Hays Travel - Ringwood Reviews 

569
TrustScore 5 out of 5

4.9

31a Southampton Road, BH24 1HB Ringwood, GB


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Rated 5 out of 5 stars

Good welcome on entering the shop. Sophie was extremely helpful in explaining so much about cruises and given two elderly persons time and space. I didn’t feel under any pressure to book and appreciat... See more

Company replied

Rated 5 out of 5 stars

Always use Hays Ringwood for our hols even my dog Ted likes it, gets a fuss each time. Staff great, this time Sophie, very patient as I turned up with 15 gift cards from my recent wedding, she had to... See more

Company replied

Rated 5 out of 5 stars

Personally I would rather talk to a real person than a robot. Talking to the travel advisor at Hays Travel in Ringwood was a ver pleasurable experience. I was dealt with in a very professional an... See more

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Rated 5 out of 5 stars

Sophie was as professional as ever and sorted out the 2 cabins we wanted on Iona. She knew who we were without asking and completed the paperwork promptly. Confirmation emails arrived from P & O the s... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 31a Southampton Road, BH24 1HB, Ringwood, United Kingdom

  • 01425 479022

4.9

Excellent

TrustScore 5 out of 5

569 reviews

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4.9

All reviews

(569)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Really friendly and really helpful

Really friendly and really helpful

July 7, 2025
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Reply from Hays Travel - Ringwood

Thank you so much for your positive feedback! We really appreciate when customers take time to review our service! We look forward to seeing you in store again soon :)

Rated 5 out of 5 stars

Sophie at the Ringwood branch was very…

Sophie at the Ringwood branch was very efficient and sorted everything for me.

July 1, 2025
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Reply from Hays Travel - Ringwood

Thank you for your lovely feedback. It was a pleasure helping you book your holiday. We look forward to seeing you again soon :)

Rated 5 out of 5 stars
Hays Travel - Ringwood logo

Reply from Hays Travel - Ringwood

Thank you for your review & feedback! I am so pleased I was able to get you booked on a fabulous holiday!
Jo - Manager, Ringwood Branch

Rated 5 out of 5 stars

Satisfied customer

Kate, your holiday rep was very welcoming helpful and catered for all our needs, very informative and all done politely most importantly with a smile. Great job 👏

July 6, 2025
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Reply from Hays Travel - Ringwood

Thank you very much for your feedback & review of your service from Katie - I am so pleased she was able to help you out! We look forward to seeing you again soon!
Jo - Manager, Ringwood Branch

Rated 5 out of 5 stars

Jo was amazing

Jo was amazing ! I felt so bad for her as as we were constantly changing our minds group of 8 ladies traveling all wanting diff places and type of hotel she found lots of diff options and we all managed to agree on one and booked it there and then 🩷

July 5, 2025
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Reply from Hays Travel - Ringwood

Ah, I am so pleased we were able to find something to suit you all - it was a pleasure to see you in branch & we look forward to seeing you again soon!
Jo - Manager, Ringwood Branch

Rated 5 out of 5 stars

First booking

Caitlin was really helpful, we were booking our first cruise, she was knowledgeable and friendly.

July 2, 2025
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Reply from Hays Travel - Ringwood

Thank you so much for your comment, it was an absolute pleasure booking this holiday up for you. I look forward to speaking to you again soon :)

Rated 5 out of 5 stars

I applaud the pleasant, helpful, and understanding Staff

I applaud the staff at my local Hays Travel, I wasn’t purposely being awkward but for sentimental reasons I knew what I wanted. Even after 2 visits and my giving them a ring all within an hour they were pleasant, helpful, understanding and regarding my needs.
Last year after my husband died and I had to cancel our trip I received the same, their pleasant, helpfulness and understanding. I wouldn’t go anywhere else when booking a trip.

June 21, 2025
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Reply from Hays Travel - Ringwood

Thank you for your lovely words & feedback! I am so pleased we were able to sort your request & get you booked up for your next trip. It is always a pleasure to see you in branch & help with your enquiries!
Jo - Manager, Ringwood Branch

Rated 5 out of 5 stars

Expert handling of a winter holiday booking

Hays Travel in Ringwood's well-organised office, and very welcoming member of staff, dealt with our enquiry most efficiently. The nature of our apirations were very quickly identified and a comprehensive solution found in the most re-assuring manner.
We feel sure our next winter break will now prove to be as well-planned and relaxing as we could hope for.

