Booked so many holidays through Sarah now I honestly don’t think I would go anywhere else, fab from 1st messaging to getting it booked. Excellent customer service yet again, thank you so much xx
Company replied
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See what reviewers are saying
Another amazing experience booking with Sarah Musgrove! After looking for weeks, we’ve found our perfect holiday. Sarah is so patient, always on hand for questions and advice, works outside reg... See more
Everything was sorted for my holiday without any problems at all (Sarah was very helpful)
I've used Sarah before and always had a wonderful personal service but this time she has gone above and beyond. I went to her with a booking scenario for multiple families, multiple airports, with mu... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Musgrove, DH7, Sacriston, United Kingdom
- 0191 3037743
4.9
Excellent
113 reviews
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Sarah was very helpful and explained…
Sarah was very helpful and explained everything as we booked I will recommend her to my family and friends
August 27, 2023
Superb!
Sarah couldn’t have been more helpful and patient. Superb service from her and will be using her in the future x
August 22, 2023
Great customer service
Sarah is so helpful and made sure the booking process and holiday choice was smooth. Valuable asset to Hays
July 21, 2023
Excellent service
I told Sarah exactly where I wanted to go and when, sorted straight away fab service
June 30, 2023
Amazing Service as always
Sarah is amazing she always finds out exactly what I am after in my holiday and finds me great deals. She answers all my questions quickly her customer service is fantastic
June 28, 2023
Super fast
Super fast, super efficient service from Sarah!
Always willing to offer advice and always beats any price!
June 26, 2023
Very helpful travel consultant who…
Very helpful travel consultant who investigated various options that helped us personalise our travel needs.
June 26, 2023
Sarah is just brilliant
Sarah is just brilliant. I use her for all my holidays she is quick at responding which is so important and ensures all my needs are fulfilled
June 19, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service and advice from start…
Excellent service and advice from start to finish. Nothing was too much trouble and any questions I had were answered quickly and accurately.
June 16, 2023
Reply from Hays Travel - Sarah Musgrove
Thank you Donna, I'm so pleased you enjoyed your last holiday so much you booked up straight away for the next year. Let the countdown begin xx
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