Booked so many holidays through Sarah now I honestly don’t think I would go anywhere else, fab from 1st messaging to getting it booked. Excellent customer service yet again, thank you so much xx
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See what reviewers are saying
Another amazing experience booking with Sarah Musgrove! After looking for weeks, we’ve found our perfect holiday. Sarah is so patient, always on hand for questions and advice, works outside reg... See more
Everything was sorted for my holiday without any problems at all (Sarah was very helpful)
I've used Sarah before and always had a wonderful personal service but this time she has gone above and beyond. I went to her with a booking scenario for multiple families, multiple airports, with mu... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Musgrove, DH7, Sacriston, United Kingdom
- 0191 3037743
4.9
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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HOLIDAY
Everything was sorted for my holiday without any problems at all (Sarah was very helpful)
July 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booked so many holidays through Sarah…
Booked so many holidays through Sarah now I honestly don’t think I would go anywhere else, fab from 1st messaging to getting it booked. Excellent customer service yet again, thank you so much xx
June 25, 2026
Reply from Hays Travel - Sarah Musgrove
Thank you Jenny for your kind review and your loyalty when booking your holidays. It's always a pleasure xx
Reply from Hays Travel - Sarah Musgrove
Thanks for your kind review Donna and for booking with me again xx
Sarah is amazing and nothing is ever…
Sarah is amazing and nothing is ever too much trouble
May 11, 2026
Reply from Hays Travel - Sarah Musgrove
Thank you Rachael for your kind review and as always your loyalty when booking with me xx
Sarah is amazing at her job she goes…
Sarah is amazing at her job she goes above and beyond all the time and nothing is a bother to her. She is very helpful and lovely to communicate with.
May 6, 2026
Reply from Hays Travel - Sarah Musgrove
Hi Sam, aw thank you and thank you for your continued support. It's always a pleasure booking your holiday
Great customer service very responsive…
Great customer service very responsive to my request excellent
April 12, 2026
Reply from Hays Travel - Sarah Musgrove
Hi Julie, Thank you for your kind review and for booking your holiday with me. It's been a pleasure
Sarah is amazing and makes the booking…
Sarah is amazing and makes the booking process so easy!
April 8, 2026
Reply from Hays Travel - Sarah Musgrove
Hi Ashley, Thank you for your kind review and for booking with me again. So excited that we have you booked on another cruise. Let the countdown begin
Sarah is both professional and…
Sarah is both professional and friendly.
I would not hesitate to ask her to help us again! It is not the first time she has found our dream holiday for us. Nothing is too much trouble and our many requests and questions were dealt with quickly and efficiently! Thank you Sarah
March 6, 2026
Reply from Hays Travel - Sarah Musgrove
Hi Tina, Thank you for your kind review and for always trusting me with your holiday especially a dream holiday like we have booked for you. It's going to be amazing
Reply from Hays Travel - Sarah Musgrove
Hi Phil, Thank you for your kind review and your continued support. It's always a pleasure
Sarah was very helpful and professional…
Sarah was very helpful and professional sorted everything we wanted
February 10, 2026
Reply from Hays Travel - Sarah Musgrove
Hi Susan, Thank you for your kind review and for booking with me. I hope your enjoying Benidorm xx
Sarah is the best in the travel…
Sarah is the best in the travel business, thank you so Sarah we are excited for our holiday
January 23, 2026
Reply from Hays Travel - Sarah Musgrove
Thanks Jena for your kind review and thank you for booking with me. Exciting times ahead xx
Great service by a very pleasant…
Great service by a very pleasant knowledgeable travel consultant
November 6, 2025
Reply from Hays Travel - Sarah Musgrove
Thanks John and thank you for your loyalty as always. It's always a pleasure booking your holidays.
Personal service from Hays Travel
Always book with Sarah from Hays Travel she offers a very helpful and knowledgeable service, nothing is too much trouble. It's good to think you have extra support while on holiday.
September 30, 2025
Reply from Hays Travel - Sarah Musgrove
Hi Lynne, thank you so much for your kind words. It's always a pleasure booking your holidays and thank you for always coming back to me.
always willing to go the extra mile to…
always willing to go the extra mile to find what i want.
quick, reliable and efficient.
July 19, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Julie for your lovely review and thank you for booking with me yet again
Fantastic service from Sarah when…
Fantastic service from Sarah when booking my London and Wimbledon trip. Responses was quick and very detailed and and everything was really easy to get booked.
Would definitely Recommend.
Thanks Again.
July 15, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Megan for your review and thank you for booking with me. I cant wait to hear all about it
Fantastic service from Sarah who goes…
Fantastic service from Sarah who goes above and beyond when finding you the right holiday.
July 13, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you kelly and thank you for not only booking with me again but for allowing me to help you book this amazing holiday
Above and beyond
I've used Sarah before and always had a wonderful personal service but this time she has gone above and beyond. I went to her with a booking scenario for multiple families, multiple airports, with multiple requests - I'd tried to do this myself and gave up, but Sarah and I worked through it and booked exactly what we needed !! I cant thank her enough - just need to get them all there now lol ..
January 27, 2025
Unprompted review
Reply from Hays Travel - Sarah Musgrove
Thank you lou and thank you for booking with me. Yes we've done the easy part haha. I'm sure you will all have an amazing time together
Reply from Hays Travel - Sarah Musgrove
Thank you Michelle and thank you for booking with me again xx
Great service and rapport with myself
Great service and rapport with myself, nothing seems too much trouble.
February 5, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Jacqueline and thank you for booking with me xx
Trust a company that gets it right.
We always book our holidays through Hays Travel. Sarah is exellent at giving advice based on the needs of my family. The experience is quick and stress free. The team are always on hand to answer any questions. Thanks again.
March 26, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you John for your review. As one of my regular customers when I started my business I appreciate your loyalty. Thanks again for another lovely booking
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