I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have d... See more
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Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the thing... See more
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Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set o... See more
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Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information. Spoke with Jody regarding our choice and took very helpful advice based on feedback and local kno... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Market Mall, CV21 2JR, Rugby, United Kingdom
- 01788296473
4.9
Excellent
512 reviews
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This is my go to Travel Agent
This is my go to Travel Agent. Two holidays a year. Restricted budget. And yet I am always dealt with the utmost courtesy and help. Booked for September 2026. I am already booked for May 2026. I am always welcomed by the whole team. No question is too trivial. I was able to secure my first choice and my special requests were passed to Sheerings. I need a walk in shower. I know that I can rely on my needs being met. Nothing is too much trouble and I enjoy sharing my excitement and relaying my adventures. Always feel that they are interested. Thank you.
September 27, 2025
Reply from Hays Travel - Rugby
Thank you for your lovely feedback. We're so happy to be able to book your your next trip away and always look forward to hearing your stories from your adventures. We look forward to seeing you in store again soon.
Cameron
We found the experience great,he guided…
We found the experience great,he guided us through our options,found what we were after,and advised us of a great deal,very pleased
September 24, 2025
Reply from Hays Travel - Rugby
Thank you for your kind comments. I'm happy I was able to help you book your next holiday and look forward to seeing you in store again soon.
Cameron
Very pleasant staff did everything for…
Very pleasant staff did everything for me so stressless
September 20, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words.
Michelle
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
Got to what we ate looking for quick…
Got to what we ate looking for quick and easy. The advisor was extremely knowledgeable, just brilliant.
September 11, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind feedback and I hope you have a lovely holiday.
Cameron
Second holiday booked with them this…
Second holiday booked with them this year, staff brilliant, informative, helpful
September 14, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind feedback. We look forward to seeing you in store again soon.
Michelle
Cameron was quick and helpful
Cameron was quick and helpful - prompt with emails and booked quickly / thank you Cameron
September 12, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind words. I look forward to chatting to you again soon.
Cameron
Efficient friendly service
I was able to make a booking quickly because of the excellent team work by the friendly staff!
Stacey was calm ,patient and efficient !
When I discovered a mistake by Wendy Wu in their paperwork Cameron intervened and corrected it very rapidly.
It's a pleasure doing business with this office !
September 3, 2025
Reply from Hays Travel - Rugby
We are so happy to hear about your experience with us. We're so happy that we were able to help you book your next trip and look forward to seeing you again soon.
Stacey
The team at Rugby are just fantastic…
The team at Rugby are just fantastic and engaging and always happy to work with us to choose our perfect holiday destination
September 7, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind feedback. We look forward to seeing you again soon.
Jody
Reply from Hays Travel - Rugby
Thank you for your kind words, Yuliya
Reply from Hays Travel - Rugby
Thank you for your kind words.
Jody
Reply from Hays Travel - Rugby
Thank you for your kind comments,Jody
Reply from Hays Travel - Rugby
Thank you for your kind comments, Cameron
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
Michelle was very helpful and friendly.
Michelle was very helpful and friendly. Just should have put extra discount code on my holidays would saved me ,£100 with code NOTHINGBEATS50 Very disappointed Hopefully she can change this for me please.put me off going back to Hays. Always go to proper agency to keep them from being closed down? I usually book with Hays but am not happy this time? Put me off as I have always had a good deal? Won't be using the company again and could have got cheaper I Tui
August 27, 2025
Reply from Hays Travel - Rugby
Hi,
We do apologise that you feel this way. When we booked the holiday, we did try and give you the best price we could. Hopefully, you can trust us again with future holidays and look forward to seeing you in store again soon.
Michelle
Great service and lots of choice
Had a few ideas but weren't sure what to go for. We were offered a range of choices that fit and are now excited to be booked to go to Rome. Especially like the ways we were able to savings by being flexible about where we booked. Lots of great advice about local transport options and costs to expect out there (tourist tax, food prices etc) so feel prepared. Can't wait!
August 19, 2025
Reply from Hays Travel - Rugby
Thank you for your kind feedback. I'm so glad I was able to help you with your holiday to Rome. I look forward to seeing you in store again soon.
Cameron
Great service from Cameron
Great service from Cameron. Really understood our requirements for a complicated trip to the Canadian Rockies and found us exactly what we wanted!
August 17, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words. I'm so happy I was able to help you book your Canada trip for next year and I look forward to seeing you guys again soon!
Cameron
Always use Hays Travel in Rugby
Always use Hays Travel in Rugby. The personal touch from all the staff. They can answer all your questions and give you the best advice .
August 10, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind feedback. I'm so happy I was able to help you book your next cruise with us and look forward to seeing you in store again soon.
Michelle
Reply from Hays Travel - Rugby
Thank you for your kind comments, Jody
Reply from Hays Travel - Rugby
Thank you for your kind words.
Jody
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