We needed a last minute holiday as our holiday had been cancelled last minute due to an ash cloud from mt etna. Lauren at Hayes travel in Pudsey was amazing. She spent time listening to what we’d like... See more
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See what reviewers are saying
This was a change to an existing booking, We needed to exchange one cruise for another within the P and O rules. Ruth worked quickly and diligently to make the change for us nothing is ever too mu... See more
Company replied
I wish to send a thank you to one of your agents in the Pudsey branch! Although we know Emma I feel she deserves some formal recognition! Emma has booked our last 3 holidays for us with no troub... See more
Company replied
Absolutely brilliant experience with Hays Travel Pudsey from start to finish — and a special mention has to go to Matty, who was outstanding. Nothing was too much trouble. Matty took the time to pr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Lidget Hill, LS28 7LG, Pudsey, United Kingdom
- 01138275448
4.9
Excellent
678 reviews
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Well done Hays Travel.
I received excellent service from Emma who was able to understand my request and helped me in securing the booking I was looking for.
May 9, 2026
Reply from Hays Travel - Pudsey
We're delighted to hear you're happy with the service you received with Emma, thank you for the lovely comments :)
Great booking experience
Saw a post about a holiday deal on Facebook and requested more info. Lauren was quick to respond and react to queries. Booking process was quick and easy. Would use again!
May 8, 2026
Reply from Hays Travel - Pudsey
Thank you for taking the time to review your lovely experience with Lauren, we hope you have a fabulous time :)
Matty was a great help
Matty was a great help, searching for the best deal for us and a hotel which suited our needs in Krakow.
He gave us useful tips on sites to use and things to do.
He was very patient and professional.
Thanks Matty.
April 10, 2026
Unprompted review
Reply from Hays Travel - Pudsey
Glad Matty got you the best deal and gave you lots of tips and things to do. Enjoy Krakow :)
Lauren our travel advisor was very…
Lauren our travel advisor was very helpful and really new her job.
The information she gave really helped guide our choice
May 5, 2026
Reply from Hays Travel - Pudsey
Glad Lauren was informative in getting you the right holiday she really does know her stuff :)
Easiest holiday booking
After seeing an offer on Facebook, I was in contact with the Branch Manager throughout the day, tailoring my family's holiday to Japan. They were absolutely fantastic and everything was arranged through Facebook Messenger. I have never booked an easier holiday! Cannot recommend enough!
May 2, 2026
Reply from Hays Travel - Pudsey
Thank you for the lovely review Nic,
We're happy to hear that you found booking your family holiday to Japan so easy via Facebook Messenger. Thank you for the positive feedback; it's greatly appreciated!
Very efficient helpful polite she went…
Very efficient helpful polite she went through everything for us regarding booking insurance
May 3, 2026
Reply from Hays Travel - Pudsey
Thank you for sharing your experience, Carol. We're so happy to hear that our team member was helpful and efficient - I look forward to sharing this with Evelyn :)
Amazing from start to finish
Amazing from start to finish.
All information i recieved within minutes. Then booked my trip very easy and straightforward. Great staff very friendly
May 2, 2026
Reply from Hays Travel - Pudsey
Joanne glad you had an amazing experience from start to finish, we pride ourselves on getting our customer just what you want :)
Booked via messenger
Booked via messenger, weren't sure of the process but it went so smoothly with no hold ups. Such a easy experience.
April 30, 2026
Reply from Hays Travel - Pudsey
Hey Harris,
Thanks for your review. We are glad that Lauren was able to get you booked.
Thanks,
Hays Travel Pudsey
Excellent travel agency
Excellent travel agency. I booked a trip to Thailand but decided afterwards that I wanted to change hotels and one flight. They accommodated me giving me plenty of options before choosing the new hotels. 5* service and staff
April 29, 2026
Unprompted review
Reply from Hays Travel - Pudsey
Thank you for your comments, I'm so glad that we managed to get everything changed over for you and you now have the trip you wanted. Team Pudsey
Lady was amazing
Lady was amazing, especially when I had to make amendments and increase amount of people
April 14, 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely comments I'm glad we managed to get you sorted and the other people can now join you on your holiday. :)
Emma was a great help and sorted e…
Emma was a great help and sorted e erything out without any hesitation 100% recommend
April 23, 2026
Reply from Hays Travel - Pudsey
Thank You Micheal for booking with me I'm so glad we got you the trip booked and you have a really nice trip to look forward too :)
From going into your shop for our…
From going into your shop for our boarding passes to go to Turkey,we finished up booking for another trip to Goa,with the helpful guide of Mathew who dealt with our travel arrangements with no problem at all,he is a credit to your company.Thank you Mathew.
April 11, 2026
Reply from Hays Travel - Pudsey
Hi Donald, Glad you got your new holiday booked with Matty and hope you had a great holiday in Turkey :)
Reply from Hays Travel - Pudsey
Hi Glad your experience was a good with our travel agent.
I spoke to Lauren Wright at the Pudsey…
I spoke to Lauren Wright at the Pudsey branch of Hays who was very helpful indeed. Sorting out the booking and sending me all the correspondence required.
I will not hesitate to contact Hays for further holiday information and bookings.
April 10, 2026
Reply from Hays Travel - Pudsey
I so glad Lauren got you all sorted and so happy that you will be contacting us for your future holidays :)
Very professional
Very professional, gave good advise, also price matched online price, very pleased thanks to Ruth.
April 14, 2026
Reply from Hays Travel - Pudsey
Thank you for leaving a review of your service, we're glad you were pleased with the process and we will pass your kind comments on to Ruth :)
Reply from Hays Travel - Pudsey
Thank you for lovely comment! :)
Emma was very accommodating she's a…
Emma was very accommodating she's a lovely lady and made booking our holiday so easy
April 11, 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely comment, I will pass this onto Emma :)
From entering the shop we had 100%…
From entering the shop we had 100% excellent service from staff, 2 1/2 hours later we left with a perfect holiday booked
April 11, 2026
Reply from Hays Travel - Pudsey
Can't believe it was 2 1/2 hours didn't seem that long, so glad we managed to get you the perfect holiday :)
Matty was great
Matty was great, was happy to look for hotels near the centre and got us exactly what we wanted, nothing was too much trouble.
April 10, 2026
Reply from Hays Travel - Pudsey
Thank you so much for your lovely review, Matty loves getting his customers the right holiday :)
I love my experience the team was very…
I love my experience the team was very helpful and informative
April 2, 2026
Reply from Hays Travel - Pudsey
Thank you for the comments glad you have a lovely experience while booking your holiday :)
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