Hays Travel - Salford Reviews 

1,139
TrustScore 5 out of 5

4.9

20 Briar Hill Way, Salford Shopping City, M6 5FD Salford, GB


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Rated 5 out of 5 stars

We have used Hays Travel Salford previously and as with the other occasions we were looked after really well. All the staff we have dealt with have been very efficient and this occasion was no differe... See more

Company replied

Rated 5 out of 5 stars

The staff at hays travel Salford are absolutely brilliant. Always on hand if you need them or worried about anything to do with your holiday and make me feel warm and welcome and put your mind at ease... See more

Company replied

Rated 5 out of 5 stars

We could not of had a better experience at hays travel -salford ,thanks to saskia who from start to finish was really helpful she listened to what we were looking for and found us a great first holida... See more

Company replied

Rated 5 out of 5 stars

Hays Travel staff never fail to help us find our right holiday, and they will do all they can to ensure we get the holiday we want. We prefer to use Hays travel above any other company, because of the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Briar Hill Way, Salford Shopping City, M6 5FD, Salford, United Kingdom

  • 01615328936

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,139)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutly brilliant .great staff very…

Absolutly brilliant .great staff very helpfull polite and fun we had a great giggle with them while sorting our holiday .fab staff fab shop you couldnt do enough for us 10/10

June 21, 2026
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Reply from Hays Travel - Salford

Thank you so much for this great feedback for Joanne, I will pass this onto her.
Thank you for booking and look forward to seeing you again soon

Riah

Rated 5 out of 5 stars

We've always booked with Hays

We've always booked with Hays, previously Co-op for years and always booked with Jo, always helpful

June 22, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thanks David

We truly appreciate your kind words! We are delighted our team provided excellent service.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Absolutely Amazing service

Absolutely Amazing service, Reah was exceptional from the start, lovely pleasant atmosphere too,

June 21, 2026
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Reply from Hays Travel - Salford

Thanks so much for this lovely feedback, my job is made easy with lovely customers like you, thanks so much for booking with me and hopefully more to come - Riah :)

Rated 5 out of 5 stars

We booked our long awaited holiday with…

We booked our long awaited holiday with fran she was absolutely fantastic helped us with everything as things have changed since our last holiday

June 21, 2026
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Reply from Hays Travel - Salford

Mr Maclean,

We're so glad we could assist with your holiday plans. We appreciate your kind words and look forward to helping you again!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The agent that served us was very…

The agent that served us was very polite and made us feel at ease even though it was practically closing time. She answered our questions without worrying about the time

May 29, 2026
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Reply from Hays Travel - Salford

Paul A,

We're so pleased our team provided such a great experience, even near closing. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We All ways go to Hays at Salford…

We All ways go to Hays at Salford shopping precinct as all the staff lovely and polite all ways happy to help you with any questions. We won’t go anywhere else.

June 18, 2026
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Reply from Hays Travel - Salford

Thanks so much for this lovely feedback Julie, I really do appreciate it, always a pleasure booking your lovely Holidays and especially one this amazing
See you soon Riah

Rated 5 out of 5 stars

I have recently booked a holiday

I have recently booked a holiday to Lanzarote for me and my partner, we were greeted by a lovely travel agent called Saskia. She was very professional and helpful making sure we had everything we needed for our holiday. If you are looking to book a holiday through Hays I would 100% recommend her.

June 18, 2026
Unprompted review
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Reply from Hays Travel - Salford

Thanks for this amazing feedback for our Saskia, I absolutely agree she is simply the best and I am so pleased she got you the perfect Holiday.
Thanks Riah

Rated 5 out of 5 stars

Fran was extremely helpful and went…

Fran was extremely helpful and went above and beyond to help us find out perfect holiday

June 14, 2026
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Reply from Hays Travel - Salford

cameron,

We're so happy our Fran helped you find your perfect holiday! Thank you for your kind words & booking with us

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Booked a all inclusive EasyJet holiday

Booked a all inclusive EasyJet holiday
5 days in advance with Hays travel Salford precinct Brought passports with me
Helpful polite & pleasant travel advisor
Most documents including boarding passes printed out during the booking process

May 29, 2026
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Reply from Hays Travel - Salford

Mary,

We're so glad to hear you had such a positive experience booking your holiday with us! It's wonderful that our travel advisor was helpful and efficient. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful was that beautiful girl…

Very helpful was that beautiful girl sashka talked me tho everything was very helpful

June 9, 2026
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Reply from Hays Travel - Salford

Mr mark oneill,

We are so glad to hear our team provided such helpful assistance. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Perfect advice

Perfect advice, great staff very knowledgeable what more can I say

May 31, 2026
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Reply from Hays Travel - Salford

Martin Hazeldine,

We're so glad our team provided excellent service. Thank you!

Kind Regards
Hays Travel

Rated 4 out of 5 stars

I think your female Staff.

I think your female Staff.. are beautiful women.. who bend over backwards to service travellers requirements.
Myself and partner...Mr. John Parkinson...and Mr. Ray Gavin...have spent...£12,000 over past 5 years with Hays.
May our tradition continue around our Globe 🌎. Kind 😇 regards.. Jp n RG..

June 5, 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

j parkinson,

We appreciate you sharing your positive feedback and continued loyalty. We are pleased to know our team has consistently provided excellent service. We look forward to assisting with your future travels.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff is very good and they are…

The staff is very good and they are very knowledgeable and they make the experience very pleasant

June 1, 2026
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Reply from Hays Travel - Salford

customer,

We are so pleased to hear our team made your experience a pleasant one. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

ll the Staff are always pleasant

All the Staff are always pleasant, helpful, if they don't know answer to a question they will find out and let us know, always a pleasure to go in the shop.

May 30, 2026
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Reply from Hays Travel - Salford

Anita,

Thank you for your wonderful feedback! We are so pleased to hear our team consistently provides excellent service and helpful assistance.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great service

I gave Joanne a mamoth task of finding me a holiday for school holidays within a certain budget. She and the girls came up trumps. Very happy customer here

May 23, 2026
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Reply from Hays Travel - Salford

Julie Yorke,

We're so glad we could find the perfect holiday for you within your budget! Thank you for your wonderful feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Lapland

As always Joanne very helpful does her upmost to help you ..Well informed very good customer service well pleased with outcome ..

May 29, 2026
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Reply from Hays Travel - Salford

Theresa,

Thank you for your wonderful review! We are so pleased to hear about your positive experience with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always use hays travel never had any…

Always use hays travel never had any issues so that why I keep coming back. All the girls are very helpful and seem happy to help get the best holiday.

May 28, 2026
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Reply from Hays Travel - Salford

Stephen Roberts,

We truly appreciate your loyalty and kind words! It's wonderful to know our team consistently helps you find the best holidays.

Kind Regards
Hays Travel

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