Hays Travel - Sarah Bell-Sampson Reviews 

230
TrustScore 5 out of 5

4.9

Personal Travel Consultant Sarah Bell-Sampson, S20 Sheffield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sarah made the experience great! She always makes time to respond to questions efficiently and in a friendly manner. Sarah has been so helpful from the moment of booking and even whilst on our vacati... See more

Rated 5 out of 5 stars

This is our third cruise booked with Sarah, her attentive nature makes the experience from booking, right through to the holiday itself is excellent. All three occasions she has beaten other quotes, I... See more

Rated 5 out of 5 stars

We booked our cruise through Sarah Bell Sampson @ Hays Travel and Sarah couldn't have made the booking process any easier. She was so friendly and talked us through all our options and very informativ... See more

Company replied

Rated 5 out of 5 stars

Sarah was Very friendly and knowledgeable. She looked into various options and gave us some great choices. When we decided on the holiday for us, she was also very knowledgeable about the areas we w... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Sarah Bell-Sampson, S20, Sheffield, United Kingdom

  • 01144075268

4.9

Excellent

TrustScore 5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(230)

122,875 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sarah made the experience great

Sarah made the experience great! She always makes time to respond to questions efficiently and in a friendly manner.
Sarah has been so helpful from the moment of booking and even whilst on our vacation when we had questions about booking again.

August 20, 2026
Rated 5 out of 5 stars

This is our third cruise booked with…

This is our third cruise booked with Sarah, her attentive nature makes the experience from booking, right through to the holiday itself is excellent. All three occasions she has beaten other quotes, I highly recommend her and continually pass on her details to friends.

July 27, 2026
Rated 5 out of 5 stars

This is the third time I have booked a…

This is the third time I have booked a holiday with Sarah. We have returned to book with her as we trust her. She is efficient and helpful. She gives good advice and always answers queries promptly. She also strives to secure the best deal. We had not cruised before and she gave us lots of useful tips. I would not hesitate to recommend her. Thank you Sarah. ☺️

May 13, 2026
Rated 5 out of 5 stars

Sarah was amazing

Sarah was amazing, she was so helpful & explained everything, nothing was too much trouble for her although I had 100’s of questions……I would go back to her time & time again.

April 30, 2026
Rated 5 out of 5 stars

Helpful and informative

Sarah was really helpful, its our first time looking at a cruise and she gave all the info on options and next steps clearly a great experience

March 30, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Swift, friendly communication. Informative and different options given. First time booking a cruise and made me feel at ease doing this particularly as booking for a group with differing needs.

February 20, 2026
Rated 5 out of 5 stars

Friendly, knowledgable 5star experience.

Sarah was Very friendly and knowledgeable. She looked into various options and gave us some great choices. When we decided on the holiday for us, she was also very knowledgeable about the areas we were visiting and made us feel as though the holiday we have booked is perfect for us

February 14, 2026
Rated 5 out of 5 stars

Sarah is

Sarah is
Polite
Efficient
Helpful
Friendly

When booking my trip Sarah was straight to it and quickly.

February 11, 2026
Rated 5 out of 5 stars

MSC cruise

Sarah came back to us with prices for a couple of MSC cruises. She rang at a convenient time and talked us through discounts as we’d sailed previously with MSC. Sarah was really helpful and answered all our questions!

January 14, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look