June 25, 2025
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Reply from Hays Travel - Ringwood

Good Afternoon, thank you for taking the time to leave us such a lovely review. I am so glad I was able to help get your winter holiday booked, and I am sure you will have a lovely time. We look forward to seeing you in store again soon! Thanks, Sophie :)

Rated 5 out of 5 stars

Brilliant service

Brilliant service

June 24, 2025
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Reply from Hays Travel - Ringwood

I am so pleased that we were able to sort this trip out for you. Thank you for taking the time to leave this feedback - we really appreciate it! :) - Caitlin

Rated 5 out of 5 stars

The lovely lady that dealt with me took…

The lovely lady that dealt with me took all the stresses away from me, I gave her the ref number and room prices we were happy with and she did all the booking for me.

June 18, 2025
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Reply from Hays Travel - Ringwood

I am so pleased that Caitlin was able to get you sorted with your trip! Thank you for taking time to leave this feedback - we really appreciate it!
Jo - Manager, Ringwood Branch

Rated 5 out of 5 stars

Caitlin was just great

Caitlin was just great. Very pleasant to talk to, very knowledgeable and thoroughly professional. She is not ‘pushy’ - I like that a lot.

June 15, 2025
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Reply from Hays Travel - Ringwood

Thank you so much for your kind comment. It is always appreciated when customers leave us lovely reviews. It was a pleasure booking this holiday up for you and I look forward to welcoming you back into store again soon- Caitlin :)

Rated 5 out of 5 stars

Great

Lovely people and very professional!

June 4, 2025
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Reply from Hays Travel - Ringwood

Thank you for your lovely comment, it was an absolute pleasure booking this holiday up for you, and we look forward to seeing you in store again soon!!

Rated 5 out of 5 stars

Excellent service

Caitlin was very diligent, polite and helpful.

June 12, 2025
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Reply from Hays Travel - Ringwood

Thank you so much for your kind comment! It was a pleasure booking this holiday up for you. And I can't wait to welcome you into store again soon :) - Caitlin

Rated 5 out of 5 stars

Cruise

Katie Maidment was very helpful organising my insurance very promptly

June 6, 2025
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Reply from Hays Travel - Ringwood

Thank you for your lovely feedback - I will be sure to pass this on to Katie!
Jo - Manager, Ringwood Branch

Rated 5 out of 5 stars

Quick efficient booking.

Quick efficient booking, very professionally handled. Very pleased.

June 4, 2025
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Reply from Hays Travel - Ringwood

Thank you so much for your very positive feedback! We really do appreciate when customers take time out to leave their reviews. We look forward to seeing you in branch again very soon!
Jo - Manager, Ringwood Branch

Rated 5 out of 5 stars

Very friendly and competant advisor

Very friendly and competant advisor. Listened to what we wanted. Very patient. Made all the bookings and looked for most convenient options and was very efficient w.r.t making our reservations and communicating with us.

May 20, 2025
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Reply from Hays Travel - Ringwood

Thank you for your kind comment- it was a pleasure booking this holiday up for you, and we look forward to welcoming you back into store soon! :) - Caitlin

Rated 5 out of 5 stars

Excellent service booking a cruise

We booked our first ever cruise to the Norwegian Fjords. Initially we spoke to Linda via the phone who gave us the best advice we needed to make a decision, on the day we were greeted by Katie, she helped us along with her colleagues (sorry don’t know there names) to book our cruise. Everyone from start to finish was exceptionally helpful & friendly , normally we book our holidays online, actually booking it in the travel agents was quite refreshing getting the advice and help we needed and no cost difference. Will definitely speak to hays travel Ringwood when we look to book our next holiday, highly recommend.

May 25, 2025
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Reply from Hays Travel - Ringwood

Hi Jamie, thank you for your lovely review. It was a pleasure dealing with your booking and we hope you have a lovely cruise- Linda :)

Rated 5 out of 5 stars

What an amazing

What an amazing , easy and detailed experience . Friendly staff , extremely helpful and we sure will use Hays travel again . Jo was professional and caring .

May 10, 2025
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Reply from Hays Travel - Ringwood

Thank you so much for this lovely review! It means a lot when customers take time to leave feedback! We would love to help you with your future plans!
Jo - Manager, Ringwood Branch

Rated 5 out of 5 stars

Quick service

Quick service. Listened to what we were looking for and gave us options to consider, once we had decided it was easy to book and now look forward to our holiday

May 16, 2025
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Reply from Hays Travel - Ringwood

Thank you for your kind comment. It was a pleasure booking this holiday up for you- and we look forward to welcoming you back into our store soon :) - Caitlin

Rated 5 out of 5 stars

Very helpful lady.

Saw Linda yesterday regarding having to change my cruise booking from August this year to next July as my dog has been diagnosed with an incurable brain condition. She couldn't have been more helpful. I was worried I couldn't change it but was done with ease, and what was already a stressful day was made a lot easier thanks to Linda.

May 13, 2025
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Reply from Hays Travel - Ringwood

Hi Nikki, Thank you for your kind comment. It was a pleasure to help you to change your holiday over, and we look forward to welcoming you back into store soon! :)

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