knowledgable. Nothing is too much trouble. Went to book one holiday and returned next day to book another!

Reply from Hays Travel - Preston Morrisons
Absolutely amazing service as always. Gail is so friendly and helpful, we love coming into the shop to book our holidays with her. All the staff at Morrisons Preston are a credit to the business. Always a good atmosphere and nothing seems too much trouble. Much prefer face to face to booking online.

Reply from Hays Travel - Preston Morrisons

Reply from Hays Travel - Preston Morrisons
Excellent service helpful & honest.
Very professional.

Reply from Hays Travel - Preston Morrisons
We have used Hays before great service the girls we have seen have been so helpful i would highly recommend Hays

Reply from Hays Travel - Preston Morrisons
The staff member we dealt with Erin was very good and so helpful.

Reply from Hays Travel - Preston Morrisons
We have used Hayes travel for all our holidays
Staff are always very friendly and helpful
This is our first cruise for next year so looking forward to it very much

Reply from Hays Travel - Preston Morrisons
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