Sarah made the experience great! She always makes time to respond to questions efficiently and in a friendly manner. Sarah has been so helpful from the moment of booking and even whilst on our vacati... See more
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This is our third cruise booked with Sarah, her attentive nature makes the experience from booking, right through to the holiday itself is excellent. All three occasions she has beaten other quotes, I... See more
We booked our cruise through Sarah Bell Sampson @ Hays Travel and Sarah couldn't have made the booking process any easier. She was so friendly and talked us through all our options and very informativ... See more
Company replied
Sarah was Very friendly and knowledgeable. She looked into various options and gave us some great choices. When we decided on the holiday for us, she was also very knowledgeable about the areas we w... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Bell-Sampson, S20, Sheffield, United Kingdom
- 01144075268
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Sarah was helpful and done everything…
Sarah was helpful and done everything to make my holiday experience go smoothly, 100%

Reply from Hays Travel - Sarah Bell-Sampson
Sarah answered enquiry straight away…
Sarah answered enquiry straight away within minutes and we booked our cruise straight away

Reply from Hays Travel - Sarah Bell-Sampson
Fantastic company
Fantastic company, great prices, Sarah is great, explains everything and is so lovely and helpful.

Reply from Hays Travel - Sarah Bell-Sampson

Reply from Hays Travel - Sarah Bell-Sampson
Norwegian Cruise
Great service provided by Sarah at Hays travel. Provided all the information that I needed and a great deal for our first cruise. Definitely recommend to my family and friends.

Reply from Hays Travel - Sarah Bell-Sampson
Sarah was extremely helpful and…
Sarah was extremely helpful and informative making the booking of my first cruise very simple for this retired person .

Reply from Hays Travel - Sarah Bell-Sampson
2nd time booking a cruise with Hays…
2nd time booking a cruise with Hays travel representatives, both times been an easy process, fast responses, easy to book and feel confident that we are being looked after.

Reply from Hays Travel - Sarah Bell-Sampson

Reply from Hays Travel - Sarah Bell-Sampson
Helpful and knowledgeable
Sarah was extremely helpful and knowledgeable. The holiday will be our first experience of a cruise and Sarah was able to answer any queries we had. She was very friendly and polite. We would book holidays with Sarah again without hesitation.

Reply from Hays Travel - Sarah Bell-Sampson
I made contact with Sarah regarding an…
I made contact with Sarah regarding an Norwegian Cruise, from start to final booking Sarah made everything so easy, answering any questions we had and friendly, great booking experience.

Reply from Hays Travel - Sarah Bell-Sampson
Fantastic service
Really friendly, responds so quickly
Answered all my questions before I even needed to ask them!
Highly recommended and I will 100% be coming back for all my travel advice and bookings

Reply from Hays Travel - Sarah Bell-Sampson
Sarah was excellent !
Sarah was excellent, communication was good and any questions were quickly answered.

Reply from Hays Travel - Sarah Bell-Sampson

Reply from Hays Travel - Sarah Bell-Sampson
Sarah was very helpful and gave me…
Sarah was very helpful and gave me plenty of information for my upcoming cruise.

Reply from Hays Travel - Sarah Bell-Sampson

Reply from Hays Travel - Sarah Bell-Sampson
Friendly, helpful advise
Sarah was very helpful considering I was asking loads of questions about the Norwegian Fjords cruise. From the different types of cabins and prices over a weekend at different times of the day, until we finally decided what was best for us as a couple. I wouldn’t hesitate to ask Sarah about any future trips whether at Sea or on land!

Reply from Hays Travel - Sarah Bell-Sampson
Excellent service by Sarah Bell Sampson
I am limited to when I can use my phone at work so I messaged Sarah while I was at work on my lunch break on a Sunday , and without hesitation she messaged straight back and was very helpful, I was thinking about booking a cruise but I don’t think I was going to book straight away but I just thought that she went out of her way on a Sunday to help so I booked it

Reply from Hays Travel - Sarah Bell-Sampson
Great package prices for a cruise
Great package prices for a cruise. Sarah was so helpful and answered all my questions. Booking was simple and easy with great communication especially through emails. Can't wait to book future holidays.

Reply from Hays Travel - Sarah Bell-Sampson
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