We used Rachaels excellent service before and did price around but really loved the quality of service we recieved so decided to go with her again. She did her absolute best to get us the best price,... See more
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Rachael was very helpful and gave me plenty of information to help me make the right decision for our cruise. The booking process was easy and now I can look forward to my holiday.
Rachel was superb throughout the booking and helped us with any additional details to make the trip perfect for us. Rachel provided us with additional information that would benefit our experience an... See more
Company replied
Rachel was absolutely fantastic help answer all my questions as only ever gone on a marella cruise, She answered all my questions and was so kind & polite even looking at booking more cruises with... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Rachael Cassar-Egan, BL9, Bury, United Kingdom
- 0161 8260940
4.9
Excellent
252 reviews
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As usual Rachael gives a fabulous…
As usual Rachael gives a fabulous service. Top marks for that lady.
October 3, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Aw thank you for a lovely review + thank you for choosing to book with me again :)
Absolutely fabulous service
Rachael always goes above and beyond to help you, she takes time to fully understand your requirements and find the perfect holiday fit. Excellent service I would highly recommend.
October 1, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Always a pleasure finding you the perfect holiday (we have the same taste in hotels!) - Thanks for leaving a lovely review and thanks for booking with me time and time again :)
Rachel was a lovely girl
Rachel was a lovely girl, friendly and professional, asked what we needed and done her best to accommodate us, we are very pleased with the service Rachel provided for us 😀
August 20, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review - I really appreciate you taking the time out of your day for me - thanks again for choosing to book with me :)
Fantastic experience
Racheal is a fantastic agent and gave us great advice for our first cruise booking. She was always on hand to answer and questions we had and we have already booked another holiday with her and will be booking our next cruise very soon!
July 28, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thanks!! - lovely review and thank you for choosing to book your honeymoon and other holidays with me :)
Rachel was absolutely amazing made the…
Rachel was absolutely amazing made the whole experience stress free and found a holiday within our budget I will definitely be using her again ☺️
July 31, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thanks for your lovely review Mia - Speak to you soon for the next one! Thanks for choosing to book with me :)
Rachel was fantastic!
Rachel was fantastic so professional & just so lovely to deal with it. She went above and beyond in customer service.
July 31, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Aw thank you Ciara, what a lovely review + thanks again for choosing to book with me :)
First Cruise Booking
We decided to book a cruise with our daughter and family. We contacted Heys Travel and spoke with Rachael who was extremely helpful, getting us the room we wanted and answered any questions that we had. Made booking our first cruise really easy. I would certainly book through Heys for any future trips.
July 19, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely words, I really appreciate you taking the time to leave a review + thanks again for choosing to book with me :)
Quick and easy Answered all my…
Quick and easy Answered all my queries. Brill customer services. Very knowledgeable. Recommend. Thanks Flo.
July 26, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for taking the time to leave a lovely review and thanks for another cruise booking - not long til the next one!! :)
We have booked a number of holidays…
We have booked a number of holidays with Rachael now over the past few years and every time it’s been a stress free, comprehensive, quality experience. Rachael listens to your requirements and works hard to find the very best value for money. I’ve given Rachael some challenges over the years with some very last minute plans and she has always provided an excellent service. Rachael is also a font of travel knowledge so our trips are always amazing!
July 13, 2024
Reply from Hays Travel - Rachael Cassar-Egan
What a lovely review - thank you for taking the time, this review really made me smile this morning :) Not long to wait for these ones!
Rachael is fabulous
Rachael is fabulous at what she does m, she makes booking a holiday so easy. From the initial enquire all the way to the final confirmation Rachael talked us through each aspect of our holiday, giving recommendations from her experience. Will always book out holidays through Rachael.
June 14, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you Claire for taking the time to leave me a lovely review and thanks again for choosing to book with me time and time again :)
Excellent service from Rachael
Excellent service from Rachael, professional and responsive
May 18, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review Carol and thanks again for booking :)
Rachael was incredibly helpful
Rachael was incredibly helpful. Answered all my questions.
May 14, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thanks again for choosing to book with me and thank you for taking the time to leave a lovely review :)
Fantastic Service by Rachael so Quick…
Fantastic Service by Rachael so Quick and Know problems will be useing again
May 18, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for taking the time to leave a lovely review and thanks again for returning for another booking :)
Excellent service and friendly staff.
April 30, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for taking the time to leave a lovely review + thanks again for choosing to book with me :)
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for leaving a review :)
Reply from Hays Travel - Rachael Cassar-Egan
Thanks for your lovely review Julie and for booking with me again :)
3rd Time Booking!
This is the 3rd time we have booked our holiday to Levi with Rachael and we certainly won’t be booking through anyone else in the future. Rachael works very hard to secure our choice of accommodation/ holiday preference and goes above and beyond her role expectations with always being on hand , should we need her. Thank you for all your help!
March 3, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Hi Karen, thank you so much, what a lovely review - thanks for booking with me to our favourite place on earth! :)
Rachel is so kind and friendly
Rachel is so kind and friendly. So helpful and knowledgeable.
March 3, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Hi Emma - thank you so much for your lovely words and of course for choosing to book with me :)
Rachael
Rachael was incredibly knowledgeable, helpful and patient with my multiple cruise questions. I would highly recommend her and would book via her again
January 26, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Adrienne + thanks again for booking :)
Very friendly and efficient service…
Very friendly and efficient service from Rachael at Hays. Nothing is too much trouble. Would recommend her 5 star service100%.
January 22, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Rachel without an "a" + thanks again for booking :)
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