Shaun, the travel advisor was friendly, knowledgeable and helpful on our visit to the store .He made suggestions which helped us to decide on our holiday destination. It was refreshing to see and exp... See more
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The staff were very helpful (as always), providing an excellent service. He remembered our preferences from a previous visit, where he found an excellent location and hotel for us, which helped choose... See more
Company replied
Once again to book our Jet2 holiday we went into Hays Travel Retford because we know we will be greeted by friendly staff. This time it was Shaun who booked the holiday for us, he kindly matched an... See more
Company replied
The process was easy from start to finish. Out travel agent Sean spent time looking for what we wanted came up with some options plus a couple of alternatives to what originally requested and sent us... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53-55 Carolgate, DN22 6BZ, Retford, United Kingdom
- 01777557033
4.9
Excellent
534 reviews
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Reply from Hays Travel - Retford
Thankyou for your comment. :) - Weronika
Samantha
Samantha, shop manager was brilliant from the moment we walked in, right through from discussing our requirements to completing our booking. Not pushed or rushed.
June 7, 2026
Reply from Hays Travel - Retford
Thankyou for your lovely comment. :) - Weronika
Came again to the Retford store to book…
Came again to the Retford store to book our next holiday.
The staff are all lovely, special mention to Shaun who is a pleasure to spend time with.
May 28, 2026
Reply from Hays Travel - Retford
Thankyou Mary, it's always lovely to see you both. -Ellie:)
The service
The service. The assistant was very friendly and she went above and beyond to help. Highly recommended
May 31, 2026
Reply from Hays Travel - Retford
Thankyou Lynne we appreciate it. -Ellie:)
Lovely young lady that attended to us
Lovely young lady that attended to us. She was very helpful nothing was to much trouble for her. Sorted our booking out with confidence.
May 29, 2026
Reply from Hays Travel - Retford
Thankyou for your comment. -Ellie:)
Stuff very helpful and knowledgeable…
Stuff very helpful and knowledgeable booking process easily done overall very good service
May 28, 2026
Reply from Hays Travel - Retford
Thankyou Louise for your feedback. -Ellie:)
2nd time we've used hays travel can't…
2nd time we've used hays travel can't fault them both times would recommend
May 23, 2026
Reply from Hays Travel - Retford
Thankyou for your comment Diane. -Ellie:)
Reply from Hays Travel - Retford
Thank you very much it was a pleasure - Sam :)
Holiday bookings
We always use Hays Travel and have done for several years. Simple easy booking process with both Ellie and Shawn who are both knowledgable, efficient and always give full details of every aspect of your holiday. Highly recommended.
May 12, 2026
Reply from Hays Travel - Retford
Thankyou Graham for your kind feedback. It is always lovely to see you both. -Ellie:)
booked a last minute holiday the lady…
booked a last minute holiday the lady was fantastic and i would highly recommend retford hayes travel.
May 6, 2026
Reply from Hays Travel - Retford
Thankyou very much for your feedback. -Ellie:)
Asked about Japan advert in windowing…
Asked about Japan advert in windowing eas explained full and professionally to is,with no pressure to buy,went away and thought about came back and booked it,great service as usual
April 30, 2026
Reply from Hays Travel - Retford
Thankyou for your comment Lynda. It was lovely to meet you both. -Ellie:)
What a lovely team!
What a lovely team! Nothing is too much trouble for them. A first-class professional and friendly service provided.
Thank you 😊
April 22, 2026
Reply from Hays Travel - Retford
Thankyou for your lovely comment. -Ellie:)
As usual the service you receive at…
As usual the service you receive at Hays Travel was impeccable. I would particularly name Ellie who dealt efficiently and pleasantly with our booking on his occasion . HIGHLY RECOMMENDED!
April 28, 2026
Reply from Hays Travel - Retford
Thankyou for your comment David. It is always lovely to see you both. -Ellie:)
Weronika was very helpful and friendly…
Weronika was very helpful and friendly . It was my first experience in arranging a family holiday for 8. She found the perfect place for us and dealt with it all efficiently
April 28, 2026
Reply from Hays Travel - Retford
Thankyou Yvonne for your lovely feedback. -Ellie:)
Reply from Hays Travel - Retford
Thankyou very much. -Ellie:)
Ellie was absolutely amazing!
Ellie was absolutely amazing for us. She helped us book the holiday of a lifetime with exactly everything we wanted! Amazing service, we will certainly be back! Thank you!❤️
April 25, 2026
Reply from Hays Travel - Retford
Thankyou Taylor for your feedback. Lovely as always to see you both. -Ellie:)
Excellent Customer Focus
Shaun listened carefully to what we were looking for and found us a super holiday. The emphasis was clearly on our wishes.
April 22, 2026
Reply from Hays Travel - Retford
Thankyou for your lovely feedback. -Ellie:)
Went in to get holiday insurance always…
Went in to get holiday insurance always use hays for this and sometimes for my holidays sam is always lovely and chatty and smiling
April 19, 2026
Reply from Hays Travel - Retford
Thankyou Tracy for your lovely feedback. -Ellie:)
Shaun was a very pleasant young man
Shaun was a very pleasant young man, & as our preferred booking had a price increase during the booking, he quickly found the same holiday, but a different date, which is acceptable to us, with a discount so he was very very professional & efficient, as has the rest of the staff at the Retford office, the staff, remember us from previous bookings & always makes us feel comfortable with our requests for our holidays, nothing is never too much. That is why we always go th the Retford branch.
April 18, 2026
Reply from Hays Travel - Retford
Thankyou for your comment. It is always lovely to see you. -Ellie:)
Always very helpful
Always very helpful. Bookings made so easy. Money exchange made simple. Very nice staff.
April 15, 2026
Reply from Hays Travel - Retford
Thankyou for your lovely feedback. -Ellie:)
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