We return to our local Hays branch in Royton every time we book our holidays. The staff are always super helpful, patient, and great at finding just what we're looking for. This year was no exception... See more
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The whole booking experience was just right. The advisor was knowledgeable, answered all our questions, was easy to talk to and very efficient. Couldn’t ask for anything more for our first experience... See more
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I called in on the off chance to enquire about a city break to Venice. I got a first class service and Courtney took the time to go through the options after my very specific requests! Gave me two opt... See more
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We went into Hayes Travel knowing we wanted a winter sun holiday but didn’t know where we wanted to go. Katie at the Royton branch was extremely patient, came up with different ideas, and we came away... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 The Royton Centre, OL2 5PT, Royton, United Kingdom
- 01614645558
5.0
Excellent
1K reviews
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Very patient travel agent Courtney
Very patient travel agent Courtney. She got us everything we needed for our group mini break
April 28, 2026
Reply from Hays Travel - Royton
Thank you for taking the time to leave us feedback. We're happy Courtney could provide everything you needed for your holiday.
I always feel comfortable wheni visit…
I always feel comfortable wheni visit your store knowing that your staff take care of everything when booking my holiday as I am not good with the Internet
April 30, 2026
Reply from Hays Travel - Royton
We appreciate you sharing your experience. We're happy you feel comfortable in our store, and that our staff can assist you with your holiday booking needs.
Reply from Hays Travel - Royton
We appreciate you booking with us, and we're so happy to hear you received good service from our patient staff!
Freya was excellent to deal with she…
Freya was excellent to deal with she took time to find what I wanted. Was very pleasant, and gave good advice,
Will definitely use you again
April 30, 2026
Reply from Hays Travel - Royton
We appreciate you sharing your experience. We're so happy to hear that we were able to assist you and meet your needs. We look forward to helping you again.
Reply from Hays Travel - Royton
We appreciate your kind words!
Katie worked really hard to find a…
Katie worked really hard to find a holiday to suit our needs.
It seems difficult to book anything for customers requiring accessible facilities.
April 28, 2026
Reply from Hays Travel - Royton
We appreciate your feedback and are glad we could assist with your holiday plans. We recognize the challenges of finding accessible accommodations and aim to improve this experience for our customers.
Reply from Hays Travel - Royton
We appreciate your kind words! We are so happy to hear that our staff member was very helpful and did everything for you.
Reply from Hays Travel - Royton
We appreciate you taking the time to share your experience, and we are so happy to hear our staff was helpful to you.
Great service
Great service.
The lady Katie booking our holiday knew everything as she had been to Thailand so had great recommendations.
The price was very reasonable and cannot fault the service.
April 12, 2026
Reply from Hays Travel - Royton
We appreciate you sharing your experience. We're so happy to hear that you found the recommendations helpful and the price reasonable. Thank you for your positive feedback!
Reply from Hays Travel - Royton
We appreciate you taking the time to share your experience, and we are so happy to hear our staff was helpful to you.
Going The Extra Mile
Yet again Emma listened and helped me have a good experience whilst I selected and booked my holiday. It was was a very cold, wet and miserable day when I went in and she even gave me a hot drink to help me warm up.
April 18, 2026
Reply from Hays Travel - Royton
We're happy to hear that you had a good experience booking your holiday. We appreciate your kind words, and we're so glad we could help you warm up on such a cold day.
Katie Hewitt Royton branch made it…
Katie Hewitt Royton branch made it great like always.
April 17, 2026
Reply from Hays Travel - Royton
We appreciate you sharing your experience with us, and we're so happy to hear that we consistently made it great for you.
Full information given & easy to book
April 17, 2026
Reply from Hays Travel - Royton
We appreciate your feedback and are so happy it was easy to book and that you received full information.
Fabulous friendly very helpful staff…
Fabulous friendly very helpful staff and lovely warm environment
March 31, 2026
Reply from Hays Travel - Royton
We're so happy to hear that you found our staff fabulous and helpful and that you enjoyed the warm environment!
Fantastic service yet again
Christina was fantastic as usual getting us a great deal for half term and a fantastic hotel great service throughout nothing is to much trouble
Thanks again
April 14, 2026
Reply from Hays Travel - Royton
We appreciate your lovely review! We are so happy to hear that you consistently receive great deals and service. It is always our pleasure to assist you.
Fabulous staff great knowledge about…
Fabulous staff great knowledge about lots of places highly recommend thanks
April 9, 2026
Reply from Hays Travel - Royton
We appreciate your high recommendation and are so happy to hear you found our staff knowledgeable and helpful in planning your travels.
Excellent once again
April 2, 2026
Reply from Hays Travel - Royton
We appreciate your kind words! We are so glad that you found our service helpful and informative when you booked with us.
Courtney was amazing sufficient and…
Courtney was amazing sufficient and fast.she had all the info correct and did not waste no time.explained clearly and got my best deal for me.will defo recommended to all my family and others.
Thanks Courtney and hays travel
March 25, 2026
Reply from Hays Travel - Royton
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found our service helpful, efficient, and fast. Thank you for your recommendation!
Very pleasant Christina was more than…
Very pleasant Christina was more than helpful. Whent the xtra mile book with Hays always all the staff great
March 25, 2026
Reply from Hays Travel - Royton
We appreciate you taking the time to leave us such a complimentary review! It's wonderful to hear that our team was so helpful and made your booking experience great.
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