Went into the pudsey store to book a last minute deal. Evelyn was very helpful and gave us lots of holiday options. Evelyn was very knowledgeable on the different places to go and we eventually booke... See more
Company replied
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See what reviewers are saying
We needed a last minute holiday as our holiday had been cancelled last minute due to an ash cloud from mt etna. Lauren at Hayes travel in Pudsey was amazing. She spent time listening to what we’d like... See more
Company replied
This was a change to an existing booking, We needed to exchange one cruise for another within the P and O rules. Ruth worked quickly and diligently to make the change for us nothing is ever too mu... See more
Company replied
I wish to send a thank you to one of your agents in the Pudsey branch! Although we know Emma I feel she deserves some formal recognition! Emma has booked our last 3 holidays for us with no troub... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Lidget Hill, LS28 7LG, Pudsey, United Kingdom
- 01138275448
4.9
Excellent
679 reviews
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Ruth holgate was amazing came bck t us…
Ruth holgate was amazing came bck t us with everything we needed and more!
December 31, 2025
Reply from Hays Travel - Pudsey
Ruth is our a super star and she always gives her customers that 100%. We thank you for your continued support
Vert friendly and exceptional customer…
Vert friendly and exceptional customer service
December 31, 2025
Reply from Hays Travel - Pudsey
Thanks for booking with us we pride ourselves on our customer service
Reply from Hays Travel - Pudsey
We appreciate you booking with us and are so happy to hear that the booking process was easy for you.
Saw a holiday on facebook replied…
Saw a holiday on facebook replied straight away. Went to pudsey office was very helpful and looked to get us best deal answered all questions i asked and booked a holiday. Really friendly girls there.
December 27, 2025
Unprompted review
Reply from Hays Travel - Pudsey
It was our pleasure Donna, thank you for leaving us a lovely review!
Reply from Hays Travel - Pudsey
Thank you for your comments :)
Exceptional customer service by Matty at Hays Travel Pudsey
I came across a fantastic deal advertised on Facebook which I enquired about via Messenger. Matty from the Pudsey branch responded to my messages quickly and efficiently. The holiday to Bali advertised was for 21 nights which was too long for me, so Matty called the supplier to quote me for 14nts. Unfortunately, there was an issue with the booking (2nd hotel) BUT Matty gave me other options to consider. A little bit of back and forth between myself, Matty & the supplier and I am now taking my 2 eldest children on a holiday of a lifetime. Thank you Matty for your hard work in meeting my requirements and booking a fantastic holiday we are very much looking forward to.
December 19, 2025
Reply from Hays Travel - Pudsey
Hey Emma,
Aww this is a lovely review. We're so glad that Matty was able to sort your holiday of a lifetime & we (and Matty) can't wait to hear all about it when you're back. We'll pass your lovely message on to Matty when he's next in work.
Have a fantastic Christmas!
Kindest,
Hays Travel Pudsey x
Great service as always from Hays.
Great service as always from Hays.
Polite and efficient staff
December 18, 2025
Reply from Hays Travel - Pudsey
Thank you for laving us a 5* review
Great to deal with
We had a great experience at Hays Travel in Pudsey. Our sales rep, Matty, was extremely helpful and took the time to go through lots of different location options with us. We never felt rushed or pressured into booking, which made the whole process really relaxed and enjoyable. It was also a huge help having Matty take care of all the airport check-ins and print our boarding cards for us. Excellent service from start to finish – we’d definitely recommend and will use them again.
December 10, 2025
Reply from Hays Travel - Pudsey
Thank you for the lovely comments for Matty he's our 5* colleague and loves looking after all his customers making sure everything is done from start to finish.
Reply from Hays Travel - Pudsey
We're glad you enjoyed booking your holiday with us :)
Great
Just booked a cruise. Lauren was so helpful, she managed to arrange everything we needed at a great price.
December 11, 2025
Reply from Hays Travel - Pudsey
Hi Andrea, It's great to hear that Lauren got you the right holiday and at the right price. Thank you for booking @ Pudsey Hays Travel :)
Reply from Hays Travel - Pudsey
Hey Les,
Thank you for your kind review. I'll make sure this is passed on to Lauren when she's next in.
Kindest,
Hays Travel Pudsey :)
Reply from Hays Travel - Pudsey
Thank you for your lovely comments glad we got your holiday booked :)
Great experience & knowledge…
Great experience & knowledge demonstrated to help me make a holiday decision. Highly recommended
November 27, 2025
Reply from Hays Travel - Pudsey
Hi Billy,
Thank you very much for your kind review & we will make sure this is passed on to Matty.
Kindest,
Hays Travel Pudsey :)
Reply from Hays Travel - Pudsey
Thank you for leaving us a review, we appreciate your feedback. We hope we can make this a 5 star next time.
Great service the young lady gave was…
Great service the young lady gave was very helpful and booked everything we asked for
November 18, 2025
Reply from Hays Travel - Pudsey
Thanks for your lovely comments as Maisie is a new apprentice its lovely to get feedback like this for her Thank You again :)
Flight booking
Evelyn from the Pudsey branch booked my flight. She and the other staff members were professional but also welcoming and made me feel relaxed and comfortable booking with them even I could have got it slightly cheaper on the internet. I found it far better to book my flight face to face. Even the aftercare help offered to help me get my visa etc was more greatly appreciated.
November 24, 2025
Reply from Hays Travel - Pudsey
Glad you found your experience in our shop welcoming and for your continued support it great :)
Your branches are in customer friendly…
Your branches are in customer friendly areas I have always booked my holidays through pudsey Leeds branch very friendly professional and always extremely helpful
November 22, 2025
Reply from Hays Travel - Pudsey
Thank you for your lovely comments and for your continued support :)
Having a colleague who knows how to treat customers
The staff member was really helpful and found us a great deal
November 11, 2025
Reply from Hays Travel - Pudsey
Thank you for the comments and glad we could find you what you wanted :)
Absolutley fantastic staff and a very…
Absolutley fantastic staff and a very personal service.
November 14, 2025
Reply from Hays Travel - Pudsey
Thank you for your very kind words, i'm glad that we managed to get you re booked after storm Melissa :)
Evelyn and Matty were very helpful and…
Evelyn and Matty were very helpful and patient. Helping me choose and book our holiday. Nothing was too much trouble.
November 15, 2025
Reply from Hays Travel - Pudsey
Hi Denise,
Thank you so much for your lovely review. We're both glad that we could get your perfect holiday booked!
Kindest,
Matty - Hays Travel Pudsey :)
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