Shaun, the travel advisor was friendly, knowledgeable and helpful on our visit to the store .He made suggestions which helped us to decide on our holiday destination. It was refreshing to see and exp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were very helpful (as always), providing an excellent service. He remembered our preferences from a previous visit, where he found an excellent location and hotel for us, which helped choose... See more
Company replied
Once again to book our Jet2 holiday we went into Hays Travel Retford because we know we will be greeted by friendly staff. This time it was Shaun who booked the holiday for us, he kindly matched an... See more
Company replied
The process was easy from start to finish. Out travel agent Sean spent time looking for what we wanted came up with some options plus a couple of alternatives to what originally requested and sent us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53-55 Carolgate, DN22 6BZ, Retford, United Kingdom
- 01777557033
4.9
Excellent
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
been here before great.
elle was very helpful because we did not know what we really wanted but with patience we got the job done.she is really good.
February 13, 2026
Reply from Hays Travel - Retford
Thankyou Nigel. It was lovely to meet you both. -Ellie:)
Once again when we visited the shop in…
Once again when we visited the shop in Retford to plan our very first cruise with Shaun .he offered his advice and knowledge making it so much easier to chose the right cruise
for us..
He was very pleasant and patient with us..hence..we booked the holiday through him..
February 6, 2026
Reply from Hays Travel - Retford
Thank you guys it is always a pleasure to see you :) - Shaun
Shaun always looks after us with…
Shaun always looks after us with patience and a smile 😊
February 12, 2026
Reply from Hays Travel - Retford
Thankyou very much Howard. -Ellie:)
Ellie was extremely helpful
Ellie was extremely helpful. Very polite and sorted my holiday very well and explained everything to do with the holiday.
January 31, 2026
Reply from Hays Travel - Retford
Thankyou very much John. -Ellie:)
Very nice person Ellie made us feel…
Very nice person Ellie made us feel relaxed and very knowledgeable on the resorts and helpful
Have already recommended to family
February 8, 2026
Reply from Hays Travel - Retford
Thankyou Neil for your comment. It was lovely to meet you both. -Ellie:)
Always a warm welcome at you're Retford…
Always a warm welcome at you're Retford branch .
February 8, 2026
Reply from Hays Travel - Retford
Thankyou Jennifer for your comment. -Ellie:)
Best Travel agents in retford
Polite courteous always helpful always looking for a great deal for you
February 7, 2026
Reply from Hays Travel - Retford
Thankyou Gillian. We are always happy to help. -Ellie:)
Very helpful assistant
Very helpful assistant, knowledgeable about resort & your products
February 1, 2026
Reply from Hays Travel - Retford
Thankyou very much for your comment. -Ellie:)
confused us a little with the deals on…
confused us a little with the deals on our cruise selection but it was not detremental.
January 31, 2026
Reply from Hays Travel - Retford
We apologise for any inconveniece Joyce. We are here if you have any questions. -Ellie:)
Excellent service from Samantha
Excellent service from Samantha, she was very informative and friendly
January 29, 2026
Reply from Hays Travel - Retford
Thank you very much Linda I am glad we could help - Shaun :)
Superb
The lady in Hays Travel Retford was very friendly & helpful to me on my request to make a booking.
January 30, 2026
Reply from Hays Travel - Retford
Thankyou very much William. -Ellie:)
Hays travel, holiday booking with ease.
Easy to book our holiday lovely friendly staff throughout the store. Shaun booked our holiday again lovely young man very helpful.
January 23, 2026
Reply from Hays Travel - Retford
Thankyou for your comment Pauline. It is always lovely to see you. -Ellie:)
Samantha at Retford travel shop was…
Samantha at Retford travel shop was amazing. Very happy, smiling always and knows her job!
Want to book fast and confidently try hays travel at Retford and ask for Samantha!
Thank you
Can’t wait for Disneyland Paris!
January 28, 2026
Reply from Hays Travel - Retford
Thankyou very much for your review. We appreciate it. -Ellie:)
Shaun was superb
Shaun was superb. He listened to us and found just what we wanted. What an excellent employee.
January 28, 2026
Reply from Hays Travel - Retford
Thank you Christine for your comment. -Ellie:)
Caring service …
Very helpful informative travel agent ..Sam ..that made whole process so easy
January 27, 2026
Reply from Hays Travel - Retford
Thankyou very much Jenny. -Ellie:)
We are taking our first cruise to…
We are taking our first cruise to Norway fjords and and Samantha helped us book it giving us a really nice cabin with balcony and queen size bed. Can’t wait to go now.
January 25, 2026
Reply from Hays Travel - Retford
Thankyou for your comment. We hope you have a lovely time. Thanks-Ellie:)
Reply from Hays Travel - Retford
Thankyou Stephen for your comment. -Ellie:)
Very helpful and friendly staff
Very helpful and friendly staff. Will definitely return for our next holiday
Booked with the help of Shaun who gave us good advice and printed out all our paperwork.
January 9, 2026
Reply from Hays Travel - Retford
Thankyou very much Mark. -Ellie:)
Helpful member of the team
The young man who dealt with our booking was friendly approachable and had a good sense of humour. As well as being knowledgeable on attending to our needs
January 11, 2026
Reply from Hays Travel - Retford
Thankyou for your lovely comment Dean. -Ellie:)
As always your staff was friendly
As always your staff was friendly, knowledgeable and easy to work with, its a pleasure to go there.
January 12, 2026
Reply from Hays Travel - Retford
Thankyou Peter. It's lovely for us to hear. Thanks-Ellie:)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.