Sarah greeting us with a lovely smile. Going through the process of booking our next cruise with in depth explanation of the cruise. Giving us a printed copy of what we had agreed to and being very he... See more
Company replied
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As always we were warmly greeted upon entering the store. This time we knew which cruise we wanted to book so did not need any help with that. The whole booking process was done very efficiently and e... See more
Company replied
I always book with Hays travel,shanklin branch. The staff and service are excellent and o wouldn’t book with anyone else. 5 stars every time.
Nikki was excellent booked exactly what we wanted for our honeymoon. Took time to explain everything
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
648 reviews
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Superb as usual.
I always book with Hays travel,shanklin branch. The staff and service are excellent and o wouldn’t book with anyone else. 5 stars every time.
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Shanklin
Thanks Adam for your review . It was my pleasure to get this all booked up for you
Fabulous lady Donna nothing was to much…
Fabulous lady Donna nothing was to much for her.Very helpful gave me lots of tips.Booking my cruise was so easy with her.I will always go there now ☺️
July 21, 2026
Reply from Hays Travel - Shanklin
Thank you for your lovely comments Mrs Chambers , it is much appreciated.
kind regards
Donna
Extremely helpful in the Shanklin…
Extremely helpful in the Shanklin office The experience i have had is undoubtedly the best that anyone can get .
July 17, 2026
Reply from Hays Travel - Shanklin
Christine Richards,
We are so happy to hear about your positive experience at our Shanklin office. We truly appreciate your kind words and excellent feedback.
Kind Regards
Donna
Nikki was excellent booked exactly what…
Nikki was excellent booked exactly what we wanted for our honeymoon. Took time to explain everything
July 18, 2026
Reply from Hays Travel - Shanklin
Thankyou so much for your lovely review, it was my pleasure to get your Honeymoon booked for you xx
Sarah greeting us with a lovely smile
Sarah greeting us with a lovely smile. Going through the process of booking our next cruise with in depth explanation of the cruise. Giving us a printed copy of what we had agreed to and being very helpful and professional with our questions. Would recommend Hays Travel.
July 15, 2026
Reply from Hays Travel - Shanklin
Thank you for your wonderful review! I am so pleased to hear that you had such a positive experience booking your next cruise. It is always a pleasure to see you both :) Kindest regards, Sarah
Donna from the Shanklin branch was…
Donna from the Shanklin branch was lovely, she took the time to understand what myself and my family required and helped us to look at different options and find our holiday in a location that we love.
July 15, 2026
Reply from Hays Travel - Shanklin
Thank you for your kind comments , I'm glad we got it right for you.
kind regards
Donna Allen
All the staff are friendly and helpful…
All the staff are friendly and helpful they make your holiday from the start
July 7, 2026
Reply from Hays Travel - Shanklin
Thank you for the lovely comments , it's always a pleasure sorting out your trips away.
kind regards
Donna :-)
Helpful patient and efficient.
July 5, 2026
Reply from Hays Travel - Shanklin
Thank you Mrs Hopkins, it was a pleasure sorting out your trip.
kind regards
Donna
Very helpful and friendly
Very helpful and friendly, no pressure to book went through everything with me.
July 9, 2026
Reply from Hays Travel - Shanklin
Thank you for your review. It was lovely to see you and find you what you wanted
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review and thank you for coming to us again for your travel needs
Reply from Hays Travel - Shanklin
Thank you for leaving a review and booking with us
Reply from Hays Travel - Shanklin
Thank you for your review, it's always lovely to see you :)
The girls in the shanklin branch are…
The girls in the shanklin branch are always happy and pleased to see us
July 2, 2026
Reply from Hays Travel - Shanklin
Always lovely to see you, thank you for booking with us again
Very happy with the customer service…
Very happy with the customer service very helpful and a great holiday booked and paid for
July 2, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review , It was a plesure to get this booked for you :)
Promp quote after my telephone call
Promp quote after my telephone call. Competitive price and lovely to have the support from Hays Shanklin. Thank yo
June 24, 2026
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review and thank you for booking with us again, we really do appreciate it.
Sarah was amazing and super helpful
Sarah was amazing and super helpful. She got me everything I asked for within my budget!
June 19, 2026
Reply from Hays Travel - Shanklin
Thank you for your lovely review. It was a pleasure to book such a special holiday for you :) I hope you enjoy your honeymoon. Kindest regards, Sarah
Donna was very helpful and…
Donna was very helpful and knowledgeable on the destination I had chosen. It was done with short notice but she found me a great deal. I'm very pleased
June 16, 2026
Reply from Hays Travel - Shanklin
Thank you, your kind words mean a lot.
Donna :-)
Donna at shanklin office is excellent…
Donna at shanklin office is excellent and very patient knowledgeable and professional especially as my husband probably drove her to distraction but she remains totally unflappable
June 13, 2026
Reply from Hays Travel - Shanklin
Lisa, always a pleasure booking your holidays . I love a bit of a challenge to find my customers what is going to be best for them.
Looks like an amazing trip.
Donna :-)
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