Sarah made the experience great! She always makes time to respond to questions efficiently and in a friendly manner. Sarah has been so helpful from the moment of booking and even whilst on our vacati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is our third cruise booked with Sarah, her attentive nature makes the experience from booking, right through to the holiday itself is excellent. All three occasions she has beaten other quotes, I... See more
We booked our cruise through Sarah Bell Sampson @ Hays Travel and Sarah couldn't have made the booking process any easier. She was so friendly and talked us through all our options and very informativ... See more
Company replied
Sarah was Very friendly and knowledgeable. She looked into various options and gave us some great choices. When we decided on the holiday for us, she was also very knowledgeable about the areas we w... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Bell-Sampson, S20, Sheffield, United Kingdom
- 01144075268
4.9
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic never used hays travel & was…
Fantastic never used hays travel & was all very easy. Sarah looked after us & answered any questions we wanted to know.
June 19, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Zoe for your kind words, glad to have helped with your booking. Thanks Sarah 😊
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Margaret, happy to have been able to assist with your cruise booking. Thanks Sarah ☺️
Sarah was very friendly and helpful
June 19, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Heather, my pleasure helping you with your cruise booking. Thanks Sarah 😊
Excgreta servicellent quick service all booked and…
Excellent quick service all booked and payments set up within. 20 minutes easy holiday I have booked
June 15, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Tania for your lovely review, glad it was a nice easy process for you, my pleasure to assist with your holiday. Thanks Sarah 😊
Sarah has now booked x2 cruises for our…
Sarah has now booked x2 cruises for our family. Sarah is always very friendly and helpful. Nothing is to much trouble and assists with all my questions. I have recommended her to friends also due to the amazing service. Thanks so much.
June 14, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Kate for your lovely review. My pleasure helping you and the family get booked, and as always I appreciate the recommendations. Thanks Sarah ☺️
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Claire, happy to have helped with your upcoming cruise. Thanks Sarah :)
Sarah Bell Sampson has booked all my…
Sarah Bell Sampson has booked all my holidays brilliantly.She is like having a PA making everything run smoothly :-)
June 13, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Nicola, my pleasure as always. Thanks Sarah ☺️
Got us exactly what we wanted
Sarah was very thorough when looking for our trip to south Africa. She sent us lots of options and kept on constant communication with us. She listened to exactly what we wanted and was able to price match a hays branch shop. We have used sarah for previous holidays and will continue to use her in the future. Highly recommend!.
June 11, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Bethanie for the lovely review, so glad we got you booked on to the perfect option. Thanks Sarah 😊
The booking process was very easy
The booking process was very easy. Sarah responded promptly to any enquiries.
June 5, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Michelle for your kind words, glad to have helped. Thanks Sarah 😊
Sarah was amazing
Sarah was amazing, shes pleasant, polite and such a lovely person, she was really thorough and made booking with her easygoing. The holiday we wanted was challenging but Sarah accomplished everything we wanted- Thank you Sarah
June 8, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Evette for your lovely review, we did get there in the end, what a fab holiday to look forward too. Thanks Sarah 😊
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Thomas for your kind review. Glad to have helped with your holiday. Thanks Sarah 😊
Sarah was brilliant did everything for…
Sarah was brilliant did everything for us, made it so easy and explained everything
May 8, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Michelle for you lovely review. Thanks Sarah 😊
Everything was dealt with efficiently…
Everything was dealt with efficiently looked for the best deal for a good price accommodated our requests ..polite lady so helpful
May 2, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Karen for your lovely review. Glad to have helped with your family holiday. Thanks Sarah 😊
Great experience
Sarah was so nice. Saw a post about a deal and I emailed. Within minutes she was on the phone booking me up. Gave me lots and lots of advice and did not try and push extras or additional costs on us. Holiday was booked within half an hour. I have had to email a few times with various questions and these have been answered in a helpful and prompt manner.
May 2, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Stephanie for your kind words, happy to help with your upcoming cruise booking. Thanks Sarah ☺️
Clear information and very simple easy…
Clear information and very simple easy booking process. Excellent experience.
May 1, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Aaron for your kind words, glad to have helped with your upcoming cruise. Thanks Sarah 😊
Sarah was fabulous
Sarah was fabulous she replied to me so quickly and got myself and whole family sorted. She was friendly and gave me the best information.
May 5, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Kerrie for the lovely review, glad to have helped you and the family get sorted with your upcoming cruise holiday. Thanks Sarah 😊
Really helpful
Really helpful, our 3rd booking with Sarah and she always finds us the perfect holiday and price. Fantastic!
April 26, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Sarah, happy to help as always 😊
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Kelley for your kind words, glad to have helped. Thanks Sarah 😊
Very friendly and helpful agents
Very friendly and helpful agents. A simple and enjoyable experience. Nothing is too much trouble for them. Definitely recommend.
April 30, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Si for your lovely review. Thanks Sarah 😊
Very good experience as usual
April 30, 2024
Reply from Hays Travel - Sarah Bell-Sampson
Thank you Colin, my pleasure as always 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.