We used Rachaels excellent service before and did price around but really loved the quality of service we recieved so decided to go with her again. She did her absolute best to get us the best price,... See more
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Rachael was very helpful and gave me plenty of information to help me make the right decision for our cruise. The booking process was easy and now I can look forward to my holiday.
Rachel was superb throughout the booking and helped us with any additional details to make the trip perfect for us. Rachel provided us with additional information that would benefit our experience an... See more
Company replied
Rachel was absolutely fantastic help answer all my questions as only ever gone on a marella cruise, She answered all my questions and was so kind & polite even looking at booking more cruises with... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Rachael Cassar-Egan, BL9, Bury, United Kingdom
- 0161 8260940
4.9
Excellent
252 reviews
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I wouldn't go to any other travel agent…
I wouldn't go to any other travel agent to book my holiday, Rachael is very knowledgeable and tailored our holiday exactly how we wanted it nothing is too much trouble. Highly recommend.
January 13, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Aw thanks for taking the time to leave such a lovely review + thanks again for booking :)
A great experience from start to finish
January 13, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for taking the time to leave me a review, they really do help other customers + thanks again for booking with me :)
Nothing is too much trouble.
January 12, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for leaving a lovely review + thanks again for choosing to book with me for your next cruise :)
Extremely helpful
Extremely helpful I had so many questions and Racheal always as time. Always finding me the best offers too
January 7, 2024
Reply from Hays Travel - Rachael Cassar-Egan
Thanks for your lovely words Vicky - appreciate you taking the time to leave me a review + thank you for returning to book another cruise with me :)
AMAZING COMMUNICATION
Will always use rachael for our holiday needs! Our first cruise she was able to ensure out holiday was perfect. My daughter is autistic and rachael was able to give a clear picture of what to expect so it could prepare us. We have since booked again and the communication is amazing again. Highly recommend to anyone
November 12, 2023
Reply from Hays Travel - Rachael Cassar-Egan
What a lovely review, thank you :)
I found Rachael very informative and…
I found Rachael very informative and not pushy at all.
October 22, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Hi Trevor, thank you for taking the time to leave a lovely review for me + thanks again for booking :)
Rachael has been amazing …
Rachael has been amazing and very patient with me and has given me everything I needed for my booking.
October 20, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Hi Emma, thanks for taking the time to leave a review and for your lovely words :)
Rachael is wonderful and provided us…
Rachael is wonderful and provided us with 5star service every time. We wouldn’t go to anyone else!
October 17, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Hi Susan, thanks for booking again with me and for your lovely words :)
Rachel is exceptional and super friendly
Rachel is, without a doubt, the best travel agent I've ever booked with. She's incredibly efficient, responsive, and knowledgeable about her products. Her advice is always spot-on, and she communicates clearly. I wouldn't consider booking with anyone else for my travel needs. I highly recommend her for exceptional service.
September 26, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Hi Gill - thank you for taking the time to leave a lovely review for me and for returning to make another booking :)
Rachael goes the extra mile
Rachael is very efficient and makes the whole process seamless and shares her excellent knowledge of the various packages and promotions that are available.
August 26, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Stephanie for taking the time to leave a review - really appreciate your lovely words
:)
Reply from Hays Travel - Rachael Cassar-Egan
Hi Karen - thanks for taking the time to leave me a lovely review :)
Racheal was amazing and so quick with…
Racheal was amazing and so quick with everything
August 2, 2023
Reply from Hays Travel - Rachael Cassar-Egan
HI Natasha, thanks for your lovely review and for taking the time to leave it for me :)
Really quick response to my enquiry
Really quick response to my enquiry, very helpful and informative about our upcoming cruise!
Looking out for our next deal 🛳️🛳️🛳️
August 2, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Thank you - may the countdown commence - thanks again for booking and for taking the time to leave a review :)
Very knowledgeable and friendly and…
Very knowledgeable and friendly and efficient. Everything covered in detail. Marvellous experience!
July 25, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely feedback Mr Fryer and for taking the time to leave me a review :)
Great advice and service
July 11, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Thanks for taking the time to leave a review Caroline and for being a regular customer too :)
Rachael is my go to for holiday…
Rachael is my go to for holiday bookings. Always finds me the right holiday for us at the right price.
Super efficient.
We have booked package holidays and cruise holidays and always enjoyed both 😊
June 27, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Mel for taking the time to leave me a lovely review :)
Perfect in Every Way!
Rachael is the best! She is always willing to spend time finding the best deal or give advice regarding holidays/cruises.
She's very knowledgeable, friendly and always there if you have any questions after booking.
June 18, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Alec, lovely of you to say :)
Use Rachael Cassar-Egan for all your travel needs
We always use Rach as her service cannot be beaten and we have tried several other travel agents in the past. With Rach we always get amazing friendly service, great prices and documentation within hours. Would recommend Rach and will always use for all our travel requirements.
June 17, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely words Karen :)
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review :)
Rachael made the booking process really…
Rachael made the booking process really easy. Always a pleasure to deal with. Great deal also
May 25, 2023
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Paula for your lovely words and for taking the time to complete a review for me :)
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