Excellent, friendly, knowledgeable, experienced staff who work hard to help me find my perfect holiday. As a group the Seaham branch have a wonderful sense of humour, which delights me every time. Rec... See more
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Sharon was extremely helpful and informative when booking our holiday to Menorca next year. She provided us with helpful tips regarding excursions and places to visit. We always trust Sharon's judge... See more
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Sienna was fantastic, we went in looking for inspiration & she gave us that. She listened to what we wanted & we came away booking a holiday we can’t wait to go on.
Company replied
We had a great experience booking our holiday. We spoke to a lovely lady called Holly, who was friendly, knowledgeable, and took the time to show us all the suitable options for our holiday. We had... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56 Church Street, SR7 7HF, Seaham, United Kingdom
- 0191 5813459
5.0
Excellent
1K reviews
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Once again excellent service from Sharon
June 13, 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! Always a pleasure.
Hopefully see you again soon! - Sharon
Totally recommend
Friendly, professional service, holiday booked with no fuss and exactly what we wanted
June 19, 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review! Always lovely to see you both! :)
Hopefully see you again soon! - Amelia
Great welcome
Great welcome, informative and friendly advice. Smooth booking service.
Alex was lovely and gave us everything we needed.
June 19, 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, it was a pleasure to help :) Thanks Alex
The staff are really helpful and try…
The staff are really helpful and try their best to get you sorted.
June 19, 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, it was a pleasure to help book your fabulous holiday! Thanks Amelia :)
Reply from Hays Travel - Seaham
Thank you for your kind review Alan, not long until your break! Thank you :D
Lovely Staff.
The staff in the Seaham Church St branch are so helpful. Nothing is to bother. I had found a holiday and on the off chance I decided to ring the Seaham Branch which I had booked through in previous years. Alex was just brilliant. She saved me a few hundred pounds and she also sorted my Private Transfer, Airport Parking and Plane seats. Always worth a call.
June 9, 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review. We really appreciate your continued support and it is always a pleasure to book your fabulous holidays! We hope you have an amazing time!! Alex :)
Hays Travel …
Always very straight forward every time we book through Hays Travel. Staff are pleasant and informative. Booked a cruise with Alex at the Seaham branch and she was so helpful.
June 15, 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, it was a pleasure to book your amazing holiday. We really appreciate your support! Alex :)
Staff are friendly and very helpful…
Staff are friendly and very helpful booked my holiday with ease
June 16, 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, we appreciate your support! Megan :)
Fantastic !!!
Brilliant experience been in here 3 times over past few days. First time was just to price some things up I think the girl was called Alex ( brown hair ) she rang me the following day because a great deal had become available. I went back down and another women called Sharon booked my holiday for me got me a fabulous deal she was brilliant and talked me through everything thank you Sharon. Unfortunately I had to go back today because I realised that date was not suitable anymore so changed it today with the help of Alex again, she was so great and understanding and helpful just great customer service and such a lovely girl. I appreciate all your help from both you ladies thank you x
June 10, 2026
Unprompted review
Reply from Hays Travel - Seaham
Thank you for your kind review, it is a pleasure to help. It is greatly appreciated by all of us here at the Seaham store!
Sharon, Holly & the girls!
Disappointed with Typically Italian
Holly dealt with our holiday and she was fantastic.
Holly made the booking yesterday with Typically Italian, but when I was looking at the photos of the hotel this morning I noticed the hotel was £1000.00 cheaper on-line with another company. We went back to Hays at Seaham straight away and explained to Holly the problem and she rang Typically Italian but they unfortunately refused to do anything about this as the booking is for three weeks time. We are very disappointed at being overcharged and feel that they showed a lack of good faith and poor customer service in refusing to move on the price. We will not deal with Typically Italian again. Holly at Hays Travel understood our frustration and tried her very best for us. Thanks Holly.
A very disapointed
Mr & Mrs Manners.
June 9, 2026
Reply from Hays Travel - Seaham
I am incredibly sorry we could not get any movement on your holiday the day after it was booked. I fully appriciate your review and as you have said completely understand your fustration aswell.
I have sent off formal feedback to Typically Italian in hopes this will help prevent this from happening again.
Thank you for your kind words for me, we will make it upto you next time. I hope you both can still look forward to your amazing holiday. We will see you soon, Holly :)
Easy to book a holiday very nice member…
Easy to book a holiday very nice member of staff explained everything fully.
May 31, 2026
Reply from Hays Travel - Seaham
Thank you so much for your review, its great to hear you had a great experience and we look forward to seeing you again soon! :)
Thanks - Sienna :)
A very pleasant attitude,nothing too…
A very pleasant attitude,nothing too much trouble but not over the top.Holly made me very comfortable and not obliged to say yes.She showed me different offers and choices.I wasn't rushed and Holly did not try to influence or hurry me with decisions.Hayes is a reputable Travel agency and I will use it again.
June 4, 2026
Reply from Hays Travel - Seaham
Thank you so much for your continuous support and lovely feedback. It was an absolute pleasure helping you with your upcoming holiday plans.
See you again soon - Holly! :)
First Class
Always helpful, and informative, nothing is an issue. Straight forward booking with regular email and telephone call updates.
June 2, 2026
Reply from Hays Travel - Seaham
Thank you so much for your review and your support! :)
Thanks - Sharon
Last Minute Holiday
We booked our holiday with Holly. She listened to what we wanted out of our holiday and what was important to us. She took the time to explain areas to us using maps for the locations and to show where things were to give us a good indication of amenities. She picked out hotels she thought would suit our needs and some of which were from personal experience & gave honest opinions throughout. Would recommend Holly and Seaham Hays Travel as everyone is always lovely.
June 3, 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! As always, its an absolute pleasure to help
Thanks - Holly :)
Very helpful and got us sorted x
June 2, 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! It is greatly appreciated by all of us here at the Seaham store! We hope you have a lovely holiday,
Team Seaham 🏖️
Megan was fantastic she made the whole…
Megan was fantastic she made the whole process seamless from quote to booking honest and professional would highly recommend anyone to use Hays Travel specially seaham branch always the best!!
June 2, 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! It is greatly appreciated by all of us here at the Seaham store! We hope you have a lovely holiday,
Team Seaham 🏖️
Great customer service
We were given really helpful information and very quick responses to our queries that varied throughout the booking. Amelia was friendly and approachable.
May 24, 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! We're so glad to hear you found our information helpful and found a fab holiday! We appreciate your kind words about our team.
Team Seaham 🏖️
Prompt excellent service as always
Prompt excellent service as always. Staff very helpful nothing too much for them to help you with. Will take the time to advise you with your travel plans.
May 30, 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! It is greatly appreciated by all of us here at the Seaham store! We hope you have a lovely holiday,
Team Seaham 🏖️
The girls who work in the seaham branch…
The girls who work in the seaham branch are first class i wouldnt go to any other travel agent. Ive booked quite a few holidays at this branch in the past and i always get my currancy exchanged here as well.
May 29, 2026
Reply from Hays Travel - Seaham
Morning, it was lovely to see you in store and we we really appreciate your loyalty to us her in Seaham :)
Very helpful and explained everything…
Very helpful and explained everything from walking in and booking process the staff are very experienced in the process
May 28, 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, it was a pleasure to book your fabulous holiday! Thanks Amelia
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