Hays Travel - Shanklin Reviews 614

TrustScore 5 out of 5

5.0

32 Regent Street, PO37 7AA Shanklin, GB


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Rated 5 out of 5 stars

Theresa was so helpful and informative and made my booking to Majorca easy and enjoyable. It's always a pleasure to book in the Shanklin branch. Thank you Theresa. X Lesley.

Company replied

Rated 5 out of 5 stars

My wife and I found the lady her name was Donna, who dealt with our holiday was very knowledgeable and extremely helpful. Nothing was to much trouble for her and she was never in a hurry to push us a... See more

Company replied

Rated 5 out of 5 stars

As the Shanklin branch had all my details from previous holidays. I was able to book over the telephone. Teresa was extremely helpful explaining any questions I had. An e-mail arrived soon after deta... See more

Company replied

Rated 5 out of 5 stars

Nikki was fantastic as always,she takes time and makes sure everything is just how you want it. I have booked a few times with Hayes and the service is always brilliant and they do there best to give... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 32 Regent Street, PO37 7AA, Shanklin, United Kingdom

  • 01983 866266

5.0

Excellent

TrustScore 5 out of 5

614 reviews

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Rated 5 out of 5 stars

Theresa was so helpful and informative…

Theresa was so helpful and informative and made my booking to Majorca easy and enjoyable.
It's always a pleasure to book in the Shanklin branch.
Thank you Theresa. X
Lesley.

May 28, 2026
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Reply from Hays Travel - Shanklin

Thank you for your lovely review and for always using us to book your holidays - it's always a pleasure to see you

Rated 5 out of 5 stars

Very efficient

Very efficient

May 24, 2026
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Reply from Hays Travel - Shanklin

Thank you for your continued loyalty. Kindest regards, Sarah

Rated 5 out of 5 stars

Holiday experience

Helpful staff, comfortable spacious office. Good experience.

May 22, 2026
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Reply from Hays Travel - Shanklin

We're so glad you had a good experience with us. Thank you for your kind words! It was a pleasure to get your next adventure booked for.
Kindest regards, Sarah

Rated 5 out of 5 stars

Nikki was fantastic as always,she takes…

Nikki was fantastic as always,she takes time and makes sure everything is just how you want it. I have booked a few times with Hayes and the service is always brilliant and they do there best to give you the holiday you want. I would never choose anyone else with my holiday

May 19, 2026
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Reply from Hays Travel - Shanklin

I am so pleased to hear you had such a wonderful experience with us! It's fantastic to know our team took the time to ensure everything was just right for your holiday. Thank you for your continued loyalty.

Kind Regards
Nikki + Hays Travel Shanklin

Rated 5 out of 5 stars

Very caring and helpful

Very caring and helpful. Nothing is too much.
A very positive experience.

Dr. HUGH WITT-WILLIAMS

May 21, 2026
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Reply from Hays Travel - Shanklin

Thankyou for your lovely comments, it's always a pleasure to see you

Rated 5 out of 5 stars

My wife and I found the lady her name…

My wife and I found the lady her name was Donna, who dealt with our holiday was very knowledgeable and extremely helpful. Nothing was to much trouble for her and she was never in a hurry to push us away.
Wed certainly recommend Hays to others.

May 13, 2026
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Reply from Hays Travel - Shanklin

Thank you Mr & Mrs Dallimore for your Trust Pilot review your comments are much appreciated .
Donna :-)

Rated 5 out of 5 stars

So easy to find the right booking

So easy to find the right booking, very professional service and so informative. The staff were very helpful and friendly and made us aware of all procedures of the booking process. Thank you Hays.

April 30, 2026
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Reply from Hays Travel - Shanklin

Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Teresa was fantastic

Teresa was fantastic, she answered all our questions, told us everything we needed to know. And made our experience very enjoyable.

May 13, 2026
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Reply from Hays Travel - Shanklin

Thank you for your kind review. So pleased to help you get away for your special celebration

Rated 5 out of 5 stars

Donna

Donna , as all the staff at Shanklin Hays are always helpful, friendly and go out of their way to get you the holiday you want.
Would not use any other travel agent.

May 14, 2026
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Reply from Hays Travel - Shanklin

Thank you June for your lovely comments , it's always a pleasure booking your trips
kind regards
Donna

Rated 5 out of 5 stars

As the Shanklin branch had all my…

As the Shanklin branch had all my details from previous holidays. I was able to book over the telephone. Teresa was extremely helpful explaining any questions I had. An e-mail arrived soon after detailing my booking.

May 12, 2026
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Reply from Hays Travel - Shanklin

Always a pleasure to get you away on holiday

Rated 5 out of 5 stars

Sarah made our booking very easy..

Sarah made our booking very easy..
We decided on a 7 day Cruise to Spain and France..She found an inside cabin that will suit our needs for what we want..and sorted everything else out for us...We have every confidence that everything will go smoothly ..Hays Travel
and the staff in Shanklin make sure everytime you get the holiday of your dreams...

May 12, 2026
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Reply from Hays Travel - Shanklin

I appreciate you taking the time to share your booking experience for your upcoming cruise. I am happy to hear that I could assist in planning your next holiday. I hope you both have a wonderful time!

Kindest Regards
Sarah

Rated 5 out of 5 stars

Donna was very friendly

Donna was very friendly, helpful & efficient in helping us book our cruise. We would definitely visit the branch again for any future bookings.

May 9, 2026
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Reply from Hays Travel - Shanklin

Thank you Kerry, it was a pleasure dealing with you and I am sure you will have a fabulous cruise
kind regards
Donna

Rated 5 out of 5 stars

Teresa was very thorough and…

Teresa was very thorough and knowledgable.
Most helpful even though we kept changing our mind on dates.

May 6, 2026
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Reply from Hays Travel - Shanklin

Thank you for your review. It was a pleasure to get you booked and I'm sure you'll have a wonderful time

Rated 5 out of 5 stars

I found booking my holiday was made so…

I found booking my holiday was made so easy and uncomplicated Teresa sorted every thing out for me down to the last detail ..Im very very pleased that i booked through Hays Travel and will deffinantly be using them again in the future ...Many Thanks!

May 6, 2026
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Reply from Hays Travel - Shanklin

Thank you for taking the time to leave a review. So glad we got you booked and I hope you all have a great time.

Rated 5 out of 5 stars

What can I say but just an absolute… Superstars

What can I say but just an absolute fantastic company. All the lovely ladies who have helped my husband and I over the last 5 years are absolutely incredible, they are professional, friendly and they all have a great understanding in their job roll.

April 26, 2026
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Reply from Hays Travel - Shanklin

Always a pleasure to see you both

Rated 5 out of 5 stars

Hays

Hays , shanklin branch on the Isle of Wight has a great team of people , very helpful ,and knowledgeable, just booked another trip with them (thanks Teresa) safe in the knowledge that I can just pop in if I have any queries regarding the trip, and I will be met with a smiling face and first class service.

April 18, 2026
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Reply from Hays Travel - Shanklin

So excited for you regarding this trip, it's going to be fantastic! Thank you for choosing to book with us again - Teresa

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