We needed a last minute holiday as our holiday had been cancelled last minute due to an ash cloud from mt etna. Lauren at Hayes travel in Pudsey was amazing. She spent time listening to what we’d like... See more
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See what reviewers are saying
This was a change to an existing booking, We needed to exchange one cruise for another within the P and O rules. Ruth worked quickly and diligently to make the change for us nothing is ever too mu... See more
Company replied
I wish to send a thank you to one of your agents in the Pudsey branch! Although we know Emma I feel she deserves some formal recognition! Emma has booked our last 3 holidays for us with no troub... See more
Company replied
Absolutely brilliant experience with Hays Travel Pudsey from start to finish — and a special mention has to go to Matty, who was outstanding. Nothing was too much trouble. Matty took the time to pr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Lidget Hill, LS28 7LG, Pudsey, United Kingdom
- 01138275448
4.9
Excellent
678 reviews
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Great local travel agents
Great local travel agents, lovely staff, always very helpful.
January 17, 2026
Reply from Hays Travel - Pudsey
We are so happy to hear you find our team lovely and helpful. Thank you for the great review; we appreciate your support!
Booking our holiday
Matty was very helpful and knowledgeable and talked us through the different holidays until we were happy with our choice.
January 18, 2026
Reply from Hays Travel - Pudsey
Thankyou for your review. We're glad you found the perfect choice for you and hope you have a great holiday!
The girl I spoke with was helpful and…
The girl I spoke with was helpful and polite and booked my trip quickly without any issues
January 23, 2026
Reply from Hays Travel - Pudsey
James Hunt,
We appreciate you taking the time to leave us this great review. We are so happy to hear that your trip was booked quickly and efficiently.
Evelyn was really good informative and…
Evelyn was really good informative and quick to get back to me - would highly recommend - thank you
January 20, 2026
Reply from Hays Travel - Pudsey
We appreciate you taking the time to leave us such a fantastic review! We will pass the message along to Evelyn :)
Reply from Hays Travel - Pudsey
Thank you for leaving us a lovely 5 star review!
Very customer focused and goes that extra mile.
Emma managed to get us a good Jet2 deal for Portugal this September. As always great service and the best deal she could get us. Love face to face discussion about where we are going and options available. Much better than dealing online. Plus all that knowledge.
January 10, 2026
Reply from Hays Travel - Pudsey
Thanks so much for the lovely review - we will share this feedback with Emma!
Very helpful friendly service
Very helpful friendly service, very knowledgeable also.
January 18, 2026
Reply from Hays Travel - Pudsey
Hi Dennis
Thank you for booking your trip with us :)
Just been back to Pudsey Hays travel.
Just been back to Pudsey Hays travel.
Always recieve a warm welcome. This time Matty dealt with enquires. He was lovely, explained everything he was doing to get me the best holiday for the best price for my needs.
He also triple checked details too. So that attention to detail was bob on.
Thanks Matty
January 16, 2026
Reply from Hays Travel - Pudsey
Hey Jennifer,
Thank you so much for your lovely feedback. We're glad that Matty was able to find you the perfect holiday.
Kindest,
Hays Travel Pudsey :)
Matthew who I spoke with was very…
Matthew who I spoke with was very helpful, knowledgeable and friendly and a joy to talk to. He listens and advises accordingly and treats everyone as an individual. He is a credit to Hays Travel
January 9, 2026
Reply from Hays Travel - Pudsey
Thank you for your kind words about Matty he is a super star :)
We were greeted with offers of help and…
We were greeted with offers of help and a smile. We sat with Evelyn, who after a search found us a holiday , at price, location and flight times to suit all of us. She was pleasant and professional.
January 14, 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely comments about the service you received, we hope you have a fabulous holiday! :)
Lauren who supported us with booking…
Lauren who supported us with booking our trip to Rome, went above and beyond
January 8, 2026
Reply from Hays Travel - Pudsey
Thank you for you your comments for Lauren :)
Happy holidays
Always use Hays travel because the staff are so friendly and helpful, nothing is too much trouble, would highly recommend them.
January 6, 2026
Reply from Hays Travel - Pudsey
Thank you Linda for leaving Evelyn this lovely 5 star review, we can't wait to share this with her!
Excellent!
Excellent customer service on the best deals.
Emma was super at securing the best price possible and made everything seamless, also helped book some more family members on to join us.
Would definitely recommend!
January 9, 2026
Reply from Hays Travel - Pudsey
Thank you for leaving this lovely review for Emma!
Ruth was amazing and new what she was…
Ruth was amazing and new what she was talking about, extremely helpful and advised i can contact her directly with anything before we go to New York
5 stars from us
January 10, 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely comments about Ruth she is a super star and knows her stuff when it comes to New York :)
Excellent service
Excellent service
Ruth, who took my booking was excellent.
Talked through and explained everything
I am now looking forward to my holiday and know that i can enjoy my holiday as everything is covered.
I will recommend anyone to book with Hays
January 11, 2026
Reply from Hays Travel - Pudsey
Thank you for your lovely comments Ruth is our super star and knows her stuff when getting her customers the right holiday :)
Fantastic service as always.
Fantastic service as always.
Many thanks to Emma for sorting our holiday.
⭐️⭐️⭐️⭐️⭐️✈️
January 3, 2026
Reply from Hays Travel - Pudsey
Glad to hear you enjoyed your experience in branch! Thank you for your kind comments :)
The staff are welcoming
The staff are welcoming, and I felt relaxed. I asked for details of the holiday I was interested in the 1st hotel that came up is the hotel I went too 25yrs ago we both said it was fate. The holiday is booked and i can't wait to go now.
December 30, 2025
Reply from Hays Travel - Pudsey
Thank you for your comments, When we found the hotel it was meant to be! It will be lovely for you to travel back to the hotel with your daughter again!!! Emma
Have to shout out how impressed we both…
Have to shout out how impressed we both were booking a holiday of a lifetime a CRUISE. The young lady Evelyn who was very pleasant and helpful went above and beyond explaining in great detail every thing included in the package no stone was unturned. So impressed with the service .
January 4, 2026
Reply from Hays Travel - Pudsey
We are glad to hear you were impressed with our service here! We will pass your lovely comments along to Evelyn :)
pleasant and efficient staff
January 3, 2026
Reply from Hays Travel - Pudsey
We are glad to hear that you found our staff helpful and efficient, we hope to see you again soon.
Ruth holgate was amazing came bck t us…
Ruth holgate was amazing came bck t us with everything we needed and more!
December 31, 2025
Reply from Hays Travel - Pudsey
Ruth is our a super star and she always gives her customers that 100%. We thank you for your continued support
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