We needed a last minute holiday as our holiday had been cancelled last minute due to an ash cloud from mt etna. Lauren at Hayes travel in Pudsey was amazing. She spent time listening to what we’d like... See more
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See what reviewers are saying
This was a change to an existing booking, We needed to exchange one cruise for another within the P and O rules. Ruth worked quickly and diligently to make the change for us nothing is ever too mu... See more
Company replied
I wish to send a thank you to one of your agents in the Pudsey branch! Although we know Emma I feel she deserves some formal recognition! Emma has booked our last 3 holidays for us with no troub... See more
Company replied
Absolutely brilliant experience with Hays Travel Pudsey from start to finish — and a special mention has to go to Matty, who was outstanding. Nothing was too much trouble. Matty took the time to pr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Lidget Hill, LS28 7LG, Pudsey, United Kingdom
- 01138275448
4.9
Excellent
678 reviews
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Excellent service
Very friendly, helpful staff. When I wanted to change the booking staff were very accommodating and managed to change the booking to what I wanted. Would definitely use them again
February 5, 2026
Reply from Hays Travel - Pudsey
Thank you so much for this lovely 5 star review, we will be thrilled to share this feedback with Ruth!
I have used Hays for several holidays…
I hve used Hays for booking several holidays now and the staff at Pudsey are always very knowledgeable and friendly. Will definitely use in the future.
January 25, 2026
Reply from Hays Travel - Pudsey
Thank you for leaving this lovely review, we will share this with Emma :)
Reply from Hays Travel - Pudsey
Thank you for the lovely 5 star review! It was a pleasure dealing with you too & I hope to help again in future :)
Reply from Hays Travel - Pudsey
Thank you Brian for taking the time to leave us a review and for you continued support Team Pudsey :)
Nice friendly chatty staff and got the…
Nice friendly chatty staff and got the cruise i wanted at a good price
February 7, 2026
Reply from Hays Travel - Pudsey
It was a pleasure to arrange your holiday with you Karen!
Emma was brilliant arranging our…
Emma was brilliant arranging our holiday as she has been in the past - we have every confidence in her.
February 6, 2026
Reply from Hays Travel - Pudsey
Thank you for leaving this lovely 5 star review for Emma, we can't wait to share this with her!
Reply from Hays Travel - Pudsey
Hi Martin
Thank you for your comments glad your experience was a good 1 :)
Excellent service
Ruth was very knowledgeable, and very keen to make sure we got exactly what we wanted for our holiday. Our first visit to Hays, it definitely won’t be our last.
February 5, 2026
Reply from Hays Travel - Pudsey
Thank You Sue for your lovely comments about Ruth she really is a super star and looks after her customer's from start to finish and we look forward to seeing you again soon :)
Reply from Hays Travel - Pudsey
Thanks for a 5 star review we're so glad that you were happy with the service :)
Very friendly and helpful
January 25, 2026
Reply from Hays Travel - Pudsey
Hey Julie,
Thanks for your kind review :)
Hays Travel Pudsey
Reply from Hays Travel - Pudsey
Hi Jennifer,
Thank you for your kind review! We will pass this on to Emma for you.
Thanks,
Hays Travel Pudsey
Very professional service.
Very helpful staff. Polite courteous and friendly. Professional, made the booking a seamless experience!
Many thanks.
Ps I believe the staff member is called Evelyn, I hope I've remembered correctly!
January 29, 2026
Reply from Hays Travel - Pudsey
We appreciate you sharing your experience. We're so glad to hear that our helpful staff made your booking a seamless experience!
Reply from Hays Travel - Pudsey
That is what we like to hear! We hope you enjoy your holiday :)
Ruth has been extremely helpful and…
Ruth has been extremely helpful and informative. She has kept in contact and made sure my cruise booking was right for me and my family. Excellent service from Ruth.
January 31, 2026
Reply from Hays Travel - Pudsey
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that you found our service helpful in booking your cruise :)
Matty was very friendly
Matty was very friendly, knowledgeable, thorough, patient and very persistent in booking our holiday.
January 8, 2026
Reply from Hays Travel - Pudsey
Thank you for leaving Matty a lovely review, we will share this with him in branch :-)
Brilliant service
Brilliant service. Very efficient, friendly and helpful. I really appreciated all the help I got. Thank you
January 24, 2026
Reply from Hays Travel - Pudsey
Thank you for kind review glad you got Brilliant service, we pride ourselves on the delivery of this :)
Lovely team.
We walked in there with very little travel experience, so we had lots of questions and needed guidance about everything. Evelyn looked after us perfectly with really sound advice and patience. In fact the whole team were involved offering advice and suggestions about where to travel to. We walked out of there feeling looked after and reassured. Lovely team.
January 24, 2026
Reply from Hays Travel - Pudsey
What a lovely review to read about our team in Pudsey we pride ourselves on making sure our customers get great service and what they want. Don't forget that we are here if you have anymore questions :)
Seamless service
Seamless service, very knowledgeable agent, nothing too much trouble will definitely be using more often 👏👏
January 25, 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely comments, you know where we are now for your future trips :)
Got names wrong
Got names wrong, date of birth wrong and marital status wrong, just said my bad and changed it. Took 3 times to get it right! Will never book with them again
January 17, 2026
Reply from Hays Travel - Pudsey
Hello Susan, thank you for speaking with me on the phone this morning.
Again, I apologise and regret the errors with your information and the multiple corrections needed.
Please be assured that I have addressed these errors internally and have provided additional guidance to our apprentice who is still gaining experience with bookings.
I'm pleased that the issues were resolved without any impact to your holiday itself and I hope you can understand this was a case of human error.
I appreciate your understanding and wish you a lovely time on your city break.
Kind regards,
Lauren
Branch Manager @ Hays Travel Pudsey
Polite friendly staff who were quick at…
Polite friendly staff who were quick at responding and booking holiday for me . My first solo holiday
January 17, 2026
Reply from Hays Travel - Pudsey
We're so happy to hear about your positive experience with our team and your booking. We hope you have a wonderful first solo holiday!
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