Booked so many holidays through Sarah now I honestly don’t think I would go anywhere else, fab from 1st messaging to getting it booked. Excellent customer service yet again, thank you so much xx
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See what reviewers are saying
Another amazing experience booking with Sarah Musgrove! After looking for weeks, we’ve found our perfect holiday. Sarah is so patient, always on hand for questions and advice, works outside reg... See more
Everything was sorted for my holiday without any problems at all (Sarah was very helpful)
I've used Sarah before and always had a wonderful personal service but this time she has gone above and beyond. I went to her with a booking scenario for multiple families, multiple airports, with mu... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Musgrove, DH7, Sacriston, United Kingdom
- 0191 3037743
4.9
Excellent
113 reviews
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Great service as always from Sarah
Great service as always from Sarah. Will continue to book all holidays with her.
March 24, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Layla for your continued support, your loyalty means a lot xx
Thanks again Sarah for helping me book…
Thanks again Sarah for helping me book yet another holiday your a star x
March 16, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Mandy for your review and as also thank you for booking with me xx
Sarah is just amazing.
I have used Sarah at Hayes many times now. She is so helpful and will search for endless dates and room types to tailor your holiday to your needs and budget
I love her little messages when she shares your joy at finally securing your trip.
She communicates with you well and uses secure links when processing payments and always sends all the written details you need.
Wouldn’t go anywhere else.
Thank you Sarah.
February 27, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Joanne for your kind review. I love helping you book your holidays and of course always love to message you haha. Thanks again for booking with me, I appreciate your loyalty xx
Reply from Hays Travel - Sarah Musgrove
Thank you Kim and for always trusting me with your holidays. Your loyalty means the world to me so thank you again for booking yet another lovely holiday xx
My daughter booked her holiday through…
My daughter booked her holiday through Sarah so I decided to book mine because Sarah was helpful,nothing was to much ,she gave me the best deal she could.Sarah was just at the end of the phone is I had any questions.Up to now me and my husband have booked 3 holidays with Sarah and we will be using her from know on to book our holidays in the future.
January 30, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Karen for your review and thank you for booking with me. I really appreciate it and it's always a pleasure
Sarah - patience of a saint
Sarah couldn’t have been more patient and helpful in finding us the most suitable holiday, that meets everyone’s needs. Thank you to Sarah xx
February 1, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Nicki for booking with me again and your kind review. I knew we would get there in the end resulting in a lovely group of ladies having a lovely holiday. Worth every minute xx
Reply from Hays Travel - Sarah Musgrove
Thank you Viv and thank you for your continued support and loyalty. I really appreciate it xx
Reply from Hays Travel - Sarah Musgrove
Thank you Chris for your review and thank you for booking with me
Goes above and beyond to get what you…
Goes above and beyond to get what you want . Always use Sarah for all my holidays has so much knowledge and so friendly and professional. Thank you again Sarah
January 5, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Judith for your kind review and for always trusting me with your holidays. You loyalty means a lot so thank you again xx
Sarah was amazing
Sarah booked our holiday and found exactly what we wanted straight away helped us with the whole process,
January 5, 2025
Reply from Hays Travel - Sarah Musgrove
Thank you Eve for your kind review and for booking with me. I really appreciate it xx
Reply from Hays Travel - Sarah Musgrove
Thank you Maureen and thank you for your loyalty when booking your holidays xx
Sarah made booking my trip really easy
Sarah made booking my trip really easy, as it was a multi stop trip I had loads of questions and queries but Sarah helped me with lots of information and was patient while I was doing my own research. All together a great service and I would highly recommend Sarah if you need to make a booking.
October 26, 2024
Sarah was really helpful when booking…
Sarah was really helpful when booking our holiday, amazing customer service and got us a great holiday at an amazing price. Thanks again Sarah - we will book with you again
October 3, 2024
Really helpful member of staff Sarah…
Really helpful member of staff Sarah very knowledgeable and understanding of what we wanted.
September 6, 2024
Sarah always makes booking our holidays…
Sarah always makes booking our holidays so stress free! Gave us different options and found exactly what we wanted at a great price, thanks again!
October 1, 2024
Brilliant customer experience
Sarah was so efficient responded very quickly on every interaction. Kept me informed on every step.
What I thought might have taken time was completed very quickly.
A brilliant experience
Thank you Sarah
October 1, 2024
Sarah always goes up & beyond nothing…
Sarah always goes up & beyond nothing is ever too much trouble for her,have booked few holidays with her & would continue to do so
September 17, 2024
Amazing service
Amazing service. Sarah went through everything and was always at the other end of the phone if I needed to ask a question.
September 6, 2024
Sarah was amazing
Sarah was amazing! She organised us an incredible trip to Disney, she listen to all of our questions and took time to understand what we were looking for! We’re already starting to think about booking our next holiday with Sarah
September 3, 2024
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