Hays Travel - Royton Reviews 

1,222
TrustScore 5 out of 5

5.0

1 The Royton Centre, OL2 5PT Royton, GB


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Rated 5 out of 5 stars

I have used Hays travel in royton quite a few times to book holidays. The staff always extremely helpful with trying to make your holiday tailored to your needs whether it’s changing flights or hotels... See more

Rated 5 out of 5 stars

We return to our local Hays branch in Royton every time we book our holidays. The staff are always super helpful, patient, and great at finding just what we're looking for. This year was no exception... See more

Company replied

Rated 5 out of 5 stars

I called in on the off chance to enquire about a city break to Venice. I got a first class service and Courtney took the time to go through the options after my very specific requests! Gave me two opt... See more

Company replied

Rated 5 out of 5 stars

The whole booking experience was just right. The advisor was knowledgeable, answered all our questions, was easy to talk to and very efficient. Couldn’t ask for anything more for our first experience... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 1 The Royton Centre, OL2 5PT, Royton, United Kingdom

  • 01614645558

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,222)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Courtney was amazing sufficient and…

Courtney was amazing sufficient and fast.she had all the info correct and did not waste no time.explained clearly and got my best deal for me.will defo recommended to all my family and others.
Thanks Courtney and hays travel

March 25, 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found our service helpful, efficient, and fast. Thank you for your recommendation!

Rated 5 out of 5 stars

Very pleasant Christina was more than…

Very pleasant Christina was more than helpful. Whent the xtra mile book with Hays always all the staff great

March 25, 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave us such a complimentary review! It's wonderful to hear that our team was so helpful and made your booking experience great.

Rated 5 out of 5 stars

School holidays

We popped in to look for a short break in the school summer hols we spoke to Katie who not only found us a good holiday but also at the right price and flights where just what we wanted she was pleasant, very helpful and professional.

April 1, 2026
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Reply from Hays Travel - Royton

We appreciate your wonderful feedback. We are so happy we could find you a good holiday at the right price with flights that suited your needs. Thank you for booking with us.

Rated 5 out of 5 stars

Very Helpful

The travel agents did their utmost to try to get us on the cruise we wanted, looking at all options.

March 25, 2026
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Reply from Hays Travel - Royton

We're happy to hear that our travel agents worked hard to explore all possibilities to get you on your desired cruise. Thank you for your positive feedback!

Rated 5 out of 5 stars

Fourth holiday since I retired

Booked holiday I wanted very easily and quickly. I just wanted a 10 day break in Majorca

March 18, 2026
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Reply from Hays Travel - Royton

We're happy to hear that you booked your Majorca holiday easily and quickly. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Help taking mobility scooter

I always book my holidays with hays royton.All the staff are brilliant and helped me sort out taking my husbands scooter on holiday .They also helped when l wanted to change a cruise that l had booked and found me an alternative

March 17, 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave us a review. We're so happy to hear that our team could assist with your holiday and cruise changes.

Rated 5 out of 5 stars

Hays travel royton Oldham all staff…

Hays travel royton Oldham all staff really helpful and experienced have been going there for years and will continue to go there Andy royton

February 8, 2026
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Reply from Hays Travel - Royton

We appreciate your continued loyalty and are so happy to hear that our team is helpful and knowledgeable. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Friendly and helpful staff

Friendly, knowledgeable staff and helpful advice.

March 22, 2026
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Reply from Hays Travel - Royton

We appreciate your positive feedback regarding our team's friendly service, expertise, and valuable guidance. Thank you for sharing.

Rated 5 out of 5 stars

Always do there upmost to get the…

Always do there upmost to get the vacation you want nothing is anything I can say only all staff are amazing

March 22, 2026
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Reply from Hays Travel - Royton

We appreciate you sharing your experience. We're so happy to hear that our team goes above and beyond to help you create your perfect vacation.

