Excellent, friendly, knowledgeable, experienced staff who work hard to help me find my perfect holiday. As a group the Seaham branch have a wonderful sense of humour, which delights me every time. Rec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sharon was extremely helpful and informative when booking our holiday to Menorca next year. She provided us with helpful tips regarding excursions and places to visit. We always trust Sharon's judge... See more
Company replied
Sienna was fantastic, we went in looking for inspiration & she gave us that. She listened to what we wanted & we came away booking a holiday we can’t wait to go on.
Company replied
We had a great experience booking our holiday. We spoke to a lovely lady called Holly, who was friendly, knowledgeable, and took the time to show us all the suitable options for our holiday. We had... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56 Church Street, SR7 7HF, Seaham, United Kingdom
- 0191 5813459
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service,friendly staff
March 1, 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review Alistair, we really appreciate it!
Thanks Amelia :)
We always use Hays travel at Seaham the…
We always use Hays travel at Seaham the girls in there are all so helpful and friendly . Nothing is ever a problem for them .
February 28, 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, we really appreciate your continued support!
Hays Travel Seaham
Reply from Hays Travel - Seaham
Thank you so much for your lovely review and your continuous support! :)
Thanks - Alex
I think all girls are brilliant and so…
I think all girls are brilliant and so heĺpful
February 14, 2026
Reply from Hays Travel - Seaham
Its always a pleasure John! Thank you so much for your lovely review.
See you very soon - Thanks, Amelia :)
Knowing staff with a very appropriate…
Knowing staff with a very appropriate attitude
February 25, 2026
Reply from Hays Travel - Seaham
Thank you for the lovley review and your loyalty to our branch! It's so appriciated, thank you again :D
Very helpful and got exactly what we…
Very helpful and got exactly what we were looking for
February 25, 2026
Reply from Hays Travel - Seaham
Thank you for this kind review! Was a pleasure booking your holiday, see yous soon Sienna :D
Did everything to help find the best…
Did everything to help find the best price best times on flights
February 25, 2026
Reply from Hays Travel - Seaham
Thank you for the lovley review! Was a pleasure to book your holiday :D
Knowledgable
Both thecagents were knowledgable and could answrr our questions and Holly matched our excitement seemed genuinly exvited for us
February 24, 2026
Reply from Hays Travel - Seaham
Thank you for the lovely review! We are excited for you all, your Disney Cruise will be so amazing! Thank you for booking with us again :)
Thank you very much hays
Thank you very much hays. Thank you to Megan for booking our Disney cruise getting us the perfect holiday. From start to finish Megan was so helpful .
February 24, 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review! It was a pleasure to help, what a magical holiday you have booked! Megan :)
Staff are always friendly and go out of…
Staff are always friendly and go out of their way to find a holiday that suits us
February 14, 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, it was my pleasure to help! Holly :)
Booked last minute long weekend away
Booked last minute long weekend away - happy with service
February 21, 2026
Reply from Hays Travel - Seaham
Thank you so much for your great review! :) I hope you have a lovely weekend away
Thanks, Megan :)
Cruise booked :)
Started with a message, recieved a call and an hour later had booked a carabean cruise, very helpful, polite,knowledgeable and friendly, all the girls are amazing x
February 21, 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, we really appreciate your continued support! Thanks Alex
Megan was super helpful when planning…
Megan was super helpful when planning our first family holiday to Greece giving us more than a few options to choose from.
Was very patient when our 1- year old was being a bit fussy.
I believe it was Sharon who was the manager who was also very friendly and helpful too.
February 18, 2026
Reply from Hays Travel - Seaham
Thank you so much for your review Chris it is greatly appreciated! It was an absolute pleasure to book your family holiday and I hope you have the most amazing time!
Megan 🏖️
As always it was an absolute pleasure…
As always it was an absolute pleasure to deal with the girls at the seaham branch of hays. These girls go above and beyond to ensure a smooth booking process. BRAVO!
February 10, 2026
Reply from Hays Travel - Seaham
Thank you so much for lovley review Joanna! Much appriciated :D
Reply from Hays Travel - Seaham
Thank you for this kind review! Was a pleasure booking your holiday, see yous soon Alex :D
Fabulous service as always
Fabulous service as always. Great customer service and competitive prices. Thankyou.
February 14, 2026
Reply from Hays Travel - Seaham
Thanks so much for this review, was lovely to see you both on Saturday - Sharon x
My experience was fabulous the manager…
My experience was fabulous the manager Sharon helped me book a holiday for next year nothing was a problem she knew what I needed thank you sharon .
February 12, 2026
Reply from Hays Travel - Seaham
Thank you for this kind review and being so loyal to us, it is a pleasure booking your holidays. Sharon :D
Reply from Hays Travel - Seaham
Thank you for the fab review and your loyalty to us :D
Happy holidays
As usual the ladies in the Seaham branch are absolutely delightful. They always do their best for us and make booking a holiday problem free. We would particularly like to thank Holly who sorted everything out for us for our next trip which we are really looking forward to. Thank you
February 11, 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, we really appreciate your continued support! Hope you are looking forward to your amazing trip to Mexico :) Thanks Holly
Exceptional service throughout
Exceptional service throughout from Holly at Seaham Branch.
Always friendly, professional, and always delivered with an amazing smile. The booking process was seamless and everything was taken care of efficiently. A truly smooth experience from start to finish.🫶
February 3, 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, it was a pleasure to help book your fabulous holiday as always! :) Thanks Holly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.