Shaun, the travel advisor was friendly, knowledgeable and helpful on our visit to the store .He made suggestions which helped us to decide on our holiday destination. It was refreshing to see and exp... See more
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The staff were very helpful (as always), providing an excellent service. He remembered our preferences from a previous visit, where he found an excellent location and hotel for us, which helped choose... See more
Company replied
Once again to book our Jet2 holiday we went into Hays Travel Retford because we know we will be greeted by friendly staff. This time it was Shaun who booked the holiday for us, he kindly matched an... See more
Company replied
The process was easy from start to finish. Out travel agent Sean spent time looking for what we wanted came up with some options plus a couple of alternatives to what originally requested and sent us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53-55 Carolgate, DN22 6BZ, Retford, United Kingdom
- 01777557033
4.9
Excellent
534 reviews
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Ellie was very polite and professional
Ellie was very polite and professional. Whilst booking this holiday, Ellie noticed that I had made a slight mistake on a previous booking, which she promptly rectified; thus highlighting her commitment to her job.
April 11, 2026
Reply from Hays Travel - Retford
Thankyou for your comment John. It is always lovely to see you. -Ellie:)
Friendly and very helpful staff
April 10, 2026
Reply from Hays Travel - Retford
Thankyou Keith. It is always lovely to see you both. -Ellie:)
Great experience
Very pleasant experience polite staff showed us a selection of holidays and hotel types we were looking for.
April 3, 2026
Reply from Hays Travel - Retford
Thankyou for your comment. We really appreciate it -Ellie:)
Made it easy simple
Made it easy simple , told you everything you needed to know .
Weronika, was fantastic xx
March 28, 2026
Reply from Hays Travel - Retford
Thankyou for your lovely comment. -Ellie:)
Sam was very helpful
Sam was very helpful, pointed us in the right direction for our family needs
March 29, 2026
Reply from Hays Travel - Retford
Thankyou very much Paul. -Ellie:)
Samantha at retford travel agency was…
Samantha at retford travel agency was excellent. She listen to what we asked for and gave us lots of information regards our cruise . Helpful polite and always had a smile . Well done brilliant job .
March 28, 2026
Reply from Hays Travel - Retford
Thankyou Glen. It is lovely to hear your feedback. -Ellie:)
Reply from Hays Travel - Retford
Thankyou Wendy. We really appreciate it. -Ellie:)
A very helpful and pleasant experience…
A very helpful and pleasant experience also a holiday at the end of it
March 21, 2026
Reply from Hays Travel - Retford
Thankyou Norman. It is always lovely to see you. -Ellie:)
Very very straight forward and very…
Very very straight forward and very helpful person on other end of the phone
March 15, 2026
Reply from Hays Travel - Retford
Thankyou for your comment, it is much appreciated. -Ellie:)
Reply from Hays Travel - Retford
Thankyou for your lovely comment. -Ellie:)
Samantha was extremely helpful
Samantha was extremely helpful, polite and professional answering all our questions and making booking a pleasant experience
March 8, 2026
Reply from Hays Travel - Retford
Thankyou for your comment. -Ellie:)
Amazing staff
Amazing staff - Ellie and Shaun were amazing. We have an autistic daughter and have travelled for years. It was the first time it had been brought to our attention that we could book pre-bookable seats with no cost for my daughter and a companion they went the extra mile to ensure the holiday was suitable for our needs would highly recommend Retford Hays
March 5, 2026
Reply from Hays Travel - Retford
Thankyou Lydia. It was lovely to meet you all. -Ellie:)
Reply from Hays Travel - Retford
Thank you Tracey this is much appreciated - Shaun :)
Excellent experience
Excellent experience, Caroline first class, extremely helpful and went the extra mile. A great asset to the team
March 1, 2026
Reply from Hays Travel - Retford
Thankyou very much for your comment Ruth. -Ellie:)
Reply from Hays Travel - Retford
Thankyou very much. It was lovely to meet you both. -Ellie:)
Great staff.Always very helpful in dealing with the…
Always very helpful in dealing with the paperwork involved in booking a cruise. The staff are always courteous and obliging.
February 14, 2026
Reply from Hays Travel - Retford
Thankyou for your comment. It is much appreciated. -Ellie:)
The lady was welcoming,pleasant and…
The lady was welcoming,pleasant and informative
February 22, 2026
Reply from Hays Travel - Retford
Thankyou for your comment. -Ellie:)
Shaun was a great help sorted cruise…
Shaun was a great help sorted cruise flights and transfers a credit to your company
February 16, 2026
Reply from Hays Travel - Retford
Thankyou Jane for your lovely comment. -Ellie:)
60th Birthday Holiday
Once again great service, Rang on the Sunday spoke to Shaun about the booking I'd liked, and arranged to see him on the Wednesday. On arrival made welcome. Sorted the holiday out I liked and booked it all the time Shaun was double checking to make sure things were correct. He then set up on my phone the new Hays app so you can track things, make payments on your outstanding amount. Great idea and service, I must say that Hays being in Retford is a great thing both for service and convenience if you have any problems they are there to help. The Team are a credit to the company.
February 19, 2026
Reply from Hays Travel - Retford
Thanks David this is much appreciated it is always a pleasure when you come into store - Shaun :)
Reply from Hays Travel - Retford
Thankyou for your comment. -Ellie:)
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