Shaun, the travel advisor was friendly, knowledgeable and helpful on our visit to the store .He made suggestions which helped us to decide on our holiday destination. It was refreshing to see and exp... See more
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The staff were very helpful (as always), providing an excellent service. He remembered our preferences from a previous visit, where he found an excellent location and hotel for us, which helped choose... See more
Company replied
Once again to book our Jet2 holiday we went into Hays Travel Retford because we know we will be greeted by friendly staff. This time it was Shaun who booked the holiday for us, he kindly matched an... See more
Company replied
The process was easy from start to finish. Out travel agent Sean spent time looking for what we wanted came up with some options plus a couple of alternatives to what originally requested and sent us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53-55 Carolgate, DN22 6BZ, Retford, United Kingdom
- 01777557033
4.9
Excellent
534 reviews
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Excellent service and helpful advice
Excellent service and helpful advice.
Friendly and cheerful staff made the booking process a pleasure.
August 9, 2025
Reply from Hays Travel - Retford
Thankyou very much Robert:)
The staff was friendly and it did not…
The staff was friendly and it did not take very long my travel insurance to be sorted
August 10, 2025
Reply from Hays Travel - Retford
Thankyou for your comment Tracy:)
Reply from Hays Travel - Retford
Thankyou Frank for your lovely comment. -Ellie:)
Relaxed and friendly
Relaxed and friendly but very professional. Good knowledge. Very helpful staff.
August 2, 2025
Reply from Hays Travel - Retford
Thankyou very much for your comment. -Ellie:)
Catherine of Retford office was brilliant
Catherine of Retford office spent time and offered good suggestions as her knowledge of our destination was very useful. She worked hard to find exactly the holiday which suited 6 of us ranging in age from 8 to 71. I was happy to book with her and an looking forward to a great holiday.
August 3, 2025
Reply from Hays Travel - Retford
Thankyou for your comment Lynn. We hope you have a lovely time. -Ellie:)
Very helpful and great customer skills
Very helpful and great customer skills. Thank you Shaun.
August 3, 2025
Reply from Hays Travel - Retford
Thankyou very much for your comment Robert. -Ellie:)
The travel agent matched the quote I…
The travel agent matched the quote I gave her and she booked it straight away. It saved me the hassle of doing it online ! I would highly recommend Hays Travel
July 25, 2025
Reply from Hays Travel - Retford
Thankyou for your lovely comment Brenda. -Ellie:)
Reply from Hays Travel - Retford
Thankyou very much. -Ellie:)
Heather is a star
Heather at Hays in Retford was excellent as ever. She always listens to what we want in our priorities and then delivers some options of which there is always one that we take.
July 27, 2025
Reply from Hays Travel - Retford
Thankyou Keith for your lovely comment. -Ellie:)
Alway get excellent service.
Alway get excellent service.
The whole team in Retford Hays are friendly very helpful and professional at the same time.
July 24, 2025
Reply from Hays Travel - Retford
Thankyou Aileen for your comment. -Ellie:)
Shaun was exceptionally helpful
Shaun was exceptionally helpful, pleasant and good humoured.
July 20, 2025
Reply from Hays Travel - Retford
Thankyou for your lovely comment. -Ellie:)
Weronika
Weronika, from the Retford branch was wonderful when booking my trip. She could not have done more to make it exciting and seamless, thank you :)
July 13, 2025
Reply from Hays Travel - Retford
Thankyou very much Helen, we are always happy to help.
-Ellie:)
We went in not having a clue Shaun soon…
We went in not having a clue Shaun soon put us at ease and delt with our enquiry swiftly and efficiently we booked our first cruise of our 30th anniversary very pleased.
July 17, 2025
Reply from Hays Travel - Retford
Im Glad i could help it was very nice to meet you both - Shaun :)
We are 2 people related by marriage…
We are 2 people related by marriage from the instance we entered the shop in retford Town the staff member (samantha) was helpful and patient throughout the booking process. We could not commit to a booking due to speaking to other party members.
When I returned to make the booking a few hours later again Samantha was more than helpfull providing me with all my paperwork and answered all my questions
July 10, 2025
Reply from Hays Travel - Retford
Thankyou for your comment Kim. -Ellie:)
Well done Elie
Ellie was brilliant we must of asked to look at 20 holidays because me and my partner are taking my sons family and grandchildren with us so the holiday had to have something for us all to do and she always got the best price for us to help with the cost she was kind and brilliant at her job well done Ellie for finding our holiday for next year
July 9, 2025
Reply from Hays Travel - Retford
Thankyou very much Karen. It was lovely to meet you both. -Ellie:)
The lady who served us Weronika was…
The lady who served us Weronika was very patient and concise. Nothing was too much trouble. Thank you!
July 6, 2025
Reply from Hays Travel - Retford
Thankyou for your lovely comment. -Ellie:)
Lovely lady at Retford office looked…
Lovely lady at Retford office looked after me no hassle got everything sorted made me feel comfortable
June 28, 2025
Reply from Hays Travel - Retford
Thankyou very much Margaret. -Ellie:)
Sean's technical competence made a…
Sean's technical competence made a difficult experience (not his fault) acceptable. He is a top ambassador for Hays.
July 3, 2025
Reply from Hays Travel - Retford
Thankyou for your comment. I'm glad we were able to help you. -Ellie:)
Ellie couldn’t have been more helpful…
Ellie couldn’t have been more helpful excellent service
July 5, 2025
Reply from Hays Travel - Retford
Thankyou very much Carol. Hope to see you again soon. -Ellie:)
Sam and the rest of the staff are …
Sam and the rest of the staff are brilliant no problem booking a holiday thanks
July 4, 2025
Reply from Hays Travel - Retford
Thankyou very much for your comment. -Ellie:)
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