We needed a last minute holiday as our holiday had been cancelled last minute due to an ash cloud from mt etna. Lauren at Hayes travel in Pudsey was amazing. She spent time listening to what we’d like... See more
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See what reviewers are saying
This was a change to an existing booking, We needed to exchange one cruise for another within the P and O rules. Ruth worked quickly and diligently to make the change for us nothing is ever too mu... See more
Company replied
I wish to send a thank you to one of your agents in the Pudsey branch! Although we know Emma I feel she deserves some formal recognition! Emma has booked our last 3 holidays for us with no troub... See more
Company replied
Absolutely brilliant experience with Hays Travel Pudsey from start to finish — and a special mention has to go to Matty, who was outstanding. Nothing was too much trouble. Matty took the time to pr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Lidget Hill, LS28 7LG, Pudsey, United Kingdom
- 01138275448
4.9
Excellent
678 reviews
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Ruth was absolutely fantastic in…
Ruth was absolutely fantastic in explaining everything to me, making sure I understood and felt comfortable before booking anything and just super helpful!! The whole team are great but definitely special mentions to Ruth!
February 25, 2026
Reply from Hays Travel - Pudsey
Thanks so much Ellie for sharing the experience you had with Ruth!
I will very much take pride in sharing this with her. So glad you had such positive service :D
the personal touch.
March 3, 2026
Reply from Hays Travel - Pudsey
That is what we're all about here! :)
Reply from Hays Travel - Pudsey
Thank you, we will pass your lovely comments along :)
Lovely friendly service
Lovely friendly service , however I am awaiting a call back now to discuss a package and this hasn’t happened as yet , for that reason I can’t give a full review
February 22, 2026
Reply from Hays Travel - Pudsey
Hi Shani,
We appreciate your kind comments about our service. We're sorry that you're still waiting for our call. I will pick this up with the member of staff you spoke with and we can resolve this as soon as possible!
Lauren - Branch Manager
The staff r so lovely great at they…
The staff r so lovely great at they job all the works
March 1, 2026
Reply from Hays Travel - Pudsey
Thank you for your comments I'm so glad you had a great experience when booking with us @ Pudsey :)
Reply from Hays Travel - Pudsey
Thank you Steven for your comments for Ruth, I know she always works hard to get you the right trip and it's always nice to see you in our little shop :)
Reply from Hays Travel - Pudsey
Thank you for the lovely comments
As always the staff where amazing
As always the staff where amazing
Emna was very helpfull with booking this holiday
February 24, 2026
Reply from Hays Travel - Pudsey
Thank you so much for your review, we love seeing you and getting you on the right holidays :)
First Cruise!
Ruth was incredible- talking us through everything we needed to know about booking our first cruise. Roll on June!
February 24, 2026
Reply from Hays Travel - Pudsey
Hey Anne,
We're glad that Ruth was able to book you the perfect cruise! We can't wait to hear all about it when you get back.
Kindest,
Hays Travel Pudsey
Reply from Hays Travel - Pudsey
Thank you for the lovely 5 star review!
Very helpful..knowledgeable and…
Very helpful..knowledgeable and hospitable...asking what we liked to do on a break to see if he could help more..very considerate.
February 22, 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely review.
We will pass this on to Matty for you :)
Kindest,
Hays Travel Pudsey Team
Reply from Hays Travel - Pudsey
Thank you for leaving us a lovely 5 star review!
June Discount Holiday
We Originally went in to change some money, but we sat down with Matty with some ideas for June and ended up coming away with a great deal he put together for us. No pressure sale and we came away with a Holiday with a £400 saving which is wonderful great team in the Pudsey office,Very pleased with our Holiday.
February 20, 2026
Reply from Hays Travel - Pudsey
Great to hear this fantastic feedback about Matty’s service - thanks so much for sharing your experience with us
Reply from Hays Travel - Pudsey
We appreciate you taking the time to share your experience; we are so happy to hear that our team was helpful and polite during your visit.
went in looking for a cruise
We went in looking for a cruise and sat with the "cruise expert" Ruth. She was absolutely brilliant, very knowledgeable and sorted us out in no time with everything we requested.
Would very highly recommend.
February 1, 2026
Reply from Hays Travel - Pudsey
Thanks so much for this lovely review - I look forward to sharing this with Ruth, we think she is fab too!!
Reply from Hays Travel - Pudsey
Thank you for taking the time to leave us a review, we hope next time we can show you our 5 star service!
Ruth the staff member was totally and…
Ruth the staff member was totally and professionally helpful throughout my visit to book our first coach tour. Nothing was to much trouble for her .I am hearing impaired so often struggle with communication and she very empathetic on my visit.l will definitely use your shop again.
February 17, 2026
Reply from Hays Travel - Pudsey
Hey Joan,
Thanks for your lovely review. We'll pass this on to Ruth for you :)
Thanks,
Hays Travel Pudsey
Fantastic experience
Fantastic experience.
Ruth at Hays Travel Pudsey is a credit to your team.
She went above and beyond to find us the perfext holiday.
Thank you and I will use again.
February 16, 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely comment and we hope you have a fantastic time! Will pass this onto Ruth :)
I have not flown on holiday
I have not flown on holiday
for over 10 years so called in at Hays to book a trip to New York which Evelyn arranged for me, kindly arranging flights and hotel.Later our flights were cancelled by Air Lingus ( without informing Hays) and the lady in office immediately contacted the airline, arranging new flights and then finding me a hotel to stay overnight. It’s was done immediately so I didn’t have the worry of it. Such a stressful time successfully managed and I can’t thank them enough for their help and expertise.
February 8, 2026
Reply from Hays Travel - Pudsey
Thank you for this amazing 5 star review, we are so glad that you were well looked after and I will share this feedback with Evelyn!
Easy, efficient and competitive price
Easy to deal with, got all the info required and able to book for a great price
February 15, 2026
Reply from Hays Travel - Pudsey
Thank you for the fab 5 star review! We wish you a wonderful trip!
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