Hays Travel - Rochdale Reviews 

1,070
TrustScore 5 out of 5

5.0

25/27 Yorkshire Street, OL16 1YL Rochdale, GB


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Rated 5 out of 5 stars

We knew nothing at all about going on a cruise. Kim was very patient and explained to us about the different cruise liners, their destinations and the various ports of call. Having chosen a cruise, s... See more

Company replied

Rated 5 out of 5 stars

Very helpful travel consultant and Hays manager Kim, who contact a travel company I had used and just returned from a river cruise and signed up on the ship for a cruise in 2027. They got the discount... See more

Company replied

Rated 5 out of 5 stars

Speaking with a person in the flesh... We went into the Rochdale Branch of Hays Travel and spoke to Evie, who we always like her to help us with our holidays. After having seen another holiday on the... See more

Company replied

Rated 5 out of 5 stars

Evie was very knowledgeable and extremely helpful in helping me book a surprise trip for my husband. She made it all so easy even though I have never booked a trip on my own before.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 25/27 Yorkshire Street, OL16 1YL, Rochdale, United Kingdom

  • 01706 488650

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,070)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Very reassuring experience

The staff in particular as they are very keen, make time for you, and very happy to help in a professional manner.

February 1, 2026
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Reply from Hays Travel - Rochdale

Thank you for choosing to book with us. Have a wonderful holiday

Rated 5 out of 5 stars

Really good experience with Hays…

Really good experience with Hays Travel, Amy whom we dealt with was very helpful and interested in what we said. She even rang us later with some extra information. Will definitely use them again.

February 1, 2026
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Reply from Hays Travel - Rochdale

Thank you so mush for this. I will of course pass your lovely comments to Amy. Thank you for booking

Rated 5 out of 5 stars

Service Exellent ,went over and above…

Service Exellent ,went over and above to make our visit very pleasant.

January 27, 2026
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Reply from Hays Travel - Rochdale

Thank you so much for taking the time to write this and for booking with us in Rochdale

Rated 5 out of 5 stars

A very good experience

Freya was very patient and very informative with all aspects of what I was requiring … my booking was completed on line however I did go down to the branch and Freya advised to to have a think about my options an come back to her. I did and managed to book my holiday . She was prompt and very professional throughout my experience.

January 29, 2026
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Reply from Hays Travel - Rochdale

Thankyou for booking :)

Rated 5 out of 5 stars

We always book via Hays…

We came into the shopt to pay our balance on our 2026 holiday in May. Whilst we were in, we spotted a Fred Olson cruise for May 27 which covered our interests. We have t been with Fred Olson before, but have cruised with several cruise lines before. We haven't done a sea cruise since lockdown because we were put off by the larger ships. Our advisor got us all the information. Prices and cabin prices to take away.We returned 3 days later to book it because she was able to reassure us and found a good price for the holiday.. This is why we always book via Hays

January 26, 2026
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Reply from Hays Travel - Rochdale

Thank you so much for trusting us with another lovely trip.

Rated 5 out of 5 stars

Florida 2029

Spent a few weeks asking several questions and Ella was amazing she answered everything and was very patient with me asking so much! She’s helped us find the perfect Disney deal for 2029 and we’re so excited. She’s gone above and beyond to help us, Thankyou so much.

January 20, 2026
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Reply from Hays Travel - Rochdale

thankyou for booking with us :)

Rated 5 out of 5 stars

Very friendly and brilliant reception.

Very friendly and brilliant reception.
Knew exactly what I wanted for my holiday. Explained everything perfectly so I understood what I was getting for my money.
Would definitely book another holiday with them.

January 25, 2026
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Reply from Hays Travel - Rochdale

Thank you so much for choosing us to book your trip

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic service from Evie and…


⭐️⭐️⭐️⭐️⭐️ Fantastic service from Evie and the team at Hays Travel Rochdale!

Evie has been incredibly helpful from the moment I sent my enquiry. She responded straight away, looked for alternative breaks when the dates I wanted weren’t available, and was endlessly patient with my many changes of mind!
Thanks to her support, I was able to book with confidence and now have all the information I need.

The whole team at Hays Rochdale are so welcoming, and I know that if I have any further questions, their expertise and knowledge will guide me through anything.

Highly recommended!

January 25, 2026
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Reply from Hays Travel - Rochdale

Thank you so much for leaving such a lovely review, so glad we could help

Rated 5 out of 5 stars

The really helpful young lady who…

The really helpful young lady who helped us find a perfect holiday for my 70th birthday

January 24, 2026
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Reply from Hays Travel - Rochdale

Thank you so much for choosing us to book your holiday

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Went out of their way to find the best holiday at the best price for us.

January 16, 2026
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Reply from Hays Travel - Rochdale

Thank you for choosing to book with us and for sharing your experience

Rated 5 out of 5 stars

Trip to Pathos

Went into the shop in Rochdale to book a holiday, we saw a young lady called Ella. We told her where we wanted to go and and idea of the hotel, she had a look for us and asked us about what type of board we wanted , we decided on all inclusive she then showed us the room choices , at all times it was our decision we never felt pressured at any time to settle for something we didn't want. Ella was very professional and helpful at all times, we will definitely use that branch again and the same travel consultant again

January 11, 2026
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Reply from Hays Travel - Rochdale

Thank you so much for this lovely review. So glad we could help

Rated 5 out of 5 stars

Amy was brilliant

Amy was brilliant. She worked extremely hard to find the holiday we wanted. She even called us out of hours to check a couple of details. She went over and above and Hays are very lucky to have her.

January 12, 2026
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Reply from Hays Travel - Rochdale

Thank you for your review, we are happy you were pleased with our service! :)

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