Sarah made the experience great! She always makes time to respond to questions efficiently and in a friendly manner. Sarah has been so helpful from the moment of booking and even whilst on our vacati... See more
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This is our third cruise booked with Sarah, her attentive nature makes the experience from booking, right through to the holiday itself is excellent. All three occasions she has beaten other quotes, I... See more
We booked our cruise through Sarah Bell Sampson @ Hays Travel and Sarah couldn't have made the booking process any easier. She was so friendly and talked us through all our options and very informativ... See more
Company replied
Sarah was Very friendly and knowledgeable. She looked into various options and gave us some great choices. When we decided on the holiday for us, she was also very knowledgeable about the areas we w... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Bell-Sampson, S20, Sheffield, United Kingdom
- 01144075268
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Sarah made the experience great
Sarah made the experience great! She always makes time to respond to questions efficiently and in a friendly manner.
Sarah has been so helpful from the moment of booking and even whilst on our vacation when we had questions about booking again.
This is our third cruise booked with…
This is our third cruise booked with Sarah, her attentive nature makes the experience from booking, right through to the holiday itself is excellent. All three occasions she has beaten other quotes, I highly recommend her and continually pass on her details to friends.
Have used Sarah bell-Sampson 3 times…
Have used Sarah bell-Sampson 3 times before, and this Hoilday nothing has changed she is amazing and always so helpful and replies fast nothing is to much trouble, will definitely use Sarah @haystravel again, top service!
Absolutely fantastic.
Absolutely fantastic.
Sarah is really lovely and helpful and knows her stuff when it comes to cruising. Thank you
Sarah was fantastic from start to…
Sarah was fantastic from start to finish. Very thorough and patient throughout, offering plenty of options and personal recommendations.
Sarah who booked our holiday was very…
Sarah who booked our holiday was very good, friendly and explained everything, she made deciding to book our cruise very reassuring so thank you sarsh
This is the third time I have booked a…
This is the third time I have booked a holiday with Sarah. We have returned to book with her as we trust her. She is efficient and helpful. She gives good advice and always answers queries promptly. She also strives to secure the best deal. We had not cruised before and she gave us lots of useful tips. I would not hesitate to recommend her. Thank you Sarah. ☺️
Sarah was brilliant from start to…
Sarah was brilliant from start to finish really responsive with questions and confirmed my booking really quickly
Amazing travel agent
Amazing travel agent. Very helpful and very knowledgable
Thank you
Sarah was amazing
Sarah was amazing, she was so helpful & explained everything, nothing was too much trouble for her although I had 100’s of questions……I would go back to her time & time again.
Sarah is very knowledgeable and helped…
Sarah is very knowledgeable and helped in finding the holiday that is right for us
Helpful and informative
Sarah was really helpful, its our first time looking at a cruise and she gave all the info on options and next steps clearly a great experience
Fantastic service
Fantastic service. Swift, friendly communication. Informative and different options given. First time booking a cruise and made me feel at ease doing this particularly as booking for a group with differing needs.
Great customer service
Great customer service, always replied straight away and very helpful. Thank you again
Sarah was extremely helpful and found…
Sarah was extremely helpful and found us the perfect holiday! Will definitely use Sarah again for future holidays.
Friendly, knowledgable 5star experience.
Sarah was Very friendly and knowledgeable. She looked into various options and gave us some great choices. When we decided on the holiday for us, she was also very knowledgeable about the areas we were visiting and made us feel as though the holiday we have booked is perfect for us
Sarah is
Sarah is
Polite
Efficient
Helpful
Friendly
When booking my trip Sarah was straight to it and quickly.
MSC cruise
Sarah came back to us with prices for a couple of MSC cruises. She rang at a convenient time and talked us through discounts as we’d sailed previously with MSC. Sarah was really helpful and answered all our questions!
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