Rated 5 out of 5 stars

very helpful

very helpful

March 21, 2026
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Reply from Hays Travel - Royton

We appreciate your positive feedback

Rated 5 out of 5 stars

The staff are always very pleasant and…

The staff are always very pleasant and welcoming when entering the store. I have been very satisfied with the information and knowledge given by the sales staff; there is never any pressure selling, just honest advise.

March 12, 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to share your experience. We're so happy to hear that our team is pleasant, welcoming and provides helpful information without pressure.

Rated 5 out of 5 stars

Lovely helpful staff

I went in-store to look at holidays for Amsterdam. A lovely member of staff helped me to find a hotel in the location we wanted, and booed the flights, she explained everything and broke it down as I've not been on holiday in years, so it as totally changed and I wasn't sure what to do.

March 3, 2026
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Reply from Hays Travel - Royton

We're happy to hear that a staff member provided such helpful assistance in planning your Amsterdam holiday. It's great they were able to explain everything clearly and find the perfect hotel and flights for you. Thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent service as always from Bev at…

Excellent service as always from Bev at Hayes Royton. She goes above and beyond to find our perfect holiday.

March 10, 2026
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Reply from Hays Travel - Royton

We appreciate your kind words! We're so glad we could provide excellent service and find your perfect holiday. Thank you for your review.

Rated 5 out of 5 stars

Katie was so lovely she really helped…

Katie was so lovely she really helped us get the perfect deal for our holiday. She was also so patient with us as we had a few enquiry’s.

March 1, 2026
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Reply from Hays Travel - Royton

We're so glad to hear that you found the perfect holiday deal! We appreciate your kind words and that Katie was patient with your inquiries.

Rated 5 out of 5 stars

Katie was helpful

Katie was helpful. She explained what she was doing and why she was doing it . She tried various airlines and airports for us. She understood what we were looking for and made suggestions when we said we were going to be at the hotel with family.

March 6, 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our team member was helpful in understanding your needs and providing suitable suggestions.

Rated 5 out of 5 stars

Booking a short trip to naples

Emma the young assistant who dealt with me was very professional polite and had a very cheerful attitude, even though I had gone into the branch with the holiday I wanted ,Emma double checked and found a better deal, and went through the booking process explaining everything, which I was more than happy with.

February 26, 2026
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Reply from Hays Travel - Royton

We're happy to hear that the assistant was professional and helpful. We appreciate your feedback about your booking experience and are so glad we could find you a better deal!

Rated 5 out of 5 stars

We specifically sought out Christina to…

We specifically sought out Christina to book this years holiday as she has booked our last four and as always she came up trumps, Christina is very helpful, knowledgeable, and friendly, and it has always been a pleasure to book with her, we have full confidence in having a positive experience and understanding of our requirements with Christina, she has always been passionate in getting us a good deal, and is genuinely pleased when we tell her how much we’ve enjoyed our holidays, we can’t praise her enough!

March 3, 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to leave such a complimentary review! It's wonderful to hear that you've consistently had positive experiences. We're happy to know that our team member's knowledge and passion have ensured you receive great deals and enjoyable holidays.

Rated 5 out of 5 stars

I have booked with Hays Travel…because they are the best

I have booked with Hays Travel everytime I go abroad and I would not go with any other travel agent because the service and offers are second to none . The staff are very helpful and attentive nothing is to much trouble to get you the holiday of your dreams . I would like to thank Bev for all your help it is always a pleasure to book with you an outstanding travel agent.

March 3, 2026
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Reply from Hays Travel - Royton

We appreciate you taking the time to share your kind words. We're happy to hear that our team consistently provides you with outstanding service and helps you plan your dream vacations.

Rated 5 out of 5 stars

Katie

Katie, as always amazing and informative. Booked yet another holiday. Thank you

March 3, 2026
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Reply from Hays Travel - Royton

We appreciate your continued trust in us for your holiday bookings. We are so glad we could provide you with amazing and informative service once again.